ATTACHMENT REPORT 1

P. O. BOX 158 – 50200

BUNGOMA
TEL. 0721168289 /0774381935
E-mail: sangaloist@yahoo.com
Website: www.sist.ac.ke

DIPLOMA IN INFORMATION COMMUNICATION & TECHNOLOGY

INDUSTRIAL ATTACHMENT REPORT

AT

SIKUSI SECONDARY SCHOOL

FOR

THREE MONTHS (3RD SEPTEMBER TO 30TH NOVEMBER, 2018)

BY

LUMBUKU N EDINA

DICT/9320/2016

PHONE: 0719697277

EMAIL: edinalumbuku2@gmail.com

SUBMITTED ON JANUARY, 2019

BY: LUMBOKA N EDINA-DICT/9320/2016 1

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DECLARATION

I do hereby declare without any reasonable doubt that the work presented in this attachment

report is my own original and independent work and it has not been presented before to the

Faculty of science for the award of Diploma in Communication & Technology at Sang’alo

institute of Science & Technology. No part of this report shall therefore be duplicated without

my prior consent and that of the Sikusi Secondary School.

LUMBUKU N EDINA

NAME ……………………………………………………REG NO…………………………

SIGNATURE ……………………………………………… DATE …………………………

SIKUSI SECONDARY SUPERVISOR

INDUSTRIAL SUPERVISOR ………………………………………………………………

SIGNATURE …………………… DATE ………………….STAMP …………………….

BY: LUMBOKU N EDINA DICT/9320/2016

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ACKNOWLEDGEMENT

This attachment would not have been successful without the cooperation and support of a

number of people who enabled me to gain much more than what the industrial aspects of the

attachment could have given.

First, I would like to appreciate the Almighty God for the charitable time, strength and

aptitude that enabled me to complete my attachment period.

I wish to acknowledge the entire Sikusi Secondary School ICT fraternity for guiding and

supporting me to gain experience in several fields and making the working environment

conducive and friendly.

Finally, I would like to thank my loving parents their support throughout the entire period of

my attachment.

BY: LUMBOKU N EDINA DICT/9320/2016

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EXECUTIVE SUMMARY

This report is compiled in partial fulfilment of Diploma in Communication & Technology at

Sang’alo institute of Science & Technology (SIST) and it serves to provide an overview of

what the student learned during the attachment period at Sikusi Secondary School for the

three months training. The sources used in writing this report includes; observations of

underwriting materials that has been carried out by the institution and reading from internet.

The report gives a brief description of the history of Sikusi Secondary and the functions

performed. The School complete range of products is mentioned. Organization’s hierarchy

chart and brief introduction of ICT department where the student was attached is outlined.

The duties that were assigned to the student and the knowledge and skills that were acquired

are explained in detail. Evaluation of the company on SWOT analysis is explained at length

at the end of the report including conclusions and recommendations for the future of the

School.

BY: LUMBOKU N EDINA DICT/9320/2016

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Table of Contents
DECLARATION................................................................................................................................... 2

ACKNOWLEDGEMENT .................................................................................................................... 3

EXECUTIVE SUMMARY .................................................................................................................. 4

LIST OF ABBREVIATIONS .............................................................................................................. 6

CHAPTER ONE ................................................................................................................................... 7

1.0 Introduction ............................................................................................................................... 7

1.1 Purpose................................................................................................................................... 7

1.2 Scope and Limitations .......................................................................................................... 7

CHAPTER TWO .................................................................................................................................. 8

2.0 Sikusi Secondary School History ............................................................................................. 8

2.4 Sikusi Secondary Organizational Design ............................................................................ 9

2.6 SWOT Analysis ................................................................................................................... 15

CHAPTER THREE ............................................................................................................................ 16

3.1 Significance of Internship................................................................................................... 17

3.2 Description of Duties........................................................................................................... 17

Formatting and installing software............................................................................................... 17

Hardware ...................................................................................................................................... 17

Help Desk ...................................................................................................................................... 18

Software Development .................................................................................................................. 18

Networking ............................................................................................................................ 18

3.3 Skills Attained ..................................................................................................................... 19

3.4 Challenges Encountered During the Attachment ............................................................ 19

3.5 CONCLUSION ................................................................................................................... 20

3.6 RECOMMENDATIONS .................................................................................................... 20

3.7 REFERENCES .................................................................................................................... 21

BY: LUMBOKU N EDINA DICT/9320/2016

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LIST OF ABBREVIATIONS

ICT- Information and communications technology

IT – Information Technology

SSS – Sikusi Secondary School

SWOT – Strengths, Weaknesses, Opportunities and Threats

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CHAPTER ONE

1.0 Introduction

Any student of Sang’alo institute of Science & Technology undertaking any courses is

required to undergo an industrial attachment for a period of at least 3 months in a field

relevant to their course of study. It is an essential requirement for award of any undergraduate

Diploma. The internship is under supervision and intensive report compilation required to be

submitted to the Collage on completion.

