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CL 4.2 - Interested Parties and Internal & External Issue Tracker
CL 4.2 - Interested Parties and Internal & External Issue Tracker
Company Confidential
Notice of Distribution
Notice of Confidentiality
Disclaimer
rnal and External Issue
Tracker
Company Confidential
OSB India
Old Madras Private
Road, BangaloreLimited
- 560 016
This document is available to OSB India management and One Savings Bank (OSB) PLC
management. Any request to update this document must be authorized by CISO.
This document contains proprietary and confidential information of OSB India. The
recipient agrees to maintain this information in confidence and not reproduce or otherwise
disclose this information to any person outside of the group directly responsible for the
evaluation
OSB Indiaofreleases
its contents.
and maintains controlled documents in soft copy only. User is
responsible to ensure usage of latest version of the document.
Document Summary:
Author CISO
Reviewed by ISF
Current Version 1.0
Date of Current Version 30-Jan-2019
Date of Original Version
30-Jan-2019
Document Type Tracker
Document Number OSBI-ISM-TMP-IIEI-19-001
Document Status Approved
Document Circulation OSB India, OneSavings Bank PLC Management
Owner CISO
Approved by Name Irfan Khan
Designation ISF Chairman
Revision History
tial
Type Interested parties Existing Needs and Expectations
Internal Top Management Establishment, implementation, maintenance
and continual improvement of Integrated
Management System in the organization
Business continuity
Management Accountability
Regulatory Compliance
Availability of HR information
Resource availability
Leadership commitment
Availability of suppliers
Availability of resources
Community Support
OSBI compliance is in accordance with the Policies in line with business needs
legal and regulatory requirements set out by
the government and other relevant bodies
Offer letter
Training HR operations
Awareness Training,
Guidelines
Lack of enforcement of supply chain requirements in
the supplier contract
Agreements Supplier Contract Breach
8 10/24/2018
9 11/13/2018
10 8/15/2018
11 8/20/2018
12 9/6/2018
13 11/23/2018
14 12/12/2018
15 8/9/2018
16 8/21/2018
17 8/21/2018
18 9/19/2018
19 10/18/2018
20 11/26/2018
21 12/11/2018
22 12/14/2018
23 11/14/2018
24 1/11/2019
25 10/23/2018
26 4/5/2018
27 10/9/2018
28 10/11/2018
29 10/31/2018
30 11/30/2018
31 12/5/2018
32 12/13/2018
33 12/18/2018
34 1/15/2019
35 1/16/2019
36 1/18/2019
37 9/11/2018
38 11/8/2018
39 11/26/2018
40 12/5/2018
41 12/5/2018
42 12/19/2018
43 12/21/2018
44 12/28/2018
45 12/28/2018
46 1/17/2019
47 6/8/2018
48 11/8/2018
49 12/7/2018
50 12/14/2018
51 1/3/2019
Internal Issues
30 Devices in provisioning status in Secureworks (events are not correlated for) .
All security Incident's must be updated with valid RCA, Investigation progress and justification.
Tickets must be closed with in the SLA however there is a delay due large volume of incidents where all
security systems being integrated with Secure works and however tuning is required.
ISA outsource letter file not set up to send to Imprimus - resulting in 268 ISA letters not being sent
Citrix upgrade problems - staff unable to access system due to certificate error
Broker Portal not available on Thursday 27th December 2018
Call drop due to IPFX issues
Repeated Issues with Incorrect Uploads to Mailing House
Unable to withdraw funds from our Bank of England account
Duplicate Posting on Bastion
Data Quality issue with duplicate Bastion products
Overnight Standing order batch has been posted in place of the 9 PM posting.
287 payments requested on 1st Jan 2019 (public holiday) was processed only on 3rd Jan 2019