Professional Documents
Culture Documents
Re EngineeringPerformanceManagement 2018
Re EngineeringPerformanceManagement 2018
Re EngineeringPerformanceManagement 2018
Strategic Management
Term Report
Submitted by:
Asma
3. PESTEL ANALYSIS................................................................................................................... 10
5. DEPARTMENTS ...................................................................................................................... 13
11. CONCLUSION........................................................................................................................... 29
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ACKNOWLEDGMENT
First of all we are thankful to Almighty Allah who has given us the power, ability and His
support to complete this strategic management analysis of Aga Khan School and then we
like to thank Ms. Shazia Rahim Khaimani (Head Teacher) for helping us to provide data &
information about the school regarding the strategic management of Aga Khan School. We
are also very thankful to our teacher Mr. Khurram Nasarullah Khan who provided us with
opportunity to excel our skills and to enhance our knowledge in the field of Strategic
Management.
Jazak Allah
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PURPOSE OF REPORT
This report is based on information that has been gathered through various sources and it
should be used for academic purposes only and not for any commercial activity. This
report highlights the strategic path which aim is to illuminate different strategic
alternatives in the light of the many strengths, areas of improvements, opportunities and
threats that lies ahead.
The report also giving recommendations on how to utilize internal strengths, capitalize on
opportunities and how to minimize weakness to avoid threats.
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AGA KHAN SCHOOL, GARDEN
The Aga Khan School Garden is an integral part of The Aga Khan Education Service, Pakistan
(AKES, P) which strives to provide quality education accessible to the communities that it
serves, echoing the ethos of Aga Khan Development Network (AKDN). The Foundation Stone
of this campus was laid by HH Prince Karim Aga Khan IV on 9th September, 1962.
School is leading by Principal and she ensures the quality of education as well as day to day
effective management of school’s operational environment. School is divided into section
ECD, Junior and Senior and sections are supervised by Head Teachers. School have 1750
students and 150 staff include academic and non academic.
The Aga Khan School, Garden follows the Aga Khan University Examination Board prescribed
curriculum but enriches the education with a variety of national and international
educational practices.
School has ECD system for classes KGI to class II. In the each class of ECD two teachers teach
students.
Computer Laboratory, Science lab, Library, Sports ground for students to enrich their
learning.
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AGA KHAN EDUCATION SERVICE, PAKISTAN
AN OVERVIEW
AGA KHAN EDUCATION SERVICES - INTERNATIONAL OVERVIEW
The Aga Khan Education Services has educational institutions and programs located in
Pakistan, Bangladesh, India, Kenya, Syria, Tajikistan, Tanzania and Uganda. The AKES is a
direct provider of schooling from pre-primary to higher secondary and facilitates access to
tertiary education through the provision of hostels, scholarships and educational support
services.
SOUTHERN REGION
The first school of AKES, P was set up in coastal town of Gwadar, Balochistanin 1905. The AKES, P operates
three school complexes in Karachi and one in Hyderabad,
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AKES, P has also established the Aga Khan Higher Secondary School, Karachi in 1995. This
is the first school within the AKES, P network which provides education for classes XI and XII.
At full operations it will cater to 800 students. This is a co-educational school and has
excellent AKES, P also operates four schools in rural Sindh and one school in Hafizabad,
Punjab. Apart from this, a girls’ and a boys’ hostel is also operating in Hyderabad in order
to provide access to institutions of higher learning to students who belong to the rural areas
of Sindh.
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WHY THIS SCHOOL IS DIFFERENT FROM OTHER SCHOOL
Afghan Refugee Education Program: AKES,P took up the challenge to somewhat respond
to the complex educational need of Afghan refugee children. At its peak this program was
catering to about 13,000 children. The aim of the program was to prepare potential re-
builders and community leaders of the war torn country. This program provided many
creative solutions to the problem of older age children literacy and adult learning through
its School Preparation Program. In this program children of varying age are prepared to be
placed in various classes symmetrical to their age in specially designed modules of 3-8
months lengths.
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VISION STATEMENT
MISSION STATEMENT
9
PESTEL Analysis:
PESTEL Analysis is used to assess that what environmental factors
affecting by Aga Khan School and which are more important and how they affect the
school. Its indicator of Political, Economic, Social, Technology and Environment.
Political
In the time of admission of students in school, political parties use their power for student
to get the admission without merit in test but school not diverts their decision. In fact,
political parties not interfere of any school matter.
Economic
Inflation is a main factor to rise of pricing of everything whereby the education industries is
also affected and raise the cost of education in every school. School management has closely
review of a local industry may affect fund raising plans such as cost cutting plan, revised Fee
Structure etc.
