HEATHER LOWEN

48 Albany Drive, St. Catharines, Ontario L2N 3T5

T / (289) 687 0577
E / heather.lowen@hotmail.com
W / http://hlowen.weebly.com/

Professional Skills Summary

• Proficient knowledge of Excel 2013
• Experience working within PeopleSoft – pulling POI reports, class lists/grids, names and email
addresses, loadings, as well as performing course maintenance within Academic Logistics
• Well-developed computer skills: Outlook, Word, PowerPoint, and Access
• Excellent oral and written communication skills
• Flexible in dealing with varying workloads

Educational History
Office Administration: Executive (Co-op) – President’s Honour Roll (September 2014 – April 2016)
Niagara College, Niagara-On-The-Lake, Canada
• Relevant Courses: Advanced Document Development, Spreadsheets, Access, Presentations (PowerPoint),
Bookkeeping, Business Writing Fundamentals, Office Environment, Math

Special Events Planning: Destination Tourism Diploma – Dean’s Honour Roll (September 2008 – April 2010)
George Brown College of Applied Arts and Technology, Toronto, Canada
• Relevant Courses: Marketing, Professional Guest Service, Accounting, Operations Management, Public
Speaking, Leadership, Tour Planning, Volunteerism

Relevant Work Experience

Program Assistant, Office of the Associate Dean
School of Trades – Niagara College, Welland, Canada (April 2017 – present)
School of Media Studies – Niagara College, Welland, Canada (November 2015 – December 2016)

• Acting as reception and responding to general inquiries from staff, students, faculty and visitors
• Providing clerical and administrative support to the Associate Dean, faculty and staff
• Assisting with course maintenance within Academic Logistics ie. course outline changes
• Completing the scheduling for the Winter 2018 term which included delivery changes, adding/deleting
sections, inputting professors and validating information by pulling various reports and queries
• Providing meeting support including coordinating and participating in curriculum review meetings
• Completing adoption forms and placing textbooks orders for the department
• Scheduling meetings as required
• Preparing student hire documents and forwarding them to the appropriate contacts
• Liaising various requests to FMS, IT, Marketing, Conference and Event services, etc.
• Posting announcements to the Homeroom in Blackboard
• Completing various other duties such as: filling out personal expense reports, printing award certificates,
booking rooms in Encampus, posting class cancellations, resolving printer issues, etc.

Disability Services Resource Assistant

Student Success Centre – Niagara College, Niagara-on-the-Lake, Canada (May 2015 – November 2015)

• Provided information, assistance, and intake services to both current and prospective students
• Scheduled appointments for students, counsellors, managers, and advisors in a fast-paced environment
• Assisted with the development of community, educational, and disability related resources
• Produced marketing materials and PowerPoint presentations as required
• Assisted in the Test Centre – proctored, filed, and returned tests
• Participated in an interview panel for the Student Rights and Responsibilities position
• Attended/took part in various professional development activities
 HEATHER LOWEN – Page 2
(289) 687 0577; heather.lowen@hotmail.com

Additional Work Experience

Special Event Worker
Club Roma, St. Catharines, Canada (April 2013 – present)
• Event set up: laying linens, setting tables (formal/informal), and prepping food/beverage areas
• Serving various types of functions such as weddings, charity events, awards galas, and club events
• Using varied styles of service ie. hand, pre-set, family style, wave, buffet
• Providing excellent customer service in a busy establishment

Server
Syndicate, St. Catharines, Canada (2013 – 2014)
The Bank on College Green, Dublin, Ireland (2012)
Fresco’s Euro Grille, St. Catharines, Canada (2010 – 2012)
Cumberland Arms, London, England (2006 – 2008)
• Served/presented food and drinks quickly and efficiently
• Completed opening and closing duties as required
• Controlled the flow of coursed dining
• Handled service for large groups/private functions
• Completed food and wine training
• Responsible for training new staff

Food Runner/Bartender
Kultura Social Dining, Toronto, Canada (2008 – 2010)
• Served high-profile clientele while maintaining confidentiality
• Coordinated ticket times with executive chef, Roger Mooking
• Possessed a strong knowledge of menu items at all times (seasonal menu)

Merchandiser
Shoppers Drug Mart, Toronto, Canada (2005 – 2006)
• Merchandised and provided excellent customer service; ensure efficient flow of merchandise
• Maintained security of goods, organized the backroom, and assembled product displays
• Completed plan-o-gram adjustments and ensured signage and talkers were displayed appropriately

Professional Development
• Mental Health First Aid – certificate (2015)
• SafeTalk – certificate (2015)
• Interview panel – participant (2015)
• More Feet on the Ground – certificate (2015)
• Accessible Services for Colleges Customer Service Standards – certificate (2015)

Volunteer Experience
• Southridge Christmas Party, St. Catharines, Canada (2010)
• Out of the Cold (Knox Presbyterian), St. Catharines, Canada (2010)
• Kill the Lights (The Opera House), Toronto, Canada (2010)
• Frocktail Party (Burroughes Building), Toronto, Canada (2009)
• Beauty Night (Salvation Army), Toronto, Canada (2009)
• 32nd Annual National Magazine Awards (Carlu), Toronto, Canada (2009)
• Springtime in Paris (Canadian Cancer Society), Toronto, Canada (2009)
• ISES Gala, Toronto, Canada (2008)
• Toronto Clothing Show, Toronto, Canada (2008)
• CRISIS, London, England (2007)
• Bahpumelele (AVIVA), South Africa, Africa (2006-07)