Rana Bshara

Address: 51 Mayfair Dr, Welland, Ontario L3C 7A2

Cell: 289.697.0488
Email: rabechara@gmail.com

SUMMARY OF QUALIFICATIONS

 Excellent communication abilities and interpersonal skills; able to put people at ease
 Ability to work both independently and in a team setting
 Highly motivated; leadership skills, and ability to adapt to new work settings
 Attention to detail; well organized; manage priorities
 Fluent in oral and written Arabic (Mother tongue) and French, good level in English
 Certified in Standard First Aid and CPR / AED Level C (October 2016)
 Certified in Workers Health and Safety Awareness in 4 Steps
 Certified in Workplace Hazardous Materials Information System (WHMIS 2015)

Computer Skills

Proficiency in Word, Excel, and Amadeus System (International booking & ticketing system)

PROFESSIONAL EXPERIENCE

“ La Boîte à soleil” French child care, Welland, ON

Central Registration and Inquiry Agent May 2018 – Mar 2019

- Managed all registrations for the March break and the summer program as well as the renewal of the
service agreement each year;
- Managed the waiting list on the Niagara Region Child Care Registry and conducted the
communication with the parents and filled the spots available;
- Responded to all parents inquiries by phone and e-mails;
- Prepared the child’s registration file and all documents related to the registration as required by the
Ministry of Education;
- Conducted effective communication with the supervisors of the centres and the accountant assistant;
- Ensured good customer service and communication with the parents.
- Placed office supplies and cleaning products orders for the administrative office and the centres;
- Performed other administrative tasks (the monthly calendars for the centres, printing,etc.)

Educator Assistant Oct 2016- May 2018

- Supported early childhood educators in programs that promote the physical, cognitive, emotional and
social development of children.

Conseil scolaire Viamonde, Nouvel Horizon school, Welland. Nov 2017- Mar 2018
Lunch Supervisor

- Ensured regulation and safety of the children were met during their lunch and recreation periode.
Air France, Syria 2007–2013
Commercial Agent
- Provided customer service and sales at the call centre and at the counter;
- Made reservations; issued tickets; changed the date, route and classification on a ticket using
Amadeus;
- Provided services for big firms such as Total, Shell, and the Embassy of France either by phone,
email or at the counter.

Sales Representative
- Marketed Air France services at travel agencies;
- Addressed technical issues and concluded contracts between Air France and firms.

Head of the Financial Unit

- Performed accounting tasks using the software SAP.

OTHER ACHIEVEMENTS

 Received the prize of International Woman of the Year (March 2018), organized by Welland
Heritage Council for the achievements, the adaptation and the volunteer work within the community
as a newcomer to Canada.

 Permanent volunteer with Centre de Sante communautaire (Community Wellness Centre) in

Welland, ON

 Three months of internship followed by a job offer, Sales Services, Air France, Syria, 2006

 Received the 1st prize of the French Tale Contest, organized by the Educational Documentation
Centre (Syria), for writing a French tale dedicated to children, 2004

EDUCATION

- Enhanced language training for Employment (ELTE) Mar 2017

Niagara College Canada, Niagara-On-The-Lake, Ontario

- Occupation-specific Language Training for Business(OSLT) Dec 2016

Niagara College Canada, Niagara-On-The-Lake, Ontario

- DUTFA 3-University Diploma in Translation (French-Arabic) 2009 Diploma delivered by

the Centre Culturel Français de Damas, Syria (French Cultural Centre) in coordination with
Université Lumière 2 Lyon , France

- Bachelor in French Literature 2006

Damascus University, Syria