Scribd Logo
Upload

Welcome to Scribd!

  • 9 views

    Comparative Study On Services Provided by Icici and HDFC Bank

    Uploaded by

    RAMESH
    This document provides an executive summary and objectives of a comparative study on services provided by ICICI Bank and HDFC Bank. It briefly outlines the history and establishment of both banks. HDFC Bank was established in 1994 by HDFC as a scheduled commercial bank, and later merged with Times Bank. ICICI Bank was initially set up to provide medium and long-term financing to Indian businesses. The objectives of the comparative study are to analyze the market shares of ICICI and HDFC in banking, study customer satisfaction levels, examine customer decision-making processes, and understand customer perceptions of both banks.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content

    You might also like

    Comparative Study On Services Provided by Icici and HDFC Bank

    Uploaded by

    RAMESH
    9 views4 pages
    This document provides an executive summary and objectives of a comparative study on services provided by ICICI Bank and HDFC Bank. It briefly outlines the history and establishment of both banks. HDFC Bank was established in 1994 by HDFC as a scheduled commercial bank, and later merged with Times Bank. ICICI Bank was initially set up to provide medium and long-term financing to Indian businesses. The objectives of the comparative study are to analyze the market shares of ICICI and HDFC in banking, study customer satisfaction levels, examine customer decision-making processes, and understand customer perceptions of both banks.

    Original Description:

    k

    Original Title

    Research Topic

    Copyright

    © © All Rights Reserved

    Available Formats

    DOCX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    This document provides an executive summary and objectives of a comparative study on services provided by ICICI Bank and HDFC Bank. It briefly outlines the history and establishment of both banks. HDFC Bank was established in 1994 by HDFC as a scheduled commercial bank, and later merged with Times Bank. ICICI Bank was initially set up to provide medium and long-term financing to Indian businesses. The objectives of the comparative study are to analyze the market shares of ICICI and HDFC in banking, study customer satisfaction levels, examine customer decision-making processes, and understand customer perceptions of both banks.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    9 views4 pages

    Comparative Study On Services Provided by Icici and HDFC Bank

    Uploaded by

    RAMESH
    This document provides an executive summary and objectives of a comparative study on services provided by ICICI Bank and HDFC Bank. It briefly outlines the history and establishment of both banks. HDFC Bank was established in 1994 by HDFC as a scheduled commercial bank, and later merged with Times Bank. ICICI Bank was initially set up to provide medium and long-term financing to Indian businesses. The objectives of the comparative study are to analyze the market shares of ICICI and HDFC in banking, study customer satisfaction levels, examine customer decision-making processes, and understand customer perceptions of both banks.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    of 4

    COMPARATIVE STUDY ON SERVICES PROVIDED BY ICICI AND HDFC

    BANK
    A PROJECT REPORT BY
    “COMPARATIVE STUDY ON SERVICE PROVIDED BY
    ICICI AND HDFC BANK”
    BACHELOR OF ACCOUNTING AND FINANCE
    SEMESTER 6
    YEAR 2018_19
    SUBMITTED BY
    SUVARNA SHELKE
    ROLL NO: 3133
    PROJECT GUIDE
    PROF. SHARAVATI MAM
    PILLAI COLLEGE OF ARTS COMMERCE AND
    SCIENCE
    NEW PANVEL_410206
    COMPARATIVE STUDY ON SERVICES PROVIDED BY ICICI AND HDFC
    BANK
    CHAPTER 1: SYNOPSIS
    1.1 EXECUTIVE SUMMARY
    HDFC and ICICI are major financial banking service
    organizations in India. HDFC stands for Housing
    Development Finance Corporation and ICICI is Industrial
    Credit and Investment Corporation of India. It was in
    1990 that of India decided upon a policy of liberalization
    under the leadership of Narsimha Rao. This policy
    allowed private bank to become established in India
    although small in number. The first among these banks
    was Global Trust Bank after which various others like Axis
    Bank, HDFC Bank and ICICI Bank emerged. This give a
    boost to the banking sector in India.
    HDFC was established in 1994 by India’s largest housing
    finance company housing development finance
    corporation Ltd. In Jan,1995 it started operating as
    schedule commercial bank. HDFC Bank merged with
    Times Bank Ltd in 2000 and this was the first private
    merger in India. HDFC also acquired centurion Bank of
    Punjab in 2008.

    ICICI Bank was basically setup with the objective of


    providing middle and long-term financing to business in
    India. Some Indian industries, government of India and
    World Bank took advantage of this initiative.
    COMPARATIVE STUDY ON SERVICES PROVIDED BY ICICI AND HDFC
    BANK
    1.2 OBJECTIVE OF STUDY
     To study the market shares in banking sector of
    ICICI and HDFC
     To study the customer satisfaction with ICICI
    &HDFC.
     To analyse the decision-making process of the
    customer.
     To study the customer perception about ICICI &
    HDFC
    COMPARATIVE STUDY ON SERVICES PROVIDED BY ICICI AND HDFC
    BANK

    You might also like