EDYTA
KĘPIŃSKA
@ edyta.kepinska86@gmail.com
h 48515175318
a STEFANA JARACZA 65 M 2, Lodz,
Poland 90 251
SKILLS
I'm a fast learner, great team player
and task oriented person.
Additional skills that I have:
• Data analysis
• Client service
• Quality assurance
• Training delivery
• Enterprise technologies
• Project documentation
• Enterprise applications
• Written and oral communication
• Consultative support
• New employee mentoring
• Project management
• Excellent diagnostic skills
EDUCATION
University Of Lodz
Łódź, województwo łódzkie • 30.09
.2010
High School Diploma
Univesity of Lodz, Department of
Politics and International Studies,
International Relations faculty.
General Henryk Dabrowski High Sc
hool
Kunto • 2002
Overall Education Degree: Law,Jou
rnalism
PROFESSIONAL SUMMARY
Experienced customer support specialist who loves to interact with
people both as a team member and as a consultant.
I'm independent and fast learning person who always try to maintain
excellent service level and provide great value to the customer.
New technologies and customer support is something I really enjoy and
feel comfortable with.
WORK HISTORY
Workfront Ltd. - Technical Support Engineer
Remote 07/2016 - Current
Providing excellent client service for the Business clients who bought
our Work Management software.
Acting as an expert in documents storage, processing and project
management area.
Providing guidance and timely responses to the customers via telephone
email and live chat.
Recording troubleshooting steps in Support system of record - Zendesk.
Maintaining good relations with customer representatives and partners
on a daily basis .
Supporting US and EMEA clients.
ProofHQ - Customer Support Specialist
Remote 08/2013 - 07/2016
Being an expert of the Review&Approval platform designed  for the
business clients (especially Marketing agencies).
Dealing with technical and product queries.
Reporting problems, incidents and requests in the Support ticketing tool
- Zendesk
Owning tickets, troubleshooting and escalation processes.
Maintaining excellent customer service level within SLA's
Working with Product Owners and Developers on the Projects and
Releases.
Contributing to Help Centre content creation.
Managing User subscriptions in the Backend.
Fujitsu Services - IT Agent
Łódź, Poland • 03/2010 - 07/2013
Answering Calls and responding to emails sent to the Support
Department by the client (Centrica- largest gas and electricity provider
in United Kingdom).
Documenting incidents in Service Now system.
Engaging Quality Assurance engineers if needed.
Managing software and hardware requests raised by client .
Troubleshooting and resolving technical issues reported in client
 applications (MS Office, SAP)

TOP SECRET, REDAN - Trainee

Łódź, Poland • 02/2010 - 03/2010
• Email correspondence with merchants and suppliers in China
(pricing, shipment,etc).
• Data entry into the system and preparing work for designers.

Office1 Jedyneczka - Office Assistant

Łódź, Poland • 02/2008 - 02/2010
• Promoting company Products via telephone
• Arranging meetings with the Sales Representatives
• Managing customers database
• Invoicing

The University Of Humanities And Economics In Lodz - Trainee

Łódź, Poland • 01/2008 - 02/2008
Conducting journalist research about local culture initiatives.
Writing articles for the student magazine and webpage.
Interviewing local artists.

Dollar Financial UK Limited - Customer Service Representative

London 06/2007 - 07/2007
Providing financial services such as loans, money transfers and currency
exchange.

Selling company finance products and supporting clients on a daily

basis.

HOBBIES
I used to play drums and I love listening to the music, especially rock
and metal genre.
I'm devoted cinema lover and I love new online platforms TV series such
as Outlander, The Crown or Vikings.

I hereby agree to the processing of personal data included in my application

for the needs necessary to carry out the recruitment process carried out by
any entities that received this document in accordance with
art. 6 par. 1 lit. a Regulation (EU) 2016/679 of the European Parliament
and of the Council of 27 April 2016 on the protection of individuals with
regard to the processing of personal data and on the free movement of such
data and repealing Directive 95/46/EC (General Data Protection Regulation).
I also consent to processing of my personal data for the purposes
of any future recruitment processes.