Lyle Parry

Whitby, Ontario

lyleparry@yahoo.ca Microsoft Windows Administrator 905-447-7171

Professional Summary
 Microsoft Certified professional with over Sixteen years’ experience working as a Windows Administrator/Technical
Analyst designing, developing, documenting, implementing, supporting, and managing Information Technology
solutions for large and small corporations in the financial, travel, health and communications industry.
 Most Recently I completed my second 15 month contract with the Bank of Montreal File and Print team who had
rehired me after completing a six month contract with them a few years earlier. As part of my contract I was hired
to upgrade BMO’s Canadian branch locations from Windows 2003 Clustered HP servers to Windows 2008 R2
clustered servers running on Dell Hardware. This included installing and configuring Dell MD3400 serial attached
SCSI storage devices in each branch location.

Technical skills
 Design, Installation and support of Windows 2003, 2008, 2012R2 Active directory and Clustering.
 Exchange Server 2013, 2010, 2007, 2003, upgrades, Administration and support.
 VMware ESXI 5 to 6 and Hyper V 2008 2012 R2 Oracle Virtual Box installation, management and
Administration.
 Group policy design and configuration.
 Hardware and OS builds on Dell, HP Servers and blades including racking, cabling, and network runs in
data centers.
 Configuration and support of HP MSA and Dell Power VaultM3 serial attached SCSI storage.
 Installation and support of Windows 7, 8 and 10 operating systems and workstations.
 Support, Administration and, installation of Microsoft approved Network Printers in a clustered
environment as well as utilizing Microsoft print migrator 3.1
 Hardware and OS builds on Dell, HP Servers and blades including racking, cabling, and network runs.
 Lights out install and Administration for both HP and Dell Servers utilizing Insight Manager, & ISO images.
 Backup and disaster recovery planning via Arcserve, Backup Exec, True Acronis, Symantec Ghost, Microsoft
NT backup, Altiris, and Macrium Reflect, Replay Core, Zenith.
 Administration and support for Symantec Antivirus in an Enterprise Environment and World Secure Mail
(Anti Spam device).
 Sonicwall VPN Firewall Administration.
 Installation and configuration of Double Take 6.0
 Administration and troubleshooting Wyse workstation devices.
 Script Logic (Group Policy, Profiles, Drive Mappings).
 Managing Microsoft Systems Management Server 2003.
 Design, Installation, administration of DHCP, and DNS, in a clustered environment.
 VPN and ISDN configuration troubleshooting and support.
 Microsoft Office Professional Suites.
 Remote access tools such as, Microsoft Remote Desktop, Microsoft VPN, Terminal Services, GoTo
Meeting, PC Anywhere, Logmein, and VNC.
 Verisign SSL installs and archive encryption keys. Exchange cert install
 Quota Administration for File Shares and Microsoft Exchange using Microsoft tools as well as third party
applications
 Citrix XenServer 5.8 Administration support.
 FIDSMON application support, this is an in house application used by the GTAA to run flight information
displays, and Baggage Information Displays for customers.
 Career History & Selected Achievements

Bank of Montreal Contract

Systems Analyst July 2014–Present
 Migrated over 40 branch locations throughout Canada from a Windows 2003 Cluster running on HP hardware to
Dell hardware running Windows 2008 R2 Clustering. This included performing the following tasks at each branch
location
-Installing and configuring the Dell Power Vault MD3400 Storage Array.
-Building out the Windows 2008 Cluster on two Dell PowerEdge R620 Servers.
-Installing and configuring proprietary applications.
-Installing and configuring HP and Lexmark printers into the newly created cluster.
-Migrating data from the old cluster into the new using Robocopy.
-Performing final cutovers to the new hardware at each branch location.
 Provided support and back fill for the senior BMO OPS file and print team.
 Migration of print spoolers and queues to new hardware in a clustered environment.
 Migrated users home data from Windows 2003 file servers to Windows 2008 R2 and updated profile paths and
security groups as needed.
 Provided 3rd level support on File and print incidents through Remedy.
 Monitored hardware alerts for failed or failing Server hardware and Performed trouble shooting steps in order to
rectify the issue.
 Performed daily audits on Tivoli data backups.
 Monitored and resolved disk space shortages
 Performed audits on security groups as per management
 Performed audit of Windows vulnerabilities and researched Microsoft and 3 rd party patches or workarounds to
eliminate vulnerabilities.

Systems Administrator
Technical Action Group Inc. Jan 2013-July 2014
 Technical Action Group provides outsourced IT support throughout the GTAA
 Responsible for providing 3rd level support, availability, troubleshooting, installations, upgrades, patching and
monitoring to multiple clients throughout Canada in a primarily Windows based infrastructure which included: MS
Windows Server 2003, 2008, 2012, Exchange 2003 to 2013, Citrix Xen Server 5.8, VMware and VSphere.
 Designated account manager for multiple clients which entails providing updates on technical cases, projects and
resolution to outages either through phone or email.
 Installation and upgrade of Quick Books and Simply accounting at multiple client locations.
 Configuration, support and trouble shooting of Firewalls, wireless routers, and VPN.
 Delegate service tickets amongst the Wintel team according to skill set and availability.

Systems Admin/Team Lead Contract

CompuCom Systems Inc. Oct2011-Sept 2012
 CompuCom is a provider of IT Managed Services
 Responsible for Server administration, availability, monitoring, system upgrades, backups, performance
and capacity planning (Windows Server 2003/2008, VMware).
 Correspond with senior staff and clients on projects, Server builds and support issues.
 Prepare and create monthly detailed reports on storage capacity, Server health, and performance.
 Attend weekly change management meetings and present or approve technical changes.
 Schedule staff in order to support clients on a 24/7 schedule and delegate projects and support tasks.
 Scheduled and held weekly Wintel meetings with the technical team to discuss projects, tasks, or difficult
incidents.
 Bank of Montreal Contract
Systems Analyst April 2011 –Oct 2011
 Backup audit on Windows 2003 and 2008 Servers by utilizing Tivoli, Replistor, and EMC Networker log files.
 Identified documented incomplete, failed, slow or missing backups and escalated critical error to upper
management.
 Identified and documented all Windows Servers for non-compliant installed applications.

 Strategic Claims Network

IT Operations Manager/Windows Administrator Oct 2008 – April 2011
 Strategic Claims provides Insurance Claims management
 Accountable for the planning, evaluation, and implementation of all Microsoft Operating Systems, Server hardware
and 3rd party applications in order to meet the companies operational needs.
 Implemented disaster recovery plans which included implementing Microsoft Windows Clustering,
Windows NT backups, sourcing, purchasing and maintaining an inventory of spare server parts for all Windows
Servers.
 Implemented, documented, supported and Configured DHCP and DNS on Windows 2003 Server’s.
 Implemented and administered Windows Active Directory
 Implemented, supported and administered Exchange Server 2003.
 Selected, implemented, and administered Panda Antivirus on all windows devices.
 Reviewed, and created company procedures and applications to ensure staff and resources were being
properly utilized in order to meet the company’s set standards.
 Scheduled staff in order to support clients on a 24/7 schedule.
 On call 24/7 as an escalation point for Wintel team.
 Scheduled and held weekly meetings with staff to discuss any problem claims or application issues.
 Update and train staff on procedure changes as well as application upgrades or modifications that would
directly affect their daily jobs.
 Created monthly employee work schedule’s to compliment skill sets with work flow, and adjusted the
schedule accordingly.
 Assessed the need for additional resources, and Interviewed, hired and trained new employees as required.
 Developed and provided detailed progress reports that were sent to our clients on a daily or weekly
schedule.
 Corresponded and liaised with clients at a senior level to ensure set time lines and services were being
met.
 Researched, developed and presented IT solutions to existing clients in order to improve work flow and
communications between companies.
 Collected and validated feedback from clients on existing or proposed IT solutions, and adjusted
procedures or IT solutions accordingly in order to accommodate the client’s needs.
 Presented IT solutions to potential customers in sales meetings as required by the sales team.
 Provided after hours support to staff members as well as monitoring and resolving service outages relating
to the companies critical IT solutions.