After Year teacher also expect rise in their Salaries as well as the highly risk valued, key staff
moving on to more ‘up and coming’ schools/ academies institutes.
Social
Challenges for teachers to handle 21st century Child.
Coordination with parents about progress of child academic &nonacademic matters.
Demographic changes may affect likely pupil rolls or the nature of pupils needs e.g.
pupils with English as a second language etc.
Local population changes
Parental preference – an increase in ‘parent power’ has allowed parents more
freedom of choice over their child’s school
Changes to qualifications expected
Integration with local community
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Technologic
Changes to standards/ equipment required
Move from paper based books to e-book readers
Computer hardware being out of date
Computer software being out of date
Time to manage IT systems
Updating of school website
Environmental
Generally talking about the environmental conditions in Pakistan we witness an increasing
air, water, sound pollution within the city. There is traffic congestion on the roads, dust and
pollen flying everywhere but this threat is limited to the business institutions inside the city
where AKS, Garden has pollution free campus and is not directly subjected to any kind of
environmental threat but some indirect environmental threat is as under:
Waste disposal
Reduction of green space available for activities.
Changes to local bus routes.
Legal
New legislation may create risks of non-compliance with the law, create new
administrative burdens etc
Changes to child protection legislation
Raise the age of school leaving age
Raise/ lower the age of starting school. Nursery/ kindergarten
Change to school opening hours
Changes to funding of charity based organizations
Health & safety legislation
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ORGANIZATIONAL STRUCTURE
Aga Khan School, Garden is an organization and its purpose is to reaching out to inspire
better lives. For the achievement of this purpose school is exist with their structure.
Principal
Secretary
Teachers
PTI
LTF
Building Supervisor Office Assistant Receptionist Nurse
Librarian
Office Assistant
Sweeper
Lady Peons
Office Boys
Electriction
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Departments of Aga Khan School
Aga Khan School has been functioning six departments for work in school and detail as
under:
Giving best results or achieve their goals easily and detail as under:
Administration Department
Finance and fee submission Department
IT Department
HR Department
Support Service Department
Student Affairs Department
Admini
Department
Department
of Aga Khan
School
Support
IT
Service
Department
Department
HR
Department
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FUNCTION OF DEPARTMENTS
Administration Department:
Aga Khan School administrator play integral roles in ensuring schools function smoothly. He
/ She involved in nearly all aspects of their school's operation. Administrator is helping
teachers structure the curricula for their classes. An administrator helps teachers align their
lesson plans with content found on federal and state standardized tests for the class's age
group. He / She also make sure that class curricula discuss material mandated by the school
high authority (Principle), such as particular books for literature classes.
School administrators are responsible for overseeing their school's budget. He / She need to
make sure that each department receives adequate funding without spending more money
and Principal is responsible for meeting with teachers and parents to help keep students'
behavior under control.
School administrators usually make rules and procedures that cover the entire school as well
as behavior plans for individual students who regularly cause trouble. Administrators also
help design programs to keeps schools safe and free of drugs and alcohol etc.
Fee Department
Issue the fee voucher to students and ensure that parents pay fee on time
Reconciliation of fee collection data and forward to central office.
Coordinate with central office team for fee related matter
Reconciliation of data of free ship of children of staff.
Follow-up of fee defaulters.
IT Department:
Aga Khan School students rely on technological services to communicate, perform different,
enhance learning, and conduct administrative business. To support the academic and
administrative functions of the Aga Khan School, the Information Technology Department
provides stable and user friendly computing, networking, and audio-visual infrastructure,
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services, and support for the School community.
Aga Khan School IT's mission is two-fold:
Enhance existing systems and processes with new technologies
Provide prompt, efficient technical support and computing resources to facilitate
your daily work life at the Law School
HR Department:
Assists and advises Principal with developing and executing recruitment strategies and
ensure that recruitment meets all affirmative action commitments and develop new hire
orientation programs.
Organizes the Open Enrollment process, which is the annual opportunity for full-time
employees to make changes to their benefit elections.
Assists employees with benefits concerns, including those related to claims processing and
disability/Family and Medical Leave (FMLA) leaves.
Provides education regarding benefits options, including medical insurance, life insurance,
Commuter Reimbursement (CRAs), the Employee Assistance (EAP), and tuition remission
Ensures salary and reward programs are administered in an equitable manner for staff and
faculty and Ensures employees are assigned to appropriate job classifications.
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Support Service Department
The Support Services Department is to build connections with academic team. Our greatest
potential for success lies in our cooperative and collaborative efforts with other
departments, campuses, parents, students, and community School to meet the individual
needs of all students.
Coordinate with suppliers for arrange resource for academic department and ensure that
resources reach on time to department.
