Professional Documents
Culture Documents
Vivo Casestudy
Vivo Casestudy
Vivo Casestudy
Vivo
PITNEY BOWES BUSINESS INSIGHT SOLUTIONS PROVIDE IN ADDTION TO REDUCING COSTS,
VIVO HAS SUBSTANTIALLY
VIVO WITH CUSTOMER ONLINE ACCOUNT MANAGEMENT,
IMPROVED ITS RELATIONSHIP
SHORT MESSAGE SERVICE (SMS) NOTIFICATION AND INVOICE WITH CUSTOMERS.
ARCHIVING CAPABILITIES.
Challenge SUMMARY
R E S U LT
The DOC1 and e2 solutions were easily and With customer communication management
efficiently implemented with Vivo’s existing and online account management solutions,
software systems, while being customized for Vivo has improved and accelerated communi-
the company’s specific needs. Pitney Bowes cations for improved customer relations,
Business Insight worked directly with Vivo while also reducing printing and postage
UNITED STATES
to implement the solutions seamlessly costs and saving printed document storage
One Global View across multiple departments at the company, space with online bill archiving capabilities.
Troy, NY 12180-8399
including billing, marketing, IT and customer
main: 518.285.6000 “In addition to reducing costs, Vivo has
service.
1.800.327.8627 substantially improved its relationship with
fax: 518.285.6070
Integration began with individual Vivo customers with these solutions,” said Amaral
www.pbbusinessinsight.com
office systems January through June 2008, Celebrate.
pbbi.sales@pb.com
and by November 2008 40 million customers
had benefited from the new offerings, Future Outlook
CANADA with total completion and implementation
Vivo is extremely satisfied with the development
in March 2009.
26 Wellington Street East of its document composition and online
Suite 500 account management solutions and the
Toronto, Ontario Improved Communications and expansion of these offerings to its customers.
M5E 1S2
Customer Relationships Vivo plans to continue to work with Pitney
main: 416.594.5200
fax: 416.594.5201
Pitney Bowes Business Insight’s DOC1 solution Bowes Business Insight to improve operations
works along with its e2 suite for comprehensive in other parts of the company such as
pbbi.canada.sales@pb.com
management of personalized, efficient and marketing, billing and customer service.
cost-effective communications with customers,
LATIN AMERICA ensuring optimal communications among its Why Pitney Bowes Business Insight?
15100 NW 67th Avenue
extensive network of systems and customers
The Professional Services team of Pitney
Suite 40 around the world.
Bowes Business Insight has a proven history
Miami Lakes, FL 33014
In addition to individual customer online of successful work in the communications
main: 305.698.2799
fax: 305.826.1246 account management, the CCM solutions industry, with the ability to help providers
la_editorial@g1.com
allow Vivo to more effectively serve corporate quickly implement complex applications in
customers with SMS warnings on account a variety of markets and departments and
activity and the ability to archive invoices. provide reduced development costs.