1.1 Purpose

The report serves to summarize the activities and experiences with Sikusi Secondary School,

Bungoma, county. The following are the purpose of the program:

i. To output the knowledge and skills acquired in classroom to a working environment

ii. To translate the theories and assignments learnt in class into an actual working

environment

iii. To assess interest of the learner in occupations he/she intends to undertake

iv. To expose the learner to work methods not learned in class and to provide access of

equipment and devices that are not available at the institute.

1.2 Scope and Limitations

During the attachment period, the student was involved in hardware, software and networking

activities. This report will only cover the parts of the projects and activities done by the

student. The experience during the 3-month period has helped the student to achieve the

objectives of the attachment.

BY: LUMBOKU N EDINA DICT/9320/2016

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CHAPTER TWO

2.0 Sikusi Boys Secondary School History

St Stephen’s Sikusi Boys Secondary School is located in the Sirisia constituency in Kabuchai . The school is part of the
Bungoma distict in the Western province of Kenya.
Sikusi Secondary School started as a Mixed Day Secondary school in 1973.The population of the stundents was 120
students under Mr. Benson Butala,the principal from 1973-1985. The schools sponsorship is listed as Religious
Organization. The School Institution Type is classified as – Ordinary. This Secondary School in Kenya has an enrolment
of 539 with a student teacher ratio of 22.5 and a total teaching staff of 24 people. This school has a total acreage of 4.
The Schools address – 102 CHWELE

BY: LUMBOKU N EDINA DICT/9320/2016

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Mission Statement & Vision

 HOME

 ABOUT US
 MISSION STATEMENT & VISION

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Mission Statement

At St. Stephen’s School we believe that every child should have the opportunity to reach their full potential within a happy,

stimulating and secure environment. A place where care and respect for each other, their school family and the wider

community are paramount.

We believe that every student should be encouraged to achieve the highest standards possible, in an atmosphere where all

success, great or small, is properly celebrated. We believe that every student should be taught to accept and understand

people with different beliefs, needs and circumstances to their own; enabled to develop morally and spiritually, gaining a

growing knowledge of the Christian faith; given confidence to grow in responsibility and independence, equipping them for the

challenges that lie ahead.

Our mission - as staff, governors, parents and members of the wider school community - is to make this vision a reality,

constantly building each other up in love and learning.

In order to fulfil our vision, the school aims to:

• provide a caring, friendly, disciplined and relaxed atmosphere where the children are happy and attain the highest academic

levels possible.

• impart Christian values and maintain a Christian atmosphere, throughout all our school activities.

• develop in the children a sense of self-confidence, self-respect and self-discipline. To help them to recognise the needs of

others and to be able to work with others in a spirit of cooperation.

• help children develop an enquiring mind and the ability to make reasoned judgements and choices.

• help them listen with concentration and understanding.

• recognise children’s different talents and different needs and to provide appropriate individual learning experiences, within

which children will achieve success and gain confidence.

• deliver a broad curriculum, accessible to all children.

• work closely with parents and all others involved with the school in order to achieve these aims.

How we promote and teach British Values?

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The Government set out its definition of British values in the 2011 Prevent Strategy, and these values were reiterated in 2014.

At St. Stephen’s these values are reinforced regularly and are already deeply rooted in our School Mission Statement, Vision

and our curriculum.

Democracy

Our School Council is a long established way of giving children a say in how things are run in school. Two children are elected

from each class (a boy and a girl) and they meet up with their fellow councillors once a month to discuss any changes or

concerns raised by their classmates . In addition, the staff/ governors may wish for feedback on a particular aspect of school

life. In the past School Council representatives have spoken at staff and governors meetings and they have been consulted on

major changes planned in school. e.g. children have been involved in developing our Mission Statement, Anti- Bullying /

Behaviour Policies.

