Paul Emmerson emall English Includes phrase bank of useful expressions FA MACMILLANContents | To the student 4 To the teacher 6 Introduction 1 Formal or informal? 8 2 Missing words and ablareviations 10 | 3 Key phrases 12 Basics 4 Opening and closing “4 | 5 Giving news 16 6 Information, action, help 18 ! 7 Internal messages 20 8 Attachments na 9 Arranging a meeting 4 10 Invitations and directions 26 11 Negotiating a project 28 12 Checking underscanding 30 Language focus 13 Verb forms 32 14 Comparisons 34 15 Sentence structure 36 16 Common mistakes 38 17 Punctuation and spelling 9 Commercial 18 A customer-supplier sequence 42 19 Inquiries and orders 4 20 Discussing and agreeing terms 46 21 Asking for payment 8 22. Describing business trends 50 13 Cause, effect, contrast 52 Problems 24 Complaints 54 15 Apologies 56 Reports 26 Report structure and key phrases 58 27 Linking words and relative clauses 60 Direct/Indirect 28 Being direct and brief 8 29 Being indirect and polite 64 Personal 30 Being friendly 66 31 Advice and suggestions 68 32 Job application 70 Phrase bank B Answer key 85If To the student Who is this book for? Learners of English at intermediate or upperintermediate level who want co write better emails Learners studying on their own, or with a teacher. Why was this book written? ty many English courses writing gets a low priority. Sometimes you do have a chance to practise some writing, but without a focus on emails. That is surprising, because emails are probably the most common type of written communication. Email English will give you the help you need to write effective emails, Perhaps you think that it is not worth spending time on emails. They are informal, written quickly, and no-one minds if you make mistakes. Well, that is true for some emails, for example emails between. close friends. But what about an email to someone where you want to make a good impression? Or what about an email where you want to be a bit more careful or more diplomatic than usual? Oc what about an email in a professional context? It takes awareness and practice to write in a style that fits the context, and Email English has many exercises to help you do this. How is the book organised? Enail English consists of thirty-two units of language practice and a phrase bank. The language practice covers a wide range of topics and includes a great variety of exercise types, such as practice of key phrases, awareness activities about different styles of writing and practice of general language structures. The phrase bank has useful expressions divided into sections. Ac che end of the book is an answer key. How should I use this book? Look at the contents page and you will see that there are various sections in the book. Start with the “Ineroduction’ units ~ you will get an idea of how email writing style is Uifferent from the style of a let Then complete the ‘Basics’ section. You will practice and learn common phrases for most typical short emails. After that you can work through the book in sequence, or you might prefer to do the units in another order, for example according to what type of emails you most frequently wrice. Use the phrase bank as a reference when you write your own emails. The phrases in each section are presented in the most likely order that you will need them, so you get help with the structure of the email as well as the language. By the time you finish Email English you will be much more confident at writing emails. Your emails will be right for the context: friendly and informal, or simple and direct, or polite and indirect, epending on what is best for the situation, And in general you will be able co express yourself more clearly, you will create a good image, and your writing will be easier to understand. Other people will want co know you better, as a friend or colleague or business partner. 4 yo the student