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    Rma - Center - 1 Third - Party - Code Rma - No - 1: RSP - Rcid - TNG Id - RC IDBRHA0646

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    nandipura
    This document contains information about an RMA request from a customer in Indonesia to repair a ZenFone device. The customer is experiencing issues with charging and detecting SIM cards. The requested repair type is listed as a battery check. Additional details provided include the RMA number, customer and product information, issues reported, requested service fees and target repair date.

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    Rma - Center - 1 Third - Party - Code Rma - No - 1: RSP - Rcid - TNG Id - RC IDBRHA0646

    Uploaded by

    nandipura
    8 views30 pages
    This document contains information about an RMA request from a customer in Indonesia to repair a ZenFone device. The customer is experiencing issues with charging and detecting SIM cards. The requested repair type is listed as a battery check. Additional details provided include the RMA number, customer and product information, issues reported, requested service fees and target repair date.

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    D190342C-C14E-097B-60F9-8CFD8FC2EBA4

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    This document contains information about an RMA request from a customer in Indonesia to repair a ZenFone device. The customer is experiencing issues with charging and detecting SIM cards. The requested repair type is listed as a battery check. Additional details provided include the RMA number, customer and product information, issues reported, requested service fees and target repair date.

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    8 views30 pages

    Rma - Center - 1 Third - Party - Code Rma - No - 1: RSP - Rcid - TNG Id - RC IDBRHA0646

    Uploaded by

    nandipura
    This document contains information about an RMA request from a customer in Indonesia to repair a ZenFone device. The customer is experiencing issues with charging and detecting SIM cards. The requested repair type is listed as a battery check. Additional details provided include the RMA number, customer and product information, issues reported, requested service fees and target repair date.

    Copyright:

    © All Rights Reserved
    Download as XLS, PDF, TXT or read online from Scribd
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    of 30

    Rma_Center_1 Third_Party_Code Rma_No_1

    RSP_RCID_TNG ID_RC IDBRHA0646


    Issuer Issue_Date SR_RANGE Rma_Type
    RCID_TNG12 2017-10-24 15:45:58.0 96.0306365741 RT1
    Rma_Type_Desc SHIPPING_TYP_DESC
    (New)Repair Carry In/Out
    RMA_TYPE_REASON_DESC CUSTOMER_DOA
    None N
    PROBLEM: CHARGING ERROR ( LAMA CHARGING / BERKURANG ) + SIM 1 & 2 CA
    FREQUENCY/KONDISI: UNIT ON - 1 BAUT HILANG, REQ CEK BATTERY
    DATA LOST: OK- NO SIM/SD CARD - NOBACK COVER
    UNIT/KELENGKAPAN : UNIT ONLY (INCLUDE BATTERY)
    CALL CENTER 1500128 EXT ; 111
    PRE_SALE_FLAG Customer_Problem
    SERVICE FEE 150.000 (DILUAR HARGA PART)
    N CANCEL 50.000
    ( LAMA CHARGING / BERKURANG ) + SIM 1 & 2 CANT DETECT
    N - 1 BAUT HILANG, REQ CEK BATTERY
    RD - NOBACK COVER
    LY (INCLUDE BATTERY)
    11
    Repair_Type Apply_No Case_No Receive_Id
    HARGA PART)
    18447451
    Serial_No Line_No Model_Id Part_No
    G2AZFG01E484FWA 1 ZE551ML 90AZ00A3-M02050
    Part_Desc PART_NO_60 Product_Type
    AS ZE551ML 6C/Z3580/32G/4G AZ
    WFCC
    DAFTAR HARGA PART PER 2 OKTOBER
    1.MB RP.1.900.000
    2.IO FPC RP.50.000
    SF RP.150.000
    Product_Type_Desc Accessory Item_Memo
    TOTAL RP.2.100.000
    ZenFone(System) TNG5 TNG5
    Country Customer_Type Customer_Group
    ID ASUS- End-user END_USER
    Status_1 Transfer_Submit_Date
    WAIT
    Transfer_Ship_Submit_Date ETD ETA
    Tran_Owner Create_Date Receive_Start_Date
    RCID_TNG5 2017-10-24 15:45:58.0
    Keyin_Start_Date Keyin_Submit_Date
    2017-10-24 15:45:58.0 2017-10-24 15:45:58.0
    Wait_Start_Date Wait_Resume_Date
    2017-10-25 11:09:43.0
    Wait_Reason Wait_PN Wait_PN_Desc
    [WF4] Wait for Customer Confirmation-CID/OOW
    Parts_Apply_Date Parts_Approve_Date
    RMA_NO_1_FINALTEST_DATE Wait_days
    2.15
    TAT_Receive_DateToReport_Time Warranty
    2.96 2017-08-05 00:00:00.0
    OOW CID Rma_Center_2 Rma_No_2 Status_2
    OUT N
    Receive_Start_Date_2 Closed_Date_2
    Rma_Center_3 Rma_No_3 Status_3
    Receive_Start_Date_3 Closed_Date_3
    CUSTOMER SO_NO INVOICE_NO WarrantyStart
    PT. ERAJAYA SWASE 151116011005723 2016-08-06 00:00:00.0
    PURCHASE_DATE SHIP_TO_COUNTRY
    ID
    RC_BOOKING_NO CHARGE Quick_Repair
    N
    Quick_Repair_Left_TAT First_Name
    0.91 ARIEF P SUNTOSO
    Middle_Name Last_Name Company_Name
    ECD_Modify_Engineer ECD_Modify_Date
    system_admin 2017-10-24 16:00:15.0
    ECD_Date
    2017-11-01 15:45:58.0

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