Arrange all the school program and trips with coordination of academic team.
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FIVE FORCES MODEL
The high demand, growth and attractive profits will attract new competitors in the market.
Other than this the support of the government, in order to raise educational standards in
the country, will includes subsidies and setting up help, not only the Government but NGO’S
and financially sound responsible citizens are also aiding new educational institutions. This
further act as an incentive to enter the market. Threat of New Entry is HIGH.
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Bargaining Power of Suppliers:
Obviously the bargaining power of suppliers affects the intensity of competition in an
industry. Here if we talk about School, in which the major supply raw material is in shape of
Teachers. As we all know that is necessary for every professional to upgrade their
qualification so many teachers complete their Master and expect for high pay but for
institution notable fulfill their expectation.
Whereas graduate teaching associates are large in number so bargaining power decreases.
So, in this way bargaining power decreases from top level of hierarchy to bottom level of
hierarchy. Bargaining Power of Supplier is LOW.
Customers are the most vital component of any organization and most importantly having
a good loyal customer is good fortune. Institutions like Aga Khan School Garden have
average range of fees from other than good competitor schools parents cannot negotiate
for fees and few needy students parents themselves contact other institution personally for
financial aid. Bargaining Power of Buyers is MEDIUM.
Graphical Presentation:
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COMPETITIVE PROFILE MATRIX (CPM MATRIX)
Key Competitors of Aga Khan School are:
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Step in the Construction of CPM Matrix:
Here we have using weighted rating system for the construction of Competitive Profile
Matrix. Some of important steps involved in the construction Profile Matrix are given below:
In the first Column, we have list down 9 key of success factor of education sector.
In the Second Column, we have assigned weight to each factor ranging from (0.0 not
important 1 most important).Education quality, Fee Structure , Location and Qualified
Faculty have Greater weight should be given to this sector which have greater influence on
the School performance and the sum of all weight must equal than one.
Now rate each factor ranging from 1 to 4 for all school in analysis. Here rating 1 represent
major weakness, rating shows minor weakness. Similarly, Rating 3 indicates minor strength
whereas rating 4 shows major strength. It means that weakness must receive 1 or 2 rating
while strength must get 3 or 4 rating. Calculate weight score by multiplying each factor’s
score by its rating. And last we have total weight sore of all the school by adding the
weighted score for each variable.
CMP Matrix demonstrates that Aga Khan School is the sector leader and dominates its rivals
with highest point 3.25. Habib Girl school runner up with 2.95 point and Al Murtaza School
is the weakest rival among these three with the score of 2.75.This Matrix also show Aga Khan
School is the strong in all the aspect rivals and has strong position in the market Place.
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Graphical Presentation:
0.6
0.5
0.4
0.3
Aga Khan School
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INTERNAL FACTOR EVALUATION MATRIX (IEF)
IFE Matrix is the internal audit of an organization. This strategic management tool
evaluates and summarize the major strength and weakness of the Aga Khan School.
Weakness: (1-2)
1- Staff Turnover 0.05 2 0.1
2-Average level of English standard. 0.1 1 0.1
3-Novice teachers struggling few months. 0.1 2 0.2
4- Lack of coordination with central office 0.1 2 0.2
5- Location of school is issue for parent & teachers 0.05 1 0.05
6- ECD section is based on two building therefore
monitoring is the issue. 0.1 2 0.2
1 3.1
Total
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Step in the Construction of IFE Matrix:
Here we have using weighted rating system for the construction of Internal Factor Evaluation
Matrix. Some of important steps involved in the construction internal factor evaluation
Matrix are given below:
In the first Column, we have list down 12 Strength and weakness of education sector.
In the Second Column, we have assigned weight to each factor ranging from (0.0 not
important 1 most important).Professional development staff has Greater weight should be
given to this sector which have greater influence on the School performance and the sum of
all weight must equal than one.
Now rate each factor ranging from 1 to 4 for all school in analysis. Here rating 1 represent
major weakness, 2 rating shows minor weakness. Similarly, Rating 3 indicates minor strength
whereas rating 4 shows major strength. It means that weakness must receive 1 or 2 rating
while strength must get 3 or 4 rating. Calculate weight score by multiplying each factor’s
score by its rating. And last we have total weight sore of all the school by adding the
weighted score for each variable.
The total weighted score range 1 to 4 (where 1 is low, 4 is high and 2.5 is average) regardless
of the total number of internal factors used in the analysis. If total weighted score is less
than 2.5 it indicate that the organization is weak internally. On the other hand, the score
above 2.5 show strong internal position. An internal factor could be included twice in the IFE
Matrix if the factor is both strength and weakness.
Aga Khan School weight Score of 3.1 indicate a good internal position because its show more
than average weight score 2.5.
