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  • Tips For Interviewing

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    Sergio Sotelo
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    The document provides tips for conducting interviews, emphasizing the importance of preparation such as researching the participant and topic, having an interview protocol and overarching question. It also stresses the need for improvisation during the interview to build rapport with the participant, follow interesting threads, and ask unscripted follow-up questions. Proper note-taking and practicing interview skills are also recommended.

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    Undersatndig user needs - presentation by Kentaro Toyama

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    The document provides tips for conducting interviews, emphasizing the importance of preparation such as researching the participant and topic, having an interview protocol and overarching question. It also stresses the need for improvisation during the interview to build rapport with the participant, follow interesting threads, and ask unscripted follow-up questions. Proper note-taking and practicing interview skills are also recommended.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    4 views7 pages

    Tips For Interviewing

    Uploaded by

    Sergio Sotelo
    The document provides tips for conducting interviews, emphasizing the importance of preparation such as researching the participant and topic, having an interview protocol and overarching question. It also stresses the need for improvisation during the interview to build rapport with the participant, follow interesting threads, and ask unscripted follow-up questions. Proper note-taking and practicing interview skills are also recommended.

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    © All Rights Reserved
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    of 7

    Top Bar Reserved for U-M Branding and Course Information

    Tips for Interviewing!

    Kentaro Toyama!
    Top Bar Reserved for U-M Branding and Course Information

    Interviewing as
    Science and Art!
    Preparation !
    •  Interview participant background!
    •  Topic background! Try to
    •  Interview protocol! memorize
    •  Overarching question!
    Improvisation!
    •  Rapport with interview participant!
    •  Attention to the unexpected! Focus for
    •  Unscripted questions! this video
    •  Focus on overarching question!
    Top Bar Reserved for U-M Branding and Course Information

    Rapport with Interview Participant!


    Make them feel comfortable.!
    •  Do not jump right in.!
    •  Start with small talk.! Finding something in common!
    •  Try ----------------------------! Complimenting !
    !
    Discussing the weather!
    Adopt a learning mindset.!
    •  They are the expert. !
    •  Observe!
    •  Adapt!
    •  Listen!
    •  Listen!
    •  Listen!!!!
    Top Bar Reserved for U-M Branding and Course Information

    Follow Interesting Threads!

    Advanced preparation pays off. !


    •  Let go, but keep overarching question in mind.!
    •  Use protocol as back-up.!
    Ask follow-up questions until satisfied.!
    Listen for unexpected but relevant things.!
    •  Improvise unscripted follow-up questions. !
    !

    Be curious!!
    Top Bar Reserved for U-M Branding and Course Information

    Note-Taking!
    Try using paper and pen/pencil.!
    •  Devices can create a mental barrier.!
    •  Print out interview protocol with blank space under core questions. !
    !

    Write down…!
    •  Key points, in short phrases!
    •  Things that audio recording would not capture: impressions, facial
    expressions, physical context…!
    •  Follow-up questions!
    •  Etc.!
    Important, even if audio recording.!
    !

    No “right” way to take notes. Develop your own style.!


    Top Bar Reserved for U-M Branding and Course Information

    How do you get to Carnegie Hall?!


    Top Bar Reserved for U-M Branding and Course Information

    Practice, Practice, Practice!!

    Maintain conversational tone.!


    !

    Keep overarching question in mind.!


    !

    Be curious!!
    !

    See module handout and suggested reading for more tips.!

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