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    Miranda Abrashi has over 6 years of experience in customer service roles, including as a program support staff member and recreational outfitter. She has a Bachelor's degree in Communication and Business Administration from Western Washington University, where she currently works as an instructor assistant. Miranda is passionate about helping students and representing her department through roles such as a Communication department ambassador.

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    Miranda Abrashi has over 6 years of experience in customer service roles, including as a program support staff member and recreational outfitter. She has a Bachelor's degree in Communication and Business Administration from Western Washington University, where she currently works as an instructor assistant. Miranda is passionate about helping students and representing her department through roles such as a Communication department ambassador.

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    Resume Print

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    Miranda Abrashi has over 6 years of experience in customer service roles, including as a program support staff member and recreational outfitter. She has a Bachelor's degree in Communication and Business Administration from Western Washington University, where she currently works as an instructor assistant. Miranda is passionate about helping students and representing her department through roles such as a Communication department ambassador.

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    of 1

    MIRANDA ABRASHI

    mirandabrashi@gmail.com | 425-877-3157 | linkedin.com/mirandaabrashi

    WORK EXPERIENCE
    PROFILE PROGRAM SUPPORT STAFF | June 2018-Present |
    Facing the Future | Western Washington University - Bellingham, WA
    Communication and business • Managed all aspects of a non-profit business via fulfilling online orders and purchase orders, updat-
    student with over six years experi- ing storefront/website for sales and product spotlights
    ence in customer service. A strong • Corresponded and logged/organized all communication with customers and supervisors
    public speaker who works well • Promoted Facing the Future through a professional and respectful demeanor in all capacities
    in teams and is motivated when • Researched sustainability concepts and wrote biogs for Facing the Future’s website.
    working independently. Dynamic • Created content for and managed organization’s social media presence to promote our program’s
    problem solver who is passionate mission, values, and materials
    about the success of my team and • Created monthly sales reports, analyzed sales trends, and managed customer information in multi-
    organization. ple programs
    EDUCATION RECREATIONAL OUTFITTER | May 2017-Present |
    Bachelor of Arts R.E.I - Bellingham, WA
    • Demonstrated product knowledge, by fully outfitting customers while maintaining a clean, orga-
    Communication and
    nized, and visually appealing environment
    Business Administration • Promoted and discussed REI memberships to customers to support co-op values
    Western Washington University
    2015-2019 ORIENTATION STUDENT ADVISOR | April 2016-August 2017 |
    3.65 GPA Western Washington University - Bellingham, WA
    • Presented information to incoming students at Transitions and Summerstart for the office of New
    SKILLS AND
    • Student Services and Family Outreach
    EXPERTISE • Represented Western in an appropriate manner during summer programs both on and off the
    Microsoft Suite clock
    Microsoft Outlook • Navigated conversations with students and family members about the college experience at West-
    Adobe Suite ern, shared personal experiences while ensuring to maintain a professional image
    SalesForce
    Shopify LEADERSHIP EXPERIENCE
    Web design INSTRUCTOR ASSISTANT | March 2017-Present |
    Non-profit experience Western Washington University - Bellingham, WA
    Works well with a team • Lead a group of Communication 101 students in class three days a week, held office hours, and met
    Motivated independent worker with students when necessary outside of class time
    Content creator • Created lesson plans, facilitated classes, graded papers, and created individualized student schedules
    Social media management each quarter
    Impeccable attention to detail COMMUNICATION DEPARTMENT AMBASSADOR | June 2018-Present |
    Punctual Western Washington University - Bellingham, WA
    Innovative problem solver • Represented the Communication department, and gave official department presentations
    Non-Profit blog writing • Attended events at Western and Whatcom Community College to represent the department and
    Strong public speaker discuss the Communication major to prospective students
    Experience employee training and • Held office hours and workshops for current and prospective Communication students
    new hire on-boarding QUICKSTART MENTOR | July 2018 |
    Futures Northwest - Bellingham, WA
    • Mentored high school juniors during a three-day program focused on helping underrepresented
    students apply for and succeed in higher education
    References available upon request
    • Answered student questions, shared personal experience, and helped students navigate college
    applications and essay topics

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