Carly Horsman

Cell: 563-213-4904 Email: Carlylynn43@gmail.com

Career Overview
I take great pride in my ability to communicate with others and being a team player. I have been building on
my customer service skills with every customer interaction, and I aim to continue to exercise this strength by
being outgoing and welcoming. I can identify situations where I must step up in leadership roles and can also
contribute my opinion when I am needed to be more of a supporting role.

Skills
 Customer service expert
 Number orientated
 Strong organizational skills and detail orientated
 Energetic work attitude
 Microsoft Word and Excel
 Digital imaging and Photoshop

Work Experience
Teller Service Representative May 2018 to Current
Dupaco Credit Union –Dubuque, IA

 Greet members upon walking in the branch.

 Process standard teller transactions for members while adhering to strict policies regarding privacy for
the members.
 Inform members of special offers and products that improve their experience and financial state.
 Keep a neat and well organized work space and help other departments stay organized and on track by
doing other odd end jobs.

Data Entry August 2017 to May 2018

Dubuque Manufacturing Co. –Dubuque, IA

 Used Excel to correct and input data and managed invoices when needed through the company’s
personal interface.
 Scanned charts and other documents so they were easier to find and were more organized onto the
computer rather than in a filing cabinet.
 Filed documents in the appropriate order and any odd end jobs to help the company run smoothly.

Customer Service Representative January 2015 to January 2018

Hy-Vee: Asbury Plaza –Dubuque, IA
  Processed merchandise returns and exchanges, kept the store organized by returning all merchandise
to its proper place and resolved all customer complaints.
 Performed store opening and closing duties, including counting cash drawers and checking all
equipment for proper functioning.

Sales Representative September 2016 to April 2017

Planet Fitness –Dubuque, IA

 Maintained up-to-date knowledge of gym policies regarding payment plans and gym regulations, also
resolved client conflicts to prevent loss of membership accounts.
 Kept the gym clean and organized for the members.

Child Care provider, and Front Desk/Wellness May 2014 to June 2016
YMCA/YWCA –Dubuque, IA

 Watched members’ children while they worked out, and cleaned/wiped down equipment when not in
use.
 Filled out and filed paper work, gave tours of the different rooms in the building, and made a lasting
impression and relationship with clients.

Sales Representative March 2013 to January 2015

Justice –Dubuque, IA

 Worked as a team member performing cashier duties, product assistance and cleaning.
 Expressed appreciation and invited customers to return to the store, and stayed current on store
policies regarding payments, returns and exchanges.

Educational Background
Loras College, Dubuque, IA. Graduation date: May 2019
Major: Business Administration Minor: Math and Analytics

Community/ Campus Involvement

Member of Dubuque Area Youth Leadership Council (DAYLC).
Dance Marathon volunteer/dancer.
Participated in the Optimist Club, Green Team and Special Olympics.
Took part in student government.
Yearbook representative and editor.
Student athlete during high school and in college.
Volunteer through church events.