G.

KRITHIKA REDDY

121713601015

BBA(A)
UnitedHealth Group Inc. is an American for-profit managed health
care company based in Minnetonka, Minnesota. As of 2018, it is
ranked #5 on the Fortune 500 rankings of the largest United
States corporations by total revenue. UnitedHealth Group offers
health care products and insurance services

CEO: David S. Wichmann (1 Sep 2017–)

Headquarters: Minnetonka, Minnesota, United States
Revenue: 20,110 crores USD (2017)
Number of employees: 2,70,000 (2018)
Founder: Richard T Burke
Subsidiaries: PacifiCare Health Systems

UnitedHealth Group is a distinctively diversified health and well-

being company headquartered in the United States, and a leader
worldwide in helping people live healthier lives and helping make
the health system work better for everyone.
They are committed to introducing innovative approaches,
products and services that can improve personal health and
promote healthier populations in local communities. Their core
capabilities in clinical expertise, advanced technology and data
and health information uniquely enable us to meet the evolving
needs of a changing health care environment.
UnitedHealth Group serves clients and consumers through
distinct platforms
United Health care provides health care coverage and benefits
services.

Optum provides information and technology-enabled health

services.

At united health group ,we are working to help people to live

healthier lives and help make the health system work better for
every one .
UnitedHealth Group is a parent company of two different
platforms. One is referred to as United Health Care, which is the
health insurance side of the business. They specialize in
providing health care coverage and benefits services. The other
division is Optum Health Care. They are responsible for providing
information and technology enabled health services. Optum
generally are the caregivers and health professionals that provide
services to their customers. The total combined workforce of
UnitedHealth Group is nearly 210,000 people worldwide in the
United States and 125 other countries. Combined, Optum and
UnitedHealth Care serve over 85 million members . Currently,
UnitedHealth Care is the leading insurance provider in the United
States . UnitedHealth Group’s vast size requires a strong
structure of leadership. Without this, the company would not be as
successful as it has been in recent years. Under the leadership of
Stephen J Hemsley, the company has acquired many smaller
insurance companies and has been recipients of the nation’s
largest government health care insurance, Tri-care. Currently,
UnitedHealth Group uses more of a Functional Organization to
manage and lead the company’s direction. There is a Board of
Directors made up of 10 members.
Board
CEO
David Wichmann

Chairman of the Board

Stephen Hemsley

Director
William Ballard

Director
Richard Burke

Director
Timothy Flynn

Director
Michele Hooper

Director
William McNabb

Director
Valerie Montgomery Rice

Director
Glenn Renwick

Director
Kenneth Shine

Director
Gail Wilensky

CFO
John Rex

COO
Daniel Schumacher
Future generations won't believe it, but there was a time when
health care in the United States worked like this: You felt sick, you
saw a doctor, and you paid for the doctor's services as you would
an oil change. Today, even something as simple as refilling a
prescription requires a physician deemed suitable by your insurer,
a health maintenance organization, a list of approved drugs, an
approved pharmacy, probably a pharmacy benefits plan, and
perhaps one or maybe three levels of government approval for
good measure.

Among the middlemen tasked with making today's health care

efficient and cost-effective is UnitedHealth Group Inc. (UNH), the
country's largest healthcare company.

Primarily an insurer, UnitedHealth Group claims over 130 million

customers worldwide. The company has two divisions: United
Health care, its benefits arm; and Optum, a branch that
encompasses three separate sectors: Optum Rx, a mail-order
pharmacy; Optum Health, which operates health savings
accounts; and Optum Insight, a payment processor for health-
care providers. United Health care dwarfs Optum, accounting for
about 81% of UnitedHealth Group's revenue in FY 2017.

From at least one perspective, health insurance seems like a

great deal for the consumer. It provides a sense of security
knowing that if you get into an accident or contract a serious
illness you'll be taken care of. Health insurance companies, such
as UnitedHealth Group, foot the bill for numerous surgeries and
treatments costing tens of thousands of dollars each. So how can
this be a good business? The reason is that the healthy
customers are essentially paying for the sick ones.

Take for example appendicitis. Five percent of the population will

get appendicitis at some point in their lives, and many of those will
need an appendectomy. The average individual health insurance
cost was about $4,700 in 2017 and the surgery is closer to
$17,000 — hence the people who didn't need the surgery — the
other 95% — covers the ones who do.

That said, co-pays cover just about every health care transaction
that an insured makes. UnitedHealth Group pays out a lot, but it
also takes in a lot. The company billed $65 billion in Medicare and
retirement premiums last year. Advanced-age care comprises
United Health care’s largest sector, which makes sense, given the
relative indisposition of elderly folks. It’s followed by $52.1 billion
taken in from employer and individual plans. People in the
workforce have cheaper upfront costs than retirees and they
outnumber them greatly. In total, consolidated margins on
UnitedHealth Group’s insurance operations were 7.6%, enough to
turn $15.2 billion in net earnings.

More Than Insurance

Insurance is UnitedHealth Group’s primary moneymaker, but the
Optum group is a nimble and aggressive secondary business
which is more than earning its keep. Optum has a high operating
margin of 7.4%. In December of 2017, Optum got a bit larger
when UnitedHealth Group bought DaVita Medical Group, a kidney
based physician network, for $4.9 billion. The deal sees the
company expanding evermore into both the insurance and health
care provider businesses.

Health insurance is one of those phrases that’s gone from clear to

idiomatic to bearing no resemblance to its original meaning. Most
forms of insurance in other realms involve paying a small amount
to insure against the risk of massive loss. Health insurance as it’s
currently constituted, at least in the U.S., means partnering with
an enormous corporation to pay for even routine maintenance. It’s
akin to your home insurance policy covering vacuuming. And,
since March 23, 2010, you're required to use insurance whether
you want to or not. The result: 300 million mandated customers
and only a handful of approved insurers. The differences among
one insurer and the next are often indistinguishable; every giant
insurer has to offer health savings accounts, summaries of
benefits and coverage, etc. United Health care offers cheaper
plans than some of its competitors given comparable deductibles,
thanks to a larger network of physicians and other medical clients.
It should be noted that UnitedHealth Group pulled out of the
individual market in 2016.

The Bottom Line

Health care isn’t as vital a necessity as food or water, but it isn’t

far behind. With an American population that's becoming ever
more medicated, the smart money says that the healthcare
industry won’t shrink. Whatever the industry as a whole does,
UnitedHealth Group will continue to be one of its largest players.

At UnitedHealth Group our teams go far beyond traditional human

resources. We lead our organization as a trusted advisor,
business partner and driver of change. Here, you’ll help attract,
lead, support and reward our most valuable asset: our high
caliber people. Here, you’re expected and empowered to be your
best, to grow and to develop your skills. Be prepared to move
quickly, to engage proactively, and to think strategically. This isn’t
just HR. This is Human Capital at UnitedHealth Group. Join us
and help people live healthier lives while doing your life’s best
work.
What We Are Looking For

 You should have proven ability to deliver results in a high

performance, