Arshid Shafi

Mobile: +91-7006931566 Email:arshidshafi02@gmail.com

Career Objective

A Challenging career in the industry where it requires dedication, efficiency to achieve the different
ways, by utilizing my technical potentials and expertise level, to enhance and expose my skills,
knowledge to fulfill the needs and grow along with industry as well as the technology.

Summary

• Over all 6 Years and 8 month Experience in IT

• Knowledge in NetApp NAS /SAN Technologies.
• Knowledge NAS Protocols – CIFS and NFS
• NetApp FAS/AFF Hardware
• Data ONTAP 7-mode and Cluster mode
• Experience on 3com/H3c switches.
• Knowledge of network topologies, Routing & Switching protocols, OSI model, TCP/IP
protocol, and troubleshooting network related issues. • Acquaintance of network concepts and
protocols with good understanding of network fundamentals & IP addressing concepts. • Exposure
to technologies, DHCP and DNS
• Prior to OS upgrades performing the Host work reviews, Ensuring customer hosts
that is connected to the Storage are compatible with the latest OS version,
• Handled installs, configurations, and upgrades for the Storage and SAN hardware.
• NAS

• We Discover, plan, design services, Deploy and integrate services.

• Build skills needed to execute current responsibilities
• Meet deliverable requirements/service level measures/specific targets

Education

B-Tech Electrical and electronics visveshwarya technological university(Bangalore)

Work Experience

June 2015 – December 2018

Convergys India Pvt LTD
Storage Technical Support Engineer.

• Good knowledge in NetApp storage FAS platform.

• Responsible for handling NetApp FAS and AFF hardware related issues.
• Good knowledge on Failover concepts (NetApp) Takeover /Giveback
• Working on Data Ontap 7-mode and Cluster Mode operating system upgrades.
• Delivering quality of work through effective case management as per policies and
procedures.
• Having good knowledge on NetApp tools like Autosupport, Oncommand System Manager
and other GUI tools.
• Assisting the enterprise customers on their technical isssues through calls, E-mail and
WebEx.
• Troubleshoot NetApp Hardware issues like Disk, Shelves, Controller, IOM Modules, PSU,
Chassis, ACP and Multipath cabling.
• Troubleshooting the firmware upgrade issue, such as ONTAP ,Service processor,
Drive/Shelves/ACP firmware
• Work involves all kind of initial troubleshooting on NetApp products, which includes
hardware and software issues on NetApp data storage system, escalates to appropriate vertical
when needed.
• Proactive follow up on escalation cases.
• Configure High Availability storage configurations to avoid downtime.
• Knowledge on SVMs, NAS and SAN related issues.
• Good knowledge on Hardware components of NetApp.

SKILLS:

H3C switching
ROUTING and swiching
INTEROPERATIBLITY MATRIX TOOL
CDOT
Deduplication
SAN FC SAN TROUBLESHOOTING
NAS
LUN MAPPING LUN PROVIOSNING LUN MASKING
AUDIT LOGGING
SNAPSHOTS
CLONING
MIGRATION TO cDOT
THIN-PROVISIONING
OVER PROVISIONING
CAPACITY OPTIMIZATION
Hard Zoning & Soft zoning
DAS
BACKUPS AND RESTORATION OF DATA
BACKUP TO THE CLOUD
ONCOMMNAD SYSTEM MANAGER
MULTIPATH CABLING
LATENCY AND NETWORK PERFORMANCE
PSU AND ACP
FIRMWARE UPGRADES SUCH AS ONTAP AND SERVICE PROCESSOR
BROACADE SWICTHES
PROTOCOLS SCSI,SAS,FCOE,SMB,CIFS MANAGEMENT LOGGING
IP STORAGE
IP NETWORK TROUBLESHOOTING
DATA PRTECTION
DATA CENTER
RTO AND RPO
STORAGE VIRTUALIZATION
SOFTWARE DEFINED STORAGE

Work Experience

July 13th 2011- September 2014

Hewlett Packard
Technical solution Engineer

• Knowledge of network topologies, Routing & Switching protocols, OSI model,

TCP/IP protocol, and troubleshooting network related issues. • Acquaintance of network
concepts and protocols with good understanding of network fundamentals & IP addressing
concepts.

• Exposure to technologies, DHCP and DNS

• Meet deliverable requirements/service level measures/specific targets

Ready to join immidaitely

Personal Profile

Name : Arshid Shafi

Languages : English, Hindi,arabic
Gender : Male
Nationality : Indian
Address : Number 16 btm ist stage gurupanpaliya (bangalore)
E- Mail : arshidshafi02@gmail.com
Number : 7006931566

Declaration

I declare that all the details given above are true to the best of my knowledge.

Place: Bangalore
Date:

(ARSHID SHAFI)