Shahzeb Hameed

+92321-2199690 +92333-3880718 s shahzeb1409b@aptechgdn.net

shahzeb1409b@aptechgdn.net shahzeb1409b@aptechgdn.net
Ayesha manzil, 5th floor, Street # 3, E Road, Bihar colony, Karachi (South)

Objective:

To join dynamic and progressive organization where I can further improve my professional
skills and excel in my career.

Personal Information:

Father’s Name : Abdul Hameed

Surname : Sanghar
Date of Birth : June/26/1996
CNIC No : 42301-0390682-9
Driving License No : 40301-0390682-9#576
Passport No : BU6276822
Domicile : District Sindh
Marital Status : Single
Nationality : Pakistani

Academic Education:

 Intermediate in Commerce from Karachi Board

 Matriculation in Science from Karachi Board

Qualification & Certificates:

 03 Years of diploma in information technology from Aptech, ACCP PRO (Aptech

Certified Computer Professional Program).
 06 Months course of CIT (Computer Information Technology) from IBA (Institute of
Business Administration).
 06 Months Course of Hotel Management from Skillston.
 06 Months Course of English Language Program through US Government.
 06 Months Course of English Language Program from PACC (Pakistan American
Culture Centre).
 03 Months Course of Teachers Training Program in PACC (Pakistan American Culture
Centre).
 03 Days Teachers Training Program in Mehran Hotel.
 Entrepreneur and many other Workshops in Marriott Hotel and other places.

1|Page
Professional Experience:
Senior Guest Service Office:
The Reserve Hotel D.H.A Phase 6) [From November 2018 (Continue)]

Guest Service Office:

(Regent Plaza Hotel & Convention Centre) [September 2017 to October 2018]
Responsibilities:
 Programming working as a part of proactive team of the front desk responsible for
delivering a high quality customer –focused professional service.
 Meeting and greeting clients via phone, email and face-to-face.
 Responsible for internal and external enquiries.
 Guiding them about various suites and room feature s along with tariff.
 Note down their accommodation requests and cater for the same.
 Generate consolidated bills accept and process payment.
 Smoothly handle group check in and fulfill their requirements.
 Understanding the guest problem and help to solve ASAP.
 Secured payments and verified billing procedures.
 Assist the guests for their rooms and organize activities up to the request.
 Provide information on request by telephone.

Call Canter Agent: [From April to September 2016]

 06 Months of working experience as a call canter Agent in Qynetic Marketing (Lal kothi).

Teaching: [From June 2013 to March 2016]

 02 Years of teaching experience in Confidence Education (Lyari).

Teaching: [From February 2013 to May 2014]

 01 Year of teaching experience in Hawabai NGO (Mauripur).

Admin Person: [From June 2012 to January 2013]

 08 Months of working experience as an Admin Person in brilliant Education (Lyari).

Volunteer:

 Participated in Aptech’s Event as a volunteer.

 Participated in Government’s Event in Marriott Hotel as a volunteer.

Professional Skills:

 Proficiency in Microsoft Office.

 Good Communication and Interpersonal Skills.
 Time Management and Stress Management.

2|Page
Extra Skills:

 Responsible, Motivated and Punctual.

 Eager to listen and learn.
 A Positive, Energetic and Committed attitude towards work.
 Team Player, Coordinating with co-workers and company clients.
 Interpersonal, Management and Communication Skills.
 Willing to take more responsibilities as needed.

Projects:

 E-Project : Dynamic Website Alhambra Website

 E-Project : Static Website Digital Camera Website

Technical Skills:

 Programming Languages: C#& .Net.

 Database: SQL SERVER, MySQL.
 Languages: HTML, CSS and JavaScript, basic XML, PHP.
 Software: Dreamweaver, Photoshop.
 Operating System: Windows 7, 8&10.
 Also knows work on: WordPress.

Other Activities:

 Reciting Holy Quran

 Reading Books
 Teaching
 Photography
 Surfing internet and social media sites

Languages:

 Urdu
 English

Reference:

 Reference will be furnished upon request.

3|Page