Questionnaires

Both open ended and closed ended questions were asked to the customers.

To which Category do you belong?

Businessmen

Housewives

Students

Collegiate

Are you Vegetarian or Non-Vegetarian?

Vegetarian

Non-Vegetarian

1. Do they actively seek to the customers as soon as they enter?

YES NO

2. Do they timely attend to the Customer?

YES NO

3. Do they have proper sitting and refreshments arrangements for the customers?

YES NO

4. Do they provide for any welcome drinks when customers have a group visit?

YES NO

5. Do they properly arrange for extra spices on the food table?

YES NO

6. Do they provide proper services in the restaurants?

YES NO

7. Are the men fully aware of the responsibilities towards the customers?

YES NO
8. Have they conducted any customer satisfaction surveys?

YES NO

9. Do they take the customer feedback?

YES NO

10. Are their services flexible with respect to quality of foods?

YES NO

11. Do they customise their ready finished products to suit the customers’ needs and preferences?

YES NO

12. How do they hear to customers complaints?

Face to face Conversation

Telephone Conversation
Any other means

13. Do they have any provision for discount for regular customers?

YES NO

14. Is there any provision for Home Delivery

YES NO

15. How often they can offer any ancillary services or products (e.g. sachet of sauce, Margareta)?

Each Time the customer Asks

Only for the first time with the main product
Usually not more than two time

16. How do they obtain information about customers?

By Form fill-up
Face to Face conversations
Any other means
Does not take information

17. How often do they communicate about their special offers with their regular customers?

Once in a month
Twice in a month
Thrice in a month
Very Frequent