BUSINESS PROCESS MAPPING :

A BRIEF INTRODUCTION

by Yulian Anindito, S.T.

yulian.aw@gmf-aeroasia.co.id (office email)
yulian_tiugm@yahoo.co.id (personal email)
Yulian Anindito Widiatmoko (linkedin)
What is Business Process Mapping?
“Activities involved in defining what a business entity does, who is
responsible, to what standard a business process should be completed,
and how the success of a business process can be determined”

(Wikipedia)

Basically, its a simple task.

Business Process Mapping | Yulian Anindito, S.T

Why?
• Clear the roles : “who is doing this activity?”
• Performance measurement
• Process Improvement
• Compliance
• IT/ERP Development

Business Process Mapping | Yulian Anindito, S.T

Elemen Business Process

Receive Pack Distribute

Packing
Inspector Driver
Officer

15 minutes per-pack

Check Determine
Perform
volume & appropriate Tag label
packing
weight box

Business Process Mapping | Yulian Anindito, S.T

Role: ARCI Concept
Role Description
A Accountable The individual who is ultimately responsible.
Includes Yes/No authority and veto power. Only
one individual can be assigned to an activity.
R Responsible The individual(s) who actually completes the
task. Responsibility for action implementation
can be shared.
C Consult The individual(s) to be consulted prior to a final
decision or action. Two way communication.
I Inform The individual(s) who needs to be informed after
a decision or action is taken. One way
communication.

Business Process Mapping | Yulian Anindito, S.T

ARCI Matrix

Product Product Product

Planning Development Release

• A : Project Mgr • A : Developer • A : Project Mgr

• R : Developer • R : Program Mgr • R : Release Mgr
• C : Program Mgr • I : Release Mgr, • I : Developer,
• I : Release Mgr Project Mgr Program Mgr

Business Process Mapping | Yulian Anindito, S.T

Source
• Performer (unit or personal)
• Unit related
• Procedures
• Other Business Process Map

Sometimes, different source give

different information about the same
process. That is, now we know there is
a problem.

Business Process Mapping | Yulian Anindito, S.T

Tools
• Pen, Paper, Marker and Whiteboard (sometimes it’s best
to simply draw it)
• Microsoft Outlook
• QPR
• ARIS

Business Process Mapping | Yulian Anindito, S.T

Steps
• Get the “helicopter view”: understand the process, input
and output
• Determine how detail the map will be
• Identify all activity and how they are connected to each
other
• Determine ARCI of each activity
• Determine service level and other information needed.

Here’s a small tip: don’t take too long to think at the beginning, just
start to draw it

Business Process Mapping | Yulian Anindito, S.T

Some examples
Some examples
Some examples
THANK YOU