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EXTERNAL FACTOR EVALUATION MATRIX (IEF)
EFE Matrix is the internal audit of an organization. This strategic management tool evaluates
and summarize the major Opportunity and Threat of the Aga Khan School.
Threat: (1-4)
1- Job insecurities due to Structural Change 0.15 3 0.45
2- Student behavior issues 0.1 2 0.2
3- Teachers over burden because of staff turnover 0.05 4 0.2
4- Salary increment is on the basis of students result 0.15 3 0.45
Total 1 3.45
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Step in the Construction of EFE Matrix:
Here we have using weighted rating system for the construction of External Factor
Evaluation Matrix. Some of important steps involved in the construction External factor
evaluation Matrix are given below:
In the first Column, we have list down 12 Opportunity and Threat of education sector.
In the Second Column, we have assigned weight to each factor ranging from (0.0 not
important 1 most important) and the sum of all weight must equal than one.
Now rate each factor ranging from 1 to 4 for all school in analysis. Rate each factor (ranging
from 1 to 4) on the basis company response to the factor.( Here, 1 shows poor response, 2
shows average range, 3 shows above average range and 4 shows superior response). after
Calculate weight score by multiplying each factor’s score by its rating. And last we have total
weight sore of all the school by adding the weighted score for each variable.
The total weighted score range 1 to 4 (where 1 is low, 4 is high and 2.5 is average) regardless
of the total number of internal factors used in the analysis. If total weighted score is less
than 2.5 it indicate that the organization is weak internally. On the other hand, the score
above 2.5 show strong internal position. An internal factor could be included twice in the
EFE Matrix if the factor is both opportunity and threat.
Aga Khan School total weight Score of 3.45 indicate a good External position which shows
that the Aga khan school is hugely successful utilizing its opportunities and minimizing the
threat around its. because its show more than average weight score 2.5.
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EXTENDED SWOT ANALYSIS (TOWS)
Extended SWOT analysis integrates into traditional SWOT analysis some additional
techniques of strategic analysis. It is an advanced method for formulating provisions to
eliminate adverse impacts and to promote positive trends. It brings a completely different
perspective.
Strength: Weakness:
1-Excellent facilities for students like Modern 1- Staff Turnover
Computer Lab, Library, Sports Ground, Canteen. 2-Average level of English standard.
is
3- Different benefits for staff other than salary like 4- Lack of coordination with central office
TA
Provident fund, leave, Health Insurance . 5- Location of school is issue for parent & teachers
O
SW
improvement
Ex
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We have use Extended SWOT analysis identifies four starting points for creating strategies or for
formulation of development actions:
W-T is "Mini-Mini" Strategy (Strategies that minimize weaknesses and avoid threats.)
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RECOMMENDATIONS
i. Provide high standard education in the most efficient manner to develop and provide
outstanding future assets / managers to organization.
ii. Administration and surrounding area of school will be improved.
iii. Maintain the quality of education that is providing at present.
iv. Focusing on the opportunities and facing the threats in efficient manner.
v. Discovering and organizing new knowledge through research, workshops and Logical
project.
vi. Market development means to expand the total market of the company or
organization. Agha Khan School needs to increase the market development because
Agha Khan School has campus in Karachi.
vii. Now the time is to increase, develop and expand it’s into different cities like Lahore,
Islamabad etc also outside Pakistan.
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PROJECT EXPENSES
Each member have contributed Re. 500/- which made the total Budgeted amount of
Rs. 1500/-
Remaining 300/-
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CONCLUSION
In this project I've learned many new concepts. We saw and learned through the
practical examples of the entire concept. We came to know how this organization
works. What is their mission and vision. What strategies they apply. What kind of
policies they make.
Throughout the interview with the head teacher, we came to know about the
threats and challenges the organization faces, about their strengths and
opportunities. We got the detailed understanding about their organization, how
they work under each other and how the management looks after the organization.
We also came to know about their training activities and how the HR department
works to get optimum output.
The overall experience was good enough to understand the concepts through this
practical real life example of an organization.
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LEARNINGS
SOME THINGS I’VE LEARNT FROM THIS SUBJECT AND IT’S USEFUL
IN MY LIFE:
We should have a vision in our life.
We should work with proper planning.
We should execute our planning in a proper way.
We should analyze situations and then make decisions.
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REFERENCES
http://www.agakhanschools.org/pakistan/aksgdn/
http://www.agakhanschools.org/pakistan/sms/info_contact.asp
Sir notes and class lecture
http://www.mba-tutorials.com/strategy/85-cpm-competitive-profile-
matrix.html
https://www.strategicmanagementinsight.com/tools/ife-efe-
matrix.html
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