Lab 6: Unity Connection

In this lab you will configure voicemail for phones registered to CUCM.

Task 1: Configure CUCM

The first step is to configure CUCM to integrate with Unity Connection.

Step 1 In Cisco Unified Communications Manager Administration, choose Advanced

Features > Voice Mail > Cisco Voice Mail Port Wizard.
Step 2 The Cisco Voice Mail Port Wizard controls the configuration flow. Enter the
Default Cisco Voice Mail Server Name CiscoUM1 and click Next.

Note The voice mail server name must match the Device Name Prefix field in Cisco Unity Connection
in the Port Group Basics page for the voice messaging ports.

Step 3 On the Cisco Voice Mail Ports page, click the number of voice-mail ports that
you want to add, select 2 voice mail ports, then click Next.
Step 4 On the Cisco Voice Mail Device Information page, enter the following voice-mail
device settings and click Next:
 Description: VM Port
 Device Pool: Default
 Calling Search Space: None
 AAR Calling Search Space: None
 Location: Hub_None
 Device Security Mode: Non Secure Voice Mail Port
Step 5 On the Cisco Voice Mail Directory Numbers page, enter the following voice-mail
directory number settings and click Next:
 Beginning Directory Number: 2501
 Partition: None
 Calling Search Space: None
 AAR Group: None
 Internal Caller ID Display: VoiceMail
 Internal Caller ID Display (ASCII format): VoiceMail
 External Number Mask: no mask
Step 6 On the Do You Want to Add These Directory Numbers to a Line Group page,
click Yes. Add directory numbers to a new Line Group and use the Default Line
Group Name CiscoUM1 and click Next.
Step 7 On the Ready to Add Cisco Voice Mail Ports page, confirm that the settings for
the voice mail ports are correct, and click Finish.
Step 8 In the Cisco Voice Mail Port Wizard Results Summary window, click the link Add
this Line Group to a new or existing Hunt List. The Hunt List window opens,
click Add New.
Step 9 On the Hunt List Configuration page, enter the following settings for the hunt
list and click Save:
 Name: CiscoVM
 Description: Voice Mail Ports
 Cisco Unified Communications Manager Group: Default
 Check the box: Enable this Hunt List
 Check the box: For Voice Mail Usage
Step 10 Under Hunt List Member Information, click Add Line Group.
Step 11 On the Hunt List Detail Configuration page, in the Line Group list, click the line
group that you created for the directory numbers of voice-mail ports that will
answer calls and then click Save and Apply Config.
Step 12 Add the Hunt List to a Hunt Pilot Number. In Cisco Unified Communications
Manager Administration, choose Call Routing > Route/Hunt > Hunt Pilot and
add a new Hunt Pilot.
Step 13 Enter the following settings for the hunt pilot and click Save:
 Hunt Pilot: 2500
 Route Partition: None
 Description: Voice Mail
 Hunt List: CiscoVM
 Alerting Name: Voice Mail
 Route Option: Route this pattern
Step 14 Go to Advanced Features > Voice Mail > Message Waiting and add a new
message waiting number.
Step 15 On the Message Waiting Configuration page, enter the following settings for
turning on Message Waiting Indicators (MWIs) and click Save:
 Message Waiting Number: 2511
 Partition: None
 Description: MWI on
 Message Waiting Indicator: On
 Calling Search Space: None
Step 16 Add a new MWI number to configure MWI off and click Save:
 Message Waiting Number: 2512
 Partition: None
 Description: MWI off
  Message Waiting Indicator: Off
 Calling Search Space: None
Step 17 Navigate to Advanced Features > Voice Mail > Voice Mail Pilot.
Step 18 On the Find and List Voice Mail Pilots page, click Find and select the Default
Voice Mail Pilot.
Step 19 Enter and verify the following voice-mail pilot number settings and click Save:
 Voice Mail Pilot Number: 2500
 Calling Search Space: None
 Description: Default Voice Mail Pilot
 Check the box: Make this the default Voice Mail Pilot for the system
Step 20 Set up the Voice Mail Profile. In Cisco Unified Communications Manager
Administration, choose Advanced Features > Voice Mail > Voice Mail Profile
and select the default Voice Mail Profile.
Step 21 On the Voice Mail Profile Configuration page, enter and verify the following
voice-mail profile settings and click Save:
 Voice Mail Profile Name: Default
 Description: Default voice messaging profile
 Voice Mail Pilot: 2500/internal
 Voice Mail Box Mask: no mask
 Check the box: Make this the default Voice Mail Profile for the System

Task 2: Assign Voicemail to phones

On CUCM go to devices-> phones -> find. Choose the IP communicator phone on your personal
laptop (if not registered, start it and register it). Edit line 1 (3334) and under voice mail profile
choose Default.

