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IC Restaurant Balanced Scorecard Example
IC Restaurant Balanced Scorecard Example
IC Restaurant Balanced Scorecard Example
TARGETS INITIATIVES
STRATEGIC OBJECTIVES KEY PERFORMANCE INDICATORS
CURRENT INTERVAL NEXT PROGRAMS BUDGETS
project
Increase customer profitability $ Revenue per client 300 M 350
$5,000.00 initiative
Project to train
$ Average new customer
12 M 5 employees on new 0.5 hour per employee
acquisition cost
customer rewards
Build and improve the customer
# New customers 315 M 350
network
50% M 50%
innovations in the
Nurture high-performing idea
% Employee satisfaction 75% Q 85% company newsletter
employees
Groups:
% Employee turnover 9% M 5% Determine bonus
5 hours manager
structure for successive
Continuously improve skills and # Training hours per full-time 1 hour manager
15 M 18 years of service
competence equivalent
% Employees meeting Group to decide rewards
professional development 72% Q 85% for completed training
requirements programs