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Culture Documents
Business and Administration: Assessment
Business and Administration: Assessment
Assessment
Please note that this Assessment document has 15 pages and is made up of 7
Sections.
Name:
This section will help you to evidence Learning Outcome 1: Know the employment
rights and responsibilities of the employee and employer
1.2 Identify the main points of legislation affecting employers Question 2 Page 2
and employees
1.4 Describe how representative bodies can support the Question 4 Page 3
employee
1.6 Explain the benefits of making sure equality and diversity Question 6 Page 3
procedures are followed in a business environment
The main four points that would be included in a contract of employment are
the following: Employer’s and Employee names, Job title, Duties and
Responsibilities.
2a) List three key points of legislation that affect employers in a business
environment. [1.2]
2b) List three key points of legislation that affect employees in a business
environment. [1.2]
External places would be: Citizen Advice Bureau, Business Link, ACAS and
Government.
6. Explain the benefits of making sure equality and diversity procedures are followed
in a business environment. Your answer should include one benefit for the employer,
one benefit for the employee and one benefit for the overall organisation. [1.6]
The benefit of making sure equality and diversity procedures are followed in a
business environment for the employer would be a diversity of people with a different
range of experience and mind set working all together improving the business future.
This section will help you to evidence Learning Outcome 2: Understand the
purpose of health, safety and security procedures in a business environment
2.2 Explain the purpose of following health, safety and security Question 2 Page 4
procedures in a business environment
2.3 Identify ways of maintaining a safe and secure Question 3 Page 5
environment in a business environment
1a. Identify employer and employee responsibilities for health and safety. [2.1]
And some of the employee responsibilities for health and safety are: First of
all, the employee has to acknowledge all the health and safety regulations or request
training for the health and safety regulations in the factory and at the work station
that he is working on; To alert the employer of any medical issues that they have and
cannot allow them to work in certain stations, also alert the employer of any injuries
that he suffer; He also has to alert the employer if he sees any deviations from health
and safety regulations; To make sure that he is not putting in danger other
colleagues or other people with he has contact.
If possible, provide relevant health, safety and security policies / documents from
your workplace (or place of study) to support your answer. These documents should
be annotated to highlight the relevant sections.
Policies and Procedures- To make sure that all the employees are trained and
follow all the policies and procedures regarding the health and safety. Also to be
open to new improvements.
This section will help you to evidence Learning Outcome 3: Understand how to
communicate effectively with others
3.2 Explain how to choose the most appropriate method of Question 2 Page 6
communicating with others
3.3 Describe ways of actively listening Question 3 Page 7
2. Using two specific examples, explain how to choose the most appropriate method
of communication to meet your needs and the needs of others. [3.2]
This section will help you to evidence Learning Outcome 4: Understand how to
work with and support colleagues
4.2 Explain the purpose of taking on new challenges and Question 2 Page 8
adapting to change
4.3 Explain the purpose of treating others with honesty and Question 3 Page 8
consideration
1. Explain the purpose of agreeing standards for your own work. Give at least two
reasons. [4.1]
The purpose of agreeing standards for my own work is to deliver the products
on time which means that all the employees have to do the jobs according to the
standards set by the company so there will not be delays in delivering the products.
2. Explain the purpose of taking on new challenges and being able to adapt to
change at work. [4.2]
Taking new challenges will be good for me because it will break my daily
routine and also new challenges means something new or interesting which in most
of the cases you learn something new, as new information or new and easily
methods of work.
Being able to adapt to change at work from my point of view is something that
everybody should do because everything is changing or evolving from legislations,
quality and technology.
3. Explain the purpose of treating others with honesty and consideration. [4.3]
doing a job, an easier way for the most experienced workers and the hardest way for
the new employees which can struggle without the help of the experienced
colleagues.
An important aspect for honesty between two or more colleagues is the fact
that they should be able to tell each other when they are wrong or doing a job wrong
and to accept that they are corrected by the other ones and also to ask and give
help.
This section will help you to evidence Learning Outcome 5: Know how to plan own
work and be accountable to others
5.3 Compare ways of keeping other people informed about Question 3 Page 10
progress
1. Explain the purpose of meeting work standards and deadlines when completing
tasks in a business environment. [5.1]
2. Identify two different methods that you can use to plan your own work in a
business environment. [5.2]
3. Describe ways of keeping other people informed about progress and compare
their effectiveness. What are the benefits and drawbacks of each approach? [5.3]
One way informing people about progress is by e-mail and the advantage is
that the information is going only to the person or persons that should receive it
without being wrongly interpreted, but there is also the chance that the information
will not be received right away because not all the people are reading their e-mails or
they are not at their workstation.
Another way would be a stand off meeting where the information can be
passed to more people more efficiently and more explained, but is really hard to get
all the people to attend the meeting because is taking people’s time from their own
tasks. This should be usually done weekly or monthly.
This section will help you to evidence Learning Outcome 6: Understand the
purpose of improving own performance in a business environment and how to
do so
3. Identify at least two different types of career pathways or options that may be
available to you. [6.3]
This section will help you to evidence Learning Outcome 7: Understand the types
of problems that may occur in a business environment and how to deal with
them
7.2 Explain ways of dealing with problems that may occur in a Question 2 Page 14
business environment
7.3 Explain how and when to refer problems to relevant Question 3 Page 14
colleagues
1. Identify at least two different types of problems that can occur in a business
environment. [7.1]
In a business environment can occur two types of problems and those ones
are: minor and major problems.
2. Describe at least two specific problems that can occur at work and explain how
they can be dealt with. [7.2]
.
3. List at least two problems you are able to deal with yourself and two problems you
would need to refer to others to deal with. Explain how and when you would refer
these problems to others. [7.3]
Deal myself:
- Each product has to go thru test then packing. So, when I got the part
back from test I noticed that they were very dusty and as an action I blow
them with airline so I can pack them and not delay the process.
- On each packing case, I have to stick a unique serial code and some of
them were faded so as an action I went and reprinted the ones with the
issues.
Ask others:
- Some product needs a more complicated rework than the other ones, for
example when a component is lifted on a thick board with 10 layers it’s
very hard to repair it so if I come across this issue I have to take them to