We have not configured unity yet. However from your IP communicator phone you should be
able to call 2511 and 2512. What does that do?

Task 3: Configure Unity Connection

Step 1 In Cisco Unity Connection administration, choose Telephony Integrations > Phone
System. Verify the default PhoneSystem configuration.
Step 2 In the upper right corner, click Go, which is located next to the words “Add Port
Group” and enter the following information and save:
 Device Name Prefix: CiscoUM1-VI
  MWI On Extension: 2511
 MWI Off Extension: 2512
 IP Address: 128.213.21.X (IP address of your CUCM publisher)
 Port: 2000
Step 3 In the upper right corner, click Go, which is located next to the words “Add
Ports.”
Step 4 Change the number of ports to two (2) and save.
Step 5 Select PhoneSystem-1-001.

Task 4: Configure Unity Connection for users

Step 6 In Cisco Unity Connection Administration go to System Settings >

Authentication Rules.
Step 7 Select Recommended Voice Mail Authentication Rule. Change the following
parameters and save the changes:
 Minimum Credential Length: 3
 Uncheck the box: Check for Trivial Passwords
Step 8 Go to Users, Click Add New, enter the following information, and then save the
changes:
 User Type: User With Mailbox
 Based on Template: voicemailusertemplate
 Alias: Your user id
 First Name: Your name
 Last Name: Your name
 Display Name is generated automatically
 Extension: 3334
Step 9 After saving user, review or modify the following settings:
 Phone System: PhoneSystem
 Class of Service: Voice Mail User COS
 Active Schedule: All Hours
 Check the box: Set for Self-enrollment at Next Sign-In
 Check the box: List in Directory
Step 10 Save any changes.
Step 11 In the user configuration menu, go to Edit > Change Password. Select the
password for Voice Mail (PIN). Enter the PIN 123, confirm the PIN, and save.
Step 12 Go to Edit > Password Settings and uncheck the box User Must Change at Next
Sign-In. Save the change.
Step 13 Go to Templates > User Templates and select voicemailusertemplate.
Step 14 Verify or modify the following template parameters and save the changes:
 Phone System: PhoneSystem
 Class of Service: Voice Mail User COS
 Active Schedule: All Hours
 Check the box: Set for Self-enrollment at Next Sign-In
 Check the box: List in Directory
Step 15 Go to Edit > Change Password. Select the password for Voice Mail (PIN).
Step 16 Enter the PIN 123, confirm the PIN, and save.
Step 17 Go to Edit > Password Settings and uncheck the box User Must Change at Next
Sign-In. Save the change.
Step 18 Create another user, PodX Unity, with the extension 3201 and use the
previously modified user template. The modifications that were made in the
user template are reflected when the user is created.
Step 19 Go to Class of Service > Class of Service and select Voice Mail User COS.
Step 20 Check the following parameters and allow Cisco Unified Personal Communicator
users to receive the messages and save the changes:
 Maximum Greeting Length: 60 (seconds)
 Check the box: Allow Users to Choose to Be Listed in the Directory
 Check the box: Allow Users to Access Voice Mail Using an IMAP Client
 Check the box: Allow Users to Use Unified Client to Access Voice Mail
 Message Length: 180 (seconds)
 Review the other parameters
Step 21 Go to System Settings > Schedule. Select Weekdays and note down the days
and time the schedule is active.

Step 22 Go back to System Settings > Schedule and select All Hours and verify that all
hours are selected.
Step 23 Press the Messages button on the phone 3201 and your IP Communicator
phone at 3334 and go through self enrollment for each.
Step 24 Press the Messages button on 3201. Press the pound sign (#) to go to the Cisco
Unity Connection standard opening greeting. Press 4 to go to the directory call
handler.
Step 25 To find the user Pod X, press 7 (P), 6 (O), 3 (D) and press #.
Step 26 Cisco Unity Connection announces: “For Pod X at extension 3201, press the
pound key.” Press # and your call should be transferred to 3201.
Step 27 In Cisco Unity Connection, go to Users > Users and select the user Pod X.
Step 28 Uncheck the List in Directory check box. Save the change.
Step 29 Repeat Steps 22 and 23 and try to find Pod X in the directory. The user should
not be found anymore.
Step 30 In Cisco Unified Communications Manager Administration, go to Devices >
Phones and select hard phone with 3201. Select the line 1.
Step 31 Check the following boxes and save the changes:
 Forward Busy Internal and External: Voice Mail
 Forward No Answer Internal and External: Voice Mail
Step 32 From 3334, call 3201 and leave a message. Call from 3201 to 3334 and leave a
message.
Step 33 Both phones should indicate a new message with the MWI.
Step 34 On phone 3201, press the Messages button and log in to the mailbox.
Step 35 Listen to the new message and delete it. The MWI should be turned off.
Step 36 Repeat Step 34 for 3334.