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Smartgen Hgm410n Hgm420n v1.2 en Manual
Smartgen Hgm410n Hgm420n v1.2 en Manual
Smartgen Hgm410n Hgm420n v1.2 en Manual
Service Bulletin
SB00118 – PCA
06 February 2014 - Issue 2
PROBLEM
Generating Sets with Powerwizard 1.1 control panels are experiencing button failures (Hard Button
Issue) in tropical environments. The failure results in operators being unable to navigate through the
controller overview and configuration menus or nonoperation of the Run, Stop and Auto buttons. This
failure mode is not to be confused with an issue relating to Reduced Power Mode (Soft Button Issue),
which can present itself in a similar manner. To confirm the issue refer to the following videos
attached to the Service Bulletin email.
Hard Button Issue. Buttons appear to stick and other buttons either momentarily work or are
unresponsive.
Soft Button Issue. Powerwizard having been placed in Auto Mode on a previous site visit or service,
the controller appears to be in the Stop position. When the Auto button is pressed the controller will
stay in Auto Mode.
AFFECTED UNITS
PARTS REQUIRED
SOLUTION
Powerwizard controllers with an improved button overlay design are now available to order through
the Olympian Aftermarket distribution network
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TERMINATION DATE
WARRANTY ALLOWANCE
NOTE: THE SERVICE BULLETIN NUMBER MUST BE QUOTED ON THE WARRANTY CLAIM AS
THE PART NUMBER CAUSING FAILURE.
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