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Brand Audit MMS - Sem III / Marketing: Subject
Brand Audit MMS - Sem III / Marketing: Subject
Subject:-
Product and brand management
Submitted by:-
This brand audit report is for Louis Vuitton. The purpose of doing this is
to evaluate the brand equity of Louis Vuitton, both from the customers'
and firm's perspective. As the brand equity is based on brand knowledge,
(Keller, 2003) the brand audit is carried out through a survey designed to
measure two components of brand knowledge; namely brand awareness
and brand image. In conclusion, it was found that the consumer can
recall Louis Vuitton and they do recognize the brand. They also see Louis
Vuitton as a brand that represents quality, expensive and exclusive and is
unique when compared to other brands such as Gucci. This result will
hopefully be able to set the strategic direction for the Louis Vuitton
brand.
Introduction
Louis Vuitton was formed in 1854, its earliest inventions included the
idea of designing luggage that was flat and could easily stack in railway
carriages. 152 years later, Louis Vuitton is a well-known international
fashion label and its company, LVMH Moet Hennessy - Louis Vuitton,
believes it still stands for the highest quality products. With a wide range
of products comprising of leather goods, ready-to-wear, shoes, watches,
jewelry, textiles, writing instruments and accessories, Louis Vuitton have
branded themselves as traditional yet innovative to capture its target
market. Is what it believes in correct? This report will attempt to measure
the brand equity of Louis Vuitton, based on Keller's brand knowledge
model by conducting a brand audit.
Methodology
In conducting the brand inventory for Louis Vuitton, the brand's website
was closely examined. On the website the products were clearly listed,
with most of the associated brand elements being displayed on the
products. Secondly, an examination of a trade mark Louis Vuitton store
completed the gathering of brand elements. This information enables an
understanding of the brand from the firm's perspective, since it shows
the possible sources of brand knowledge available to the customer.
Louis Vuitton has a large range of bags under its brand, and so this
section will focus on the different lines available.
Women:
Monogram Canvas
Monogram Denim
Monogram Multicolore
Monogram Mini
Monogram Vernis
Monogram Vienna
Monogram Ambre
Damier Canvas
Suhali Leather
Epi Leather
Antigua
Cruise Collection
Fall-Winter 2005/06 Collection
Men:
Monogram Canvas
Damier Canvas
Damier Geant Canvas
Taiga
Utah
Nomade Leather
Epi Leather
Product Range:
Price Points:
The depth of awareness was seen as very high. When presented with the
picture of the LV bag every single participant in the survey recognized the
brand. Also with aided recall pertaining to luxury leather bags almost all
thought of LV. It has been shown that the LV products are selected with
much planning in people's minds, thus recall becomes a much more
important factor than recognition and the marketing mix designed in the
future should reflect this.
Advertising/Marketing:
Age Gender
17% 13%
18-24 40%
Male
70% 25-40 60%
Female
41-55
Income bracket (Monthly)
10%
13%
25,000 - 35,000
35,000 - 65,000
77%
65,000 - 100 ,000
Brand Awareness:
Brand Recall
14 13
12
12
10
8
6
Brand Recall
4 3
2
2
0
When posed with the aided recall question of brands associated with
expensive luxury leather bags, 13 respondent preferred Louis Vuitton
followed by 12 respondent saying Gucci, 2 and 3 respondents
respectively for Roberto Cavalli and Prada.
All respondents recognized the Louis Vuitton bag in the image presented
to them.
Pre-purchase planning
0
4
No planning
Some Planning
26 Most Planning
Consumption of the
product
15
12 12
10
Consumption of
5 3 3 the product
0
Louis Roberto Gucci Prada
Vuitton Cavalli
When faced with the consumption situation posed in Question 8, 12
people chosed LV and another set of 12 people chose Gucci as a bag that
they would take out for social gathering. 3 respondents for RC and 3
respondents respectively voted for Prada.
Brand Image:
Brand Association
3 1
Expensive & Quality
4 Exclusiveness
Fashionable
22 Used by Women
Brand Uniquness
0
0
Expensive & Quality
3
Exclusiveness
27 Fashionable
Used by women
The same factors were tested for uniqueness with respect to Louis
Vuitton. 27 respondent out of 30 said that the uniqueness factor of the
brand is its exclusiveness, the remaining 3 respondent said that its
fashionable.
21
respondent out of 30 said that the factors responsible for their purchase
is the Brand Image followed by family and friends and then advertising.
Therefore, we can say that it’s a Brand name that sells.
Motivation for Buying
9
Attention
18 3 Interest
Desire
When respondent were asked the motivation behind buying the Louis
Vuitton product most of them said that it is the desire to buy LV followed
by attention and interest.
Frequency of Purchase
3
7 12 months
20 6 months
2 months
Moreover, when respondent were asked that when is it that they would
purchase a LV, 20 said 12 months down the line, 6 said 7 months down
the line and 2 said within 3 months. This shows that one does not
purchase the LV brand very frequently, the reason being its price
(Expensive).
Conclusion
Louis Vuitton has high amounts of brand knowledge due to the strength
of favorable and unique associations in its brand awareness and image
components. Moreover, LV entered India early and therefore, enjoys the
first mover advantage. Thus it can be concluded that it is a very equitable
brand. Work needs to be done however to increase the awareness
among the masses also, because they are the customers of tomorrow.
Also, more assortment and variety of products should be brought in India
instead of restricting more towards bags.
A. 18 - 24
B. 25 - 40
C. 41 - 55
Q4. When you think of expensive luxury products (leather bags), which
brands come to mind first?
About: (Brand Recall)
A. LV
B. Roberto cavalla
C. Gucci
D. Prada
Q5. Please take a look at the picture below and answer the following
question:
About: (Brand Recall/Recognition)
Can you recognize which brand does the bag belong to?
A. Yes. It's _________________________.
B. No.
Q6. When purchasing a Louis Vuitton leather bag, how much planning
goes into it beforehand?
About: (Knowledge about the brand/ Recognition)
A. No planning
B. Some Planning
C. Most Planning
Q7. If you were attending a social gathering, what brand of luxury leather
bags would you bring along?
About: (Consumption situation)
A. LV
B. Roberto cavalla
C. Gucci
D. Prada
A. Expensive
B. Quality
C. Exclusiveness
D. Fashionable
E. Used by women
Q9. How unique are Louis Vuitton bags in terms of the following product
characteristics?
About: (Brand Uniqueness)
A. Expensive
B. Quality
C. Exclusiveness
D. Fashionable
E. Used by women
Q10. Which are the following factors that influence you in buying Louis
Vuitton?
About: (What influences you in buying LV)
A. Advertising
B. Brand Image
C. Family and Friends
A. Attention
B. Interest
C. Desire
Q12. Indicate likeliness towards buying the Louis Vuitton brand in the
future?
About: (Frequency of purchase)
A. 12 months
B. 6 months
C. 2 months
References