Abdelhak El Jaadaoui

Commercial correspondence:

Claims for damage

SULLIVAN’S REFINERIES, Ltd.

123, King George Street Sydney

Chairman: J. Hymes Directors: B.Smith T. Thomson F. Synclair

Telephone: 589 582 625 Fax: 565 458 792 web site: www.sullivansref.net

Date: 16th November 2015

Claims Department Manager
Trust Insurance Co. Plc.
115 Abraham Lincoln Street
Boston

Dear Sir,

Policy No. 12658 C

We would like to inform you that a fire broke out in our cooling system on Friday 13th.
The fire took place early in the morning and the cause is still unknown. In spite of all
our efforts to bring it under control, part of the cooling system was damaged. We estimated
the damage to be worth $ 20.000.
We would be grateful if you could send your surveyor to inspect the damage.

We look forward to hearing from you soon.

Yours faithfully

Mc. Brown
Mc. Brown

Managing director

Task:

You are the manager of the claims department in Trust Insurance Co. Plc. Write a
letter to Sullivan’s Refineries Ltd. Tell them that your surveyor who visited the factory has
written a repot which states that compensation will be $ 13.264. Tell them to fill the enclosed
claims form, which you are enclosing with your letter, if they accept this assessment. Include
any ideas that you may think necessary.