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    The document provides an enabling objectives matrix for a training targeting health assistants at Comcast, State Farm, and United Airlines. [1] The terminal objective is for health assistants to use the LEARN2 model to listen, engage, assess, resolve issues, influence decisions, and enhance support for clients. [2] The training will begin with an overview of the objectives that can be applied by the end of training. [3] Three enabling objectives are listed along with the appropriate Bloom's Taxonomy level, learner activities, and delivery methods to ensure mastery.

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    The document provides an enabling objectives matrix for a training targeting health assistants at Comcast, State Farm, and United Airlines. [1] The terminal objective is for health assistants to use the LEARN2 model to listen, engage, assess, resolve issues, influence decisions, and enhance support for clients. [2] The training will begin with an overview of the objectives that can be applied by the end of training. [3] Three enabling objectives are listed along with the appropriate Bloom's Taxonomy level, learner activities, and delivery methods to ensure mastery.

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    © All Rights Reserved
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    59 views2 pages

    Eo Matrix 1

    Uploaded by

    api-448109873
    The document provides an enabling objectives matrix for a training targeting health assistants at Comcast, State Farm, and United Airlines. [1] The terminal objective is for health assistants to use the LEARN2 model to listen, engage, assess, resolve issues, influence decisions, and enhance support for clients. [2] The training will begin with an overview of the objectives that can be applied by the end of training. [3] Three enabling objectives are listed along with the appropriate Bloom's Taxonomy level, learner activities, and delivery methods to ensure mastery.

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    of 2

    Module 6, Activity 2

    Enabling Objectives Matrix- Jamie Canfield

    Delighting Your Clients

    Target Audience: Health assistants on the Comcast, State Farm, and United Airlines Fleet Team

    Terminal Objective: The health assistant will use the LEARN2 model to listen and engage with the
    client, assess the situation, resolve the issue, influence the client’s decisions when applicable and
    enhance the support we offer.

    Pre-Instructional Strategy: This training will begin with a small overview of the objectives they will be
    able to apply by the end of the training.

    Enabling Objective Level on Learner Activity Delivery Method


    Bloom’s
    Taxonomy
    The health assistant will Comprehension The health assistant will sue the In person training
    ask probing questions LEARN2 model and actively (small group)
    listen to client as they discuss
    when they hear the client
    issue. They will show mastery of
    give a clue about a health this objective by selecting the
    or contextual red flag to correct “radio button “in MRM
    showing if there was a red flag
    identify any barriers to
    identified and if so, plan of
    care. action.

    The health assistant will Application The health assistant will offer In person training
    offer options or referral programs to clients (small group)
    when applicable to support with
    alternatives to clients
    their health concerns or issues.
    when applicable. They will show mastery of this
    objective by selecting which
    referral program they refereed
    the client to.
    The health assistant will Synthesis The health assistant will show In person training
    ensure the client is getting mastery of this objective when (small group)
    they identify proper reason to
    the right care and the right
    enhance to a clinical health
    time by enhancing to a assistant to support with care.
    clinical health assistant if
    applicable or creating a
    plan for care

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