The Rule of Law

The children learn about the importance of laws and rules including those in class, the school and the country. Discussions

about laws and rules are reinforced throughout the school day. Pupils are taught the value and reasons behind laws, that they

govern and protect us, the responsibilities that this involves and the consequences when laws are broken. Visits from

authorities such as the Police and Fire Service help reinforce this message. The children also visit The Magistrates Courts to

find how the Court of Law works.

Individual Liberty

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Within school, pupils are actively encouraged to make choices, knowing that they are in a safe and supportive environment. As

a school, we educate and support young pupils to think about choices and how they impact on or support others. Pupils are

encouraged to know, understand and exercise their rights and personal freedoms . In addition, the pupils are advised how to

exercise these safely, for example through our E-Safety and PSHE lessons.

Mutual Respect

Mutual respect is at the heart of our School Vision and Mission Statement. Children learn that their behaviours have an effect

on their own rights and those of others. We believe that a community flourishes when relationships are based on understanding

each others’ feelings. Diversity is celebrated and any forms of hate language is challenged. All members of the school

community treat each other with respect.

Tolerance of those of Different Faiths and Belief

St. Stephen’s has a rich cultural diversity. Assemblies are regularly planned to address this issue either directly or through the

inclusion of stories and celebrations from a variety of faiths and cultures. Our RE and PSHE teaching celebrate different faiths

and beliefs. Members of different faiths or religions are encouraged to share their knowledge to enhance learning within classes

and the school. Children visit places of worship that are important to different faiths. In addition, children are provided

opportunities to question beliefs as a way to enhance tolerance and understanding. E.g. we have a RE day which includes ‘ big

questions about God’ After the terrorist attacks in London, we invited an Iman to talk about the values of Islam and how these

were very different from what is sometimes reported after such an attack.

At St. Stephen’s we will actively challenge pupils, staff or parents expressing opinions contrary to fundamental British Values,

including ‘extremist’ views.

BY: LUMBOKU N EDINA DICT/9320/2016

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2.1 NCPB Organizational Design

NCPB ORGANIZATION STRUCTURE

Managing
Director

Technical Security
Manager Manager Internal Audit Corporate
Manager Affairs Manager

General Manager
Board General Manager Finance
Operations
Secretary and Procurement

Chief Legal Chief Estates/ Finance

ICT Research and Marketing
Officer Properties Manager
Manager HR Manager Operations Development Services
officer
Manager Manager Manager

2.2 ICT Departmental Design

ICT DEPARTMENTAL DESIGN

ICT MANAGER

ASS ICT
MANAGER

COMPUTER
SYSTEM COMPUTER
OPERATIONS HELPDESK HARDWARE
DEVELOPMENT OPERATIONS
CONTROLLER

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ICT Manager

The ICT manager is responsible for making crucial decisions of the department both the long

term and the short term to ensure that the activities are run smoothly. He is responsible for

managing crisis situations, which may involve complex technical hardware or software

problems and evaluating user needs and system functionality and ensuring that ICT facilities

meet these needs of all the users.

Ass ICT Manager

The Assistant ICTM reports to the ICTM. He is in charge of all I.T personnel and ranks in the

department. He is responsible for overseeing the implementation of the ideas that are

suggested and sees them through to completion through extra supervision at each and every

stage of development.

Computer Operations Controller

Computer operations controller is in charge of networks and telecommunications that

include; domain server, mail server, internet network access and telephone communications

in the organization. Here, configuration of routers, switches, IP phones, Modems and

assigning of employees’ user names and passwords is done. The computer operations

controller is also in-charge of the systems software and makes sure that there is no systems

failure.

Helpdesk

The help desk section receives complaints or problems from computer users in the

organization. In case of an issue, the helpdesk personnel resolve the issue via phone or he/she

may dispatch a technician for support, to assist the user in resolving the problem.

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Software development

The Systems Development Section is in charge the EPR Navision system operations. The

Navision system helps run the business activities within the organization, software

installation and maintenance to the access of data and its security.

Computer operations

This section deals with all data entry, daily and weekly data backup and mass printing within

the organization.

Hardware

The hardware section deals with preventive maintenance; repair of damaged hardware

devices, allocation of all hardware devices nationally including printers, monitors and PCS.

Keeping of records of hardware and all other activities involving machines is conducted here.

2.3 SWOT Analysis

Strengths

The ICT department comprises of highly skilled employees who are determined to do their

work diligently to improve the performance of the entire organization.

