SOP for Guest Check-in

The SOP goes as follows:

1) Upon the guest’s arrival, greet the guest.

2) Ask the guest for his/her name politely.

3) Search the reservation record in the PMS.

4) Generate and print a registration card.

5) Handover a GRC to the guest for verifying printed details.

6) Request the guests to show the ID cards from an authorized institute. ID

Cards of all guests are required.
7) Request to show passport and visa in case of foreigner guest.

8) Request the guest to fill in the following details on the GRC:

o Salutation
o Designation
o Organization
o Business or Residence Address with City and ZIP Code
o Purpose of Visit
o Contact Number in case of Emergency
o Passport Details
o Visa Details
9) Inform the guest about any early/late check-out policies.

10) Request the guest to sign on the GRC.

11) Counter-sign the GRC.

12) Update the details on the guest record.

13) Create a guest account.

14) Prepare copies of driving license/passport and visa.

15) Attach them to the GRC and file the entire set.