Toyotas 8 Steps To Problem Solving 131017165552 Phpapp01 PDF

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The leaders in visual safety

Presents

Toyota’s 8 Steps To
Practical Problem Solving
Creative Safety Supply • www.creativesafetysupply.com • 866-777-1360
No Gimmicks
Proven method over time developed by one of the
most successful companies of our time.
No frills
Simple
Lean Rooted
Kaizen Boosting

www.creativesafetysupply.com • 866-777-1360
Mind Over Matter
Facts
Data
Experience
Common Sense
Are all used to form Logical & Rational Solutions
to your organization's problems and objectives.

www.creativesafetysupply.com • 866-777-1360
What’s The Problem?
First things First...
Define what your organization considers a problem:
Any deviation from the standard
Gap between the actual condition and the desired condition
Any unfilled customer need

www.creativesafetysupply.com • 866-777-1360
STEP 1 Clarify The Problem
問題を明確にする

Decide why it is a problem


Determine the benefits to solving the problem
Consider how it fits into the business as a whole
and the effects it will have on current goals

Go SEE the problem first hand!


(Also referred to as the GEMBA Walk - see our
Gemba Walk 101 on Slideshare.net)

www.creativesafetysupply.com • 866-777-1360
STEP 2 Break Down the Problem
問題をブレイクダウンする

Time to get detailed and specific


Break down big problem into small problems
Go SEE each small problem up close!
Study & Analyze inputs & outputs of the process
Prioritize efforts based on results

www.creativesafetysupply.com • 866-777-1360
STEP 3 Set the Target
達成目標を決める

Time for Commitment


Focus turns to what is needed to complete project
How long will it take?
Set target dates that challenge staff,
but don't hinder other improvement efforts

www.creativesafetysupply.com • 866-777-1360
STEP 4 Analyze the Root Cause
真因を考え抜

Identify the factors that cause the problem


Generally more than one
Consider and address any and all potential root causes
Go and SEE root causes in person!

www.creativesafetysupply.com • 866-777-1360
STEP 5 Develop Countermeasures
対策を立てる

Teams develop countermeasures to remove


root causes

Develop as many as possible that directly


address root causes

Narrow down to most practical and


effective based off your target

www.creativesafetysupply.com • 866-777-1360
STEP 6 Implement Countermeasures
対策をやりぬ

See countermeasures through with clear detailed plan in a


timely manner

Open communication is vital during implementation

Seek ideas and feedback to see what is and isn't working

Focus on one countermeasure at a time to effectively


monitor them

www.creativesafetysupply.com • 866-777-1360
STEP 6 Implement Countermeasures (cont.)
対策をやりぬ

“Anyone who has never made a mistake


has never tried anything new.”
--Albert Einstein

Mistakes happen, it's ok!


Continue to work through the process
Persistence is key

www.creativesafetysupply.com • 866-777-1360
STEP 7 Monitor Results and Process
結果とプロセスを評価する

Some countermeasures require more than one


attempt to get right
They may need modification and adjusting
Determine if intended outcome was result of
countermeasure or a fluke
Always room for improvement in the process if you
have the tools in place to recognize them

www.creativesafetysupply.com • 866-777-1360
STEP 8 Standardize and Share Success
成果を定着させる

Set new processes as the new standard


Share results with organization
Reflect on what you've learned
Address ALL unresolved issues

www.creativesafetysupply.com • 866-777-1360
Incorporating the PDCA Deming Cycle
The Eight steps work hand in hand with PDCA
Steps 1 – 5: Planning what you're going to do
Step 6: Doing what you've planned
Step 7: Checking the results
Step 8: Act on your results to set new standard

www.creativesafetysupply.com • 866-777-1360
On to the Next One

Continuous improvement never stops


Move on to the next problem seamlessly
Continue to work towards perfection

www.creativesafetysupply.com • 866-777-1360
The leaders in visual safety

We’ve got you covered.


Creative Safety Supply works with companies both
large and small to help them with their
Arc Flash Labeling, Software and Signage needs.

We also carry a host of PDCA, Lean, 5S, 6S Kaizen,


Kanban and Continuous Improvement products.
The leaders in visual safety

call us toll-free:

1-866-777-1360
or visit us online at:
www.creativesafetysupply.com

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