Letter of adjustment

Student: Diaconu Liviu-Florin

Anul II, Seria A, Grupa 132

Liviu Florin Diaconu
General Manager, Lakuna Phones

Dando Padaoil
Sales Manager, Dante International

14 December, 2018

Dear Mr. Dando,

We have received your letter of December 12 about the shipment of the phones without
boxes and accessories.

We apologize for the error and will correct it to your satisfaction.

The replacements have been sent to your attention under separate cover. In this letter, I
have enclosed a discount coupon for 20 percent off your next purchase.

Again, we regret the error and apologize for any inconvenience. We look forward to
serving you in the future

Sincerely yours,

Liviu Florin Diaconu