Gloria Luz D.

De Jesus RN
Govt. Bldg. 211 Flat No. 8 Karama, Dubai
Contact Numbers: 056-1067673
baby_pidjing@yahoo.com

OBJECTIVE
To be able to work in an environment where I can utilize my skills and capabilities
so that I can be an asset to the company in order to achieve its goals and
objectives

PROFESSIONAL EFFICIENCIES

 Customer and Personal Service — Knowledge of principles and processes for

providing customer and personal services. This includes customer needs assessment,
meeting quality standards for services, and evaluation of customer satisfaction.
 English Language — Knowledge of the structure and content of the English language
including the meaning and spelling of words, rules of composition, and grammar.
 Clerical — Knowledge of administrative and clerical procedures and systems such as
word processing, managing files, designing forms, and other office procedures and
terminology.
 Active Listening — Giving full attention to what other people are saying, taking time to
understand the points being made, asking questions as appropriate, and not interrupting
at inappropriate times.
 Reading Comprehension — Understanding written sentences and paragraphs in work
related documents.
 Time Management — Managing one's own time and the time of others.
 Service Orientation — Actively looking for ways to help people.

PROFESSIONAL EXPERIENCE

NCO GROUP – June 2007 – April 2008

Customer Service Representative
Quezon City Philippines
Task:

 Confer with customers by telephone in order to provide information about

products and services, to take orders or cancel accounts, or to obtain
details of complaints.

 Keep records of customer interactions and transactions, recording details

of inquiries, complaints, and comments, as well as actions taken.

 Resolve customers' service or billing complaints by performing activities

such as exchanging merchandise, refunding money, and adjusting bills.
  Check to ensure that appropriate changes were made to resolve
customers' problems.

 Contact customers to respond to inquiries or to notify them of claim

investigation results and any planned adjustments.

CLINICAL INSTRUCTOR – June 2008 – October 2009

AMA Computer Learning – St. Augustine School of Nursing
Guagua Pampanga Philippines

Tasks:
 Develop and execute a curriculum for practical nursing students.
 Lectures nursing subjects such as Community nursing to students
 Supervise and facilitates the laboratory work of students
 Explains the specific procedures to the students so they prepared to work
with patients in the clinical setting

EDUCATIONALBACKGROUND:

TRINITY UNIVERSITY OF ASIA ST. LUKES COLLEGE OF NURSING

Bachelor of Science in Nursing, 2003 – 2007

 Dean’s List (2004 – 2005), Trinity University of Asia St. Lukes College of
Nursing

LICENSURE AND CERTIFICATIONS:

 Passed the June 2007 Philippine Nursing Licensure Examination

conducted by the Board of Nursing, Professional Regulations Commission
with the Board Rating of 81%.
 Basic Life Support (BLS), March 2009- March 2011
 Standard First – Aid (SFA), March 2009 – March 2011

Software skill
Extensive knowledge of Internet and computer.

Personal Data

Full Name: Gloria Luz De Leon De Jesus

Nationality: Filipino
Gender: Female
Language: English, Filipino
Visa Status: Visit Visa
Visa Expiry: December 2, 2010