Professional Documents
Culture Documents
Principles of Effective Communication
Principles of Effective Communication
Principles of Effective Communication
Communication
Communication is a two way process of
exchanging ideas and information.
Developmental Feedback:
It is given when a particular area of performance needs
to be improved e.g highlighting the areas of your
subordinates performance which needs improvement.
Types of feedback
Constructive feedback:
It is given so that to encourage the development of the
individual towards which it is directed.
Intrinsic feedback:
It is feedback from one’s own self e.g. a person engaged
in thinking and pondering over ideas, evaluating options
and assessing their outcomes.
Extrinsic feedback:
It is feedback which a person receives from others e.g.
customer’s response to a payment request.
Some other common types of feedback
include:
Negative feedback
Positive feedback
Immediate feedback
Delayed feedback
Effective Listening (M 399-403)
PBP 25, 33-35)
Generally a neglected skill. No formal training
at school or college level like speaking and
writing
Considered an important skill in the business
context in particular
Faults in listening
Poor listening habits
Studies agree – listening efficiency no better than 25
to 30 %
Prejudice against the speaker
External distractions (physical)
Thinking speed (speaking 80-160, thinking 400-800)
Pre-mature evaluation
Semantic stereotyping (we know what the speaker is
going to say)
Monotone of the speaker
Basic principles of effective
listening
Aim – look for key words, signals or ideas
Activity – take interest, think about questions
Empathetic listening
How receptivity of a message
can be enhanced? (P-5)
Under ordinary circumstances no surety of
communication received or otherwise
Receptivity of audience to be taken into account.
Can be enhanced:
Share common vision
Message related to needs
Message confirm our ideas, beliefs
Accessible and understandable
Source of the information
Message is challenging, information interesting