Project Report

On
“STUDY OF EFFECTIVENESS OF GRIEVANCE
HANDLING IN ENHANCEPLUS CONSULTANCY
INDORE”

Submitted in partial fulfillment of Degree of

MASTER OF BUSSINESS ADMINISTRATION

RANI DURGAVATI VISHWAVIDYALAYA, JABALPUR

Under the Supervision of

Mr. Pankaj tiwari
GLOBAL NATURE CARE SANGATHAN’S GROUP OF
INSTITUTIONS, JABALPUR

Submitted By
RITU SAHNI
MBA 3rd SEMESTER
ROLL NO:-16161182 ENROLL:BG1679
SESSION: 2016 – 2018
GLOBAL NATURE CARE SANGATHAN’S GROUP OF
INSTITUTIONS, JABALPUR

DEPARTMENT OF MANAGEMENT

STUDENT DECLARATION
I RITU SAHNI (MBA 3rd semester) hereby declare that the Project
Report entitled “STUDY OF EFFECTIVENESS OF GRIEVANCE
HANDLING IN ENHANCEPLUS CONSULTANCY” submitted in partial
fulfillment of the requirement for the degree of Masters of Business
Administration to Rani Durgavati Vishwavidyalaya, Jabalpur.
This is my original work and that no part of this report has been
submitted for the award of any other Degree, Diploma, Fellowship or other
similar titles or prizes and that the work has not been published in any journals
or magazines.

Date : Signature :

RITU SAHNI
ROLL NO. : 16161182
EN. NO. : BG1679
GLOBAL NATURE CARE SANGATHAN’S GROUP OF
INSTITUTIONS, JABALPUR

DEPARTMENT OF MANAGEMENT

CERTIFICATE OF HOD
This is to certify that project report titled “STUDY OF
EFFECTIVENESS OF GRIEVANCE HANDLING IN ENHANCEPLUS
CONSULTANCY” submitted by RITU SAHNI of MBA 3rd semester
may be accepted towards partial fulfillment of Masters of Business
Administration.

Date : Prof. Shailendra Basedia

HOD
Faculty of management
GNCSGI, JABALPUR
 CERTIFICATE OF GUIDE
This is to certify that the project report entitled
“STUDY OF EFFECTIVENESS OF GRIEVANCE HANDLING IN
ENHANCEPLUS CONSULTANCY” Submitted by RITU SAHNI(MBA
3rd semester Roll No. 16161182 Enrollment No. Bg1679) in partial
fulfillment of the requirement of for the degree of MASTERS OF
BUSSINESS ADMINISTRATION of RDVV has worked under my
supervision and guidance.
The candidate is regular student of our institution. This report is
up to the standard both in respect of its contents and literacy
presentation for being referred to all examiners.

Date : Signature:
Mr. Pankaj tiwari
Global Nature Care Sangathan’s Group
of Institutions, Jabalpur
 ACKNOWLEDGEMENT
With immense pleasure, I would like to present this project on “STUDY
OF
EFFECTIVENESS OF GRIEVANCE HANDLING IN ENHANCEPLUS
CONSULTANCY’’ .It has been an enriching experience for me to undergo my research,
which would not have been possible without the goodwill and support of the people around. As a
student of GLOBAL NATURE CARE SANGATHAN’S GROUP OF INSTITUTIONS,
JABALPUR
, I would like to express my sincere thanks to all those who helped me during my research..
I would like to thanks DR. SHAILENDRA BASEDIA my HOD for this project &MR.
PANKAJ TIWARI my guide for giving such opportunity.

I thankfully acknowledge the continuous support and inspiration given to me by my Project

Guide sparing her valuable time with me and giving all the guidence in executing the project
as per requirement.
I am grateful to my friends for giving support in my project. Lastly, I would like to thank
each and every person who helped me in completing the project especially MY PARENTS.
 INDEX

S. No. Content Page No.

1 EXECUTIVE SUMMARY

2 INTRODUCTION OF TOPIC

3 OBJECTIVES OF STUDY

4 RESEARCH METHODOLOGY

5 DATA ANALYSIS AND INTERPRETATION

6 FINDINGS

7 LIMITATIONS

8 SUGGESTIONS

9 CONCLUSIONS

10 BIBLIOGRAPHY

11 ANNEXTURE