Professional Documents
Culture Documents
Sales Process
Sales Process
INTRODUCTION…………………………………………………………………………….2
DIAGRAM………………………………………………………......5
RECOMMENDATIONS…………………………………………………………………………….6
DOCUMENTATION……………………………………………………………………………...…8
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INTRODUCTION
Diwa Learning Systems, Inc (DIWA), a subsidiary of First Asia Venture Capital, is the
leading publisher of print and digital educational resources in the Country today. DIWA is a
network across the Philippines. The company started when it acquired the rights to publish
BatoBalani for Science and Technology, a supplementary magazine for high school student. Not
long after, the company expanded its product offerings to magazines and textbooks for all the
As a response to the needs of the 21st century, DIWA started integrating Information and
Communications Technology (ICT) to their products as early as 10 years ago. And in a bold and
pioneering move, they have introduced their flagship digital project to Philippine schools: Genyo
e-learning, the country’s first fully integrated and only learning management system for basic
education with content available for English, Mathematics, Science, Filipino, and Social Studies.
Today, DIWA develops all of its digital and printed products with the conscious effort to
teach 21st century skills, moving from "learning how to use technology" to "using technology to
learn". Also, all of its printed resources are available in electronic format, making teaching and
DIWA's wide array of products allows to company to offer customizable solutions that
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BUSINESS PROCESS DOCUMENT
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confirmed for shipment.
14. After the confirmation of books for shipping, the next step is
packaging and preparation of books done by a warehouse clerk.
15. Once the books are packed and ready, the sales process ends when the
courier shipped the ordered books to client schools.
Control Points and CTRL 1: Filling up of PO Form from client schools by SA to CSS to
Measurements: ensure that the orders information is complete and orders will be processed.
Risk: PO being incorrectly recorded or not recorded
CTRL 2: CSS stamped the PO to ensure that orders are confirmed by the
client
Risk: Unauthorized PO might get stamped
Start
If orders
Sales agent will file and are Client school
Yes
send PO to Customer verified verifies and
Service Specialist within and confirms ordered
If Customer
If Customer
7 days
Customer serviceservice books
4 confirmed service specialist
specialist
specialist shallreceives
Customer send the clerk
Service ? Encoder will
willPO
release
input
Warehouse receives
PO
stamped within
PO
Specialist 7
form days?
Booksto ordered
receives are Encoder receives
the ordered the
SQwithin
SQto (sales
SHdays?
Orders quote)
(sales
will
prepares/packs Ship confirmed
No transaction 24
shipped tofor
client
End schoolsstamped PO No to
release)
thebesystem
encoder
andwithin
stamp 24PO
books hours. shipment orders will be made delayed
Yes No No
Yes
RECOMMENDATIONS
CTRL 1: In the case where encoder manually enter (SQ) sales quote, have a process to ensure
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CTRL 2: Avoid giving one employee total control over a process specifically the customer
service specialist.
CTRL 4: Authorized personnel permitted access to the computer which should be in a secure
room with proper physical security such as security cameras. They should also restrict access to
CTRL 5: Back-up facilities in the event of breakdown. There should be adequate back up
procedures and there should be maximum possible physical security where computers are
installed. Important files should always be stored in duplicate. Standby procedures should be put
Risk: Loss of system files, fortuitous events such as natural disasters, power interruption
CTRL 6: Ensure proper management supervision specifically on the warehouse when packing
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Approved by:
DOCUMENTATION
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