Senior Windows Administrator, contracted to April 2004 to September 2008

Greater Toronto Airport Authority (GTAA)
 Part of a unique IT team that developed and supported technologies to be used in the new terminal at Pearson
International airport. This unique team worked within an IT budget in excess of one million dollars.
 Participated in a rotating support team that provided 7/24 hour support to GTAA staff, as well as the Airport
Operations Control Center.
 Created and implemented a high level disaster recovery plans including complete documentation and testing.
 Specked HP and Dell Server hardware for projects and once delivered built racked tested and installed new HP and
dell hardware.
 Administered and supported Microsoft Exchange 2003 in a clustered environment.
 Managed over 1500 mail boxes on Microsoft Exchange server 2003, including setting and monitoring mailbox
messaging thresholds.
 Designed installed and Managed Windows 2003 clustered file and print Servers that were utilized by the staff at
Pearson airport.
 Provided support to second level help desk on clustered file and print Servers as well as HP printers.
 Designed, documented, tested, and purchased hardware, and operating systems, in order to migrate from
Windows 2000 print Servers to Windows 2003 clustered print Servers.
 Utilized Microsoft’s print migrator 3.1 to backup and migrate over 100 HP printers.
 Provided third level support to first and second level service desk staff in order to resolve escalated IT cases
through Heat ticketing.
 Maintained Security permissions on file shares as well as monitoring quotas for both Exchange mailboxes, and file
and print servers.
 Created user accounts, computer accounts, and resources in active directory when new staff or departments were
added to the organization.
 Created and Implemented user policies for data retention and storage locations.
 Planned, documented, tested, purchased hardware, Windows licensing, in order to migrate from Windows 2000
clustered DNS and DHCP Servers to Windows 2003 clustered DNS, and DHCP Servers utilizing the Netsh commands.
 Designed, Configured, and managed Enterprise Symantec Antivirus for 120 Servers and 3000 workstations
throughout Pearson Airport.
 Maintained licensing count for all Windows servers and 3 rd party software including Symantec Antivirus.
 Created and maintained Windows systems on VMware for projects and disaster recovery testing.
 Researched and provided detailed plans for growth, redundancy and performance of many production Windows
Servers by utilizing windows system tools as well as third party applications.
 Developed documentation and trained the help desk staff in order for them to provide first level support to 1500
thin clients that were used throughout the airport for baggage and flight information displays.
 Managed a team of 12 staff members to physically install and connect 1500 XP thin clients throughout Pearson
International airport.
 Created and managed logon scripts utilizing script logic.
 Tested, remotely supported and deployed Windows XP images to over 1500 Workstations that were used
throughout the airport for baggage and flight information displays.
 Tested and deployed Microsoft updates to over 3,000 workstations and 120 Servers throughout the Airport.
 Utilized Altiris, Solutions to deploy windows applications, Remote control, and inventory terminals throughout the
GTAA.
 Researched tested and implemented a system upgrade on all Altiris Servers to the latest software release.
 Installed and provided 3rd level support on LED boards that provided passengers information on flight and airline
locations within Pearson International Airport.
 Supported developed expanded and documented the hardware and software on 10 Servers running Baker Systems
which, is the communications hub for the Airport Operations Control Center at Pearson Airport.
 Reviewed and advised upper management for the need to create a more robust communications system, and
developed and implemented greater redundancy in the application as well as the hardware at times utilizing
multiple hardware, and software vendors.
 Installed supported and documented the Restricted Area Identification Cards (RAIC) running on Windows Server
2003.

IT Administrator September 2003 to March 2004

Cygnal Technologies
 Cygnal Technologies provided network Services
 Administer and supported 20 Windows Servers and Mail Servers including patching and backups
 Provided third level support for 600 employees across Canada including AD and exchange account creations.
 Researched, implemented and planed new projects.
 Network Administrator January 2001 to September 2003
Global Travel Computer Services
 Global Travel provided Computer Services to the Travel industry
 Administer, supported, managed security, backups, and licensing for over 18 Windows Servers including, Citrix
Terminal Servers, SQL 2000, Exchange 5.5, DHCP, DNS, IIS 4.0, 5.0, 2000 Pro, Windows XP, and 2000 Server.
 Supported and administered over 100 users onsite and remotely 24/7 including VPN connections
 Responsible for ordering and building all Compaq and Dell Servers for new and ongoing Company projects.
 Supported and maintained Checkpoint Firewall and World Secure Server. .
 Supported and configured switches as well as performing network patching.

Technical Analyst April 2000 – December 2000

Thomas Cook Canada Inc. Financial
 Part of a Windows Team that Administered and supported over 100 Windows 3.1, 3.51, NT 4.0 and, 2000 Servers
in Toronto and regional offices.
 3rd level support to the 2nd level support team NT Workstations, HP printers, and propriatory applications.
 Responsible for backup and disaster recovery on all NT Servers using Arcserve 6.61.
 Administration and support of Plumtree Portal Software suite.
 Provided remote support through ISDN to branch offices throughout North America.
 Provided technical support for proprietary applications used by Thomas Cook employees.
 Network patching and switch configuration.
 Configured, installed Windows NT, and documented Compaq Server builds for new projects or expansion.

LAN Administrator March 1998 – April2000

Thomas Cook Canada Inc. Travel
 Installation, licensing, backups Security and support of all Windows Servers including Exchange 5.5
 User support for Office applications remote access, laptop and workstation hardware support

DATES
Education and Professional Development
 MCSE, Durham College
 Windows Server 2012 R2 Administration
 MCTS 70-662 Configuring Microsoft Exchange Server 2010
 VMware vSphere 5 Administration
 Administering Windows 2008 R2
 Configuring Windows Server 2008 Active Directory
 Creating, Managing and Troubleshooting a Windows Server 2008 R2 Failover Cluster
 Managing Microsoft Systems Management Server 2003
 Introduction to Checkpoint Firewalls
 Windows 2003 and Active Directory
 Supporting Exchange Server 2003
 Windows Server 2003 Cluster Workshop
 VMware 4.0 Administration
Certifications
 Microsoft Certified Professional ID#1149063
 MCSE Certification windows NT Server, Enterprise, Network Essentials, Workstation
 Microsoft Windows 7