The organization has enough capital and funds to enable IT upgrade for example servers,

PC’s, applications etc. to enable efficiency and effectiveness.

The ICT department is well equipped with the necessary equipment needed to repair

machines and clean them too thus enabling the entire team to work effectively and efficiently.

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Weaknesses

The organization is fully equipped with many computers especially the desktops whereby

other staff members in the organization have little skills in computers thus more support is

escalated to the ICT department enhancing a lot of work in the organization.

The ICT department has qualified staff but it is often understaffed since there are many times

when there is a lot of work and they can’t do it all at once hence they get fatigued and

sometimes don’t attend to their duties promptly.

The organization is fully equipped with many computers and other equipment with an

exception of printers to serve all the employees in the organization. Some employees share

these machines thus leading to delays in meeting deadlines.

Opportunities

SSS has an opportunity to be the leading school in management and organization in Bungoma

west and to promote free and fair education to students through research and market

development by ensuring timely accessibility of education for everyone.

Threats

Weather, climate, and climate change may affect the operations of NCPB in terms of

receiving agricultural produce required to be distributed all over the country or other

countries within East and Centre

BY: LUMBOKU N EDINA DICT/9320/2016

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CHAPTER THREE

3.1 Significance of attachment

 It has helped me to assess the occupation of the career that I plan to specialize in

future.

 The program has enabled me to be exposed to the real world with a lot of ease to fit in

than what the course could have given me.

 It has enhanced my rapport and network with the company giving me a good

opportunity of job entry

3.2 Description of Duties

Formatting and installing software

 Installation of antivirus software (Kaspersky Anti-virus 6.0) and updating it.

 Installation of Operating system (Windows 7).

 Installation of Microsoft Office application program.

 Installation of Micro Dynamics NAV

 Installation of outlook and its configurations.

 Installing Browsers (Firefox) and configuring it.

Hardware

 Upgrading computers for example replacing CMOS battery and adding RAM

 Setting up a computer in a new location

 Replacing faulty peripherals for instance keyboard mouse, monitors etc

 Blowing of PC’s and Printers and cleaning them

 Crimping Ethernet cables

 Configuring Ethernet cables connections

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 Replacing cartridges on printers

Help Desk

 Providing support to users who have problems in network connections

 Helping users with problems in receiving emails

 Helping users with printer connection problems

 Helping users to troubleshoot slow PC’s

Computer operations

 Daily data backup and weekly data backup

 Helping users to access the TALLY printer and use them to print their reports

Software Development

 Helping users with problems in posting data to NAVISION application

 Accessing the database, adding users, deleting and updating their data

 Monitoring how users post information to the application

Networking

 Identifying problems in the network for example loose cables

 Troubleshooting the problems of network cables

 Resolving user login conflicts

 Configuring proxy settings

 Monitoring the proxy server to ensure every user has access to the network.

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3.3 Skills Attained

 Knowledge on printers; dot matrix and laser printers and their functionalities

 Advanced knowledge on Servers, IP phones Switches and routers; their configuration

and use

 Good rapport and confidence in communication with the staff

 How to be responsible

 Importance of teamwork and cooperation

3.4 Challenges Encountered During the Attachment

 Limited access to School system; the confidentiality and controlled access of

Navision system through administration and access password for login limited the

practice of the concept covered during the industrial attachment.

 Limited period for training on the activities done by the School and on the ERP

application used.

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3.5 CONCLUSION

The job scope and duties assigned focused primarily on hardware, software and networking.

The work was highly relevant to the field of study in Computer Science as it includes all

computer aspects. During the period of attachment, valuable knowledge was gained through

active participation and inquisitive learning. Knowledge on how to handle hardware devices

for example repair, cleaning and maintenance was acquired. Use of business application

software in particular Navision was explored. Knowledge on servers, LAN connection and IP

phones was also gained. Skills learned included build of good rapport with the staff and

confidence in communication with senior managers. This industrial attachment proved to

have highly supplemented the student’s insight in the computer science world. It was a

beneficial and educating experience.

3.6 RECOMMENDATIONS

The company should consider providing the students on industrial attachment with temporary

user names to enable them practice on the ERP application (NAVISION)

The ICT department should consider providing enough training of the activities and

application used by the company

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3.7 REFERENCES

1) Mr. Silas Wamalwa

Email address:

Tel no: 0700009600

BY: LUMBOKU N EDINA DICT/9320/2016