AGL Energy Plan

Standard Retail Contract Fee Schedule

Other fees and charges relating to your meter or supply address may apply under this Standard Retail Contract. See the AGL Standard
Retail Contract terms and conditions and this Fee Schedule for when these and other fees apply. We will advise you of the amount of
any “Pass Through” or unlisted fees at the time you make a relevant request. For example, when we arrange on your behalf for a
service to be performed by the Distributor (who is responsible for the electricity poles, wires and pipes in your area) or Meter Service
Provider (who is responsible for the meter).

1. Queensland. Electricity 2. Queensland. Gas

Fee Type GST excl. GST incl.^ Fee Type GST excl. GST incl.^
Dishonoured payment fee Payment processing fee
0.45%
(cheque) $6.50* n/a (% of payment made)
(direct debit) $2.30* n/a
Dishonoured payment fee
Reconnection Fee – on site1 Pass Through Pass Through (cheque) $6.50* n/a
Reconnection Fee – remote $9.98 $10.98 (direct debit) $2.30* n/a
Disconnection Fee – on site1 Pass Through Pass Through Over the counter payment fee for
Disconnection Fee – remote $9.98 $10.98 payments in person with Post Billpay®
at a Post Office+ $1.82 $2.00
Special meter read fee1 Pass Through
~
Paper bill fee - for each bill sent by post $1.59 $1.75
Effective 1 December 2017. Fees are subject to change. Late payment fee $12.73* n/a
^The GST inclusive price assumes a GST rate of 10%. If this rate of GST changes, the
GST inclusive price outlined above will be adjusted to reflect that change. Reconnection fee1 Pass Through
*Amount is not subject to GST. Disconnection fee1 Pass Through
1
These fees are charged by your distributor or meter service provider and passed through to
you by AGL. Depending on the meter type at your property, your meter service provider may Special meter read fee1 Pass Through
be able to perform this service remotely or may need to send an operator to your property to
perform this service in person.
Effective 1 July 2017. Fees are subject to change.
^The GST inclusive price assumes a GST rate of 10%. If this rate of GST changes, the GST
inclusive price outlined above will be adjusted to reflect that change.
*Amount is not subject to GST.
+We may charge this fee if you pay your bill in person at an Australia Post outlet.
~We may charge this fee for each paper bill we issue to you. To receive your bills by
email instead of post, you can sign up for eBilling via AGL Energy Online or by calling
131 245 for residential customers and 133 835 for business customers.
These fees are charged by your Distributor and passed through to you by AGL.
1

AGL Retail Energy Limited ABN 21 074 839 464

AGL Sales Pty Limited ABN 88 090 538 337
AGL Sales (Queensland) Pty Limited ABN 85 121 177 740
AGL South Australia Pty Limited ABN 49 091 105 092

AGLPB18476 (0418) AGL0446