Shannon Dowling

dowlinsn@mail.uc.edu // www.linkedin.com/in/dowlinsn

EDUCATION
University of Cincinnati, Carl H. Lindner College of Business - Cincinnati, OH Graduation: May 2019
Bachelor of Business Administration, Marketing and International Business
● 3.711/4.00 GPA ● University Honors Program
● Kolodzik Business Scholar ● Ethics Training from the BBB Center of Ethics
Johannes Kepler Universität - Linz, Austria September – December 2018
• Manage constant ambiguity of new culture and language while remaining persistent and resourceful
• Strengthen communication and organization skills while navigating new experiences
Hong Kong Polytechnic University - Hong Kong, China June - July 2016
• Spent 5 weeks living in Hong Kong taking cultural Chinese and Business classes, notably Global China
WORK HISTORY
Customer Success Intern | Intuit Inc. – Reno, NV May – August 2018
● Conducted thorough examination and analysis of payroll onboarding and customer success teams’ complex
processes, completed competitive analysis, and presented innovative solutions
● Created A/B test that uncovered best practices for team and improved experience for customer
● Gained deep customer insights by speaking customers in their places of business while examining and
documenting their current and future needs
Senior Associate Intern | AXA Advisors – Cincinnati, OH May – December 2017
● Communicated with 1,000+ clients and scheduled 120+ review meetings that are key in building relationships and
uncovering sales opportunities
● Implemented Salesforce and Excel client meeting systems which organize hundreds of financial accounts into
monthly review lists
● Recommended and executed automated email process that enabled financial professionals to efficiently contact
large groups of clients
Marketing Co-op | Forward Edge – Cincinnati, OH August 2016 – January 2017
● Identified sales opportunities by organizing a strategic account plan that put salesmen’s knowledge and past data
in one place
● Designed and wrote exceptional content for marketing campaigns’ emails, blogs, flyers, social media
● Utilized and organized CRM client software to focus marketing efforts on customers that fit our target
Amazon Student Brand Ambassador | Amazon – Cincinnati, OH August 2015 – April 2016
• Planned and executed multiple events per month to best reach out to college students
• Clearly and energetically promoted key product facts and benefits to the target demographic
LEADERSHIP AND AFFILIATIONS
Organizer, Marketing and Sponsorship Teams | RevolutionUC November 2016 – present
● Select and develop relationships with parties interested in sponsoring University of Cincinnati’s premier
hackathon which hosts over 300 diverse students from all over the Midwest
● Collaborate with engineering students on leadership team to develop this 30-hour event
Vice President of Finance | American Marketing Association Collegiate Chapter May 2015 – April 2016
● Created and managed $14,000 budget throughout the year for leadership’s chapter meetings and large events
● Established and organized travel, hotel, registration for 6-member trip to the International American Marketing
Association Intercollegiate Conference in New Orleans
COMMUNITY SERVICE
Team Member, Serve Beyond Cincinnati | The Fuller Center for Housing Spring Break and Winter Break 2015
● Built one room house with concrete blocks and mortar from ground up (Leon, Nicaragua)
● Installed cabinets, painted, and other activities for house of family in need (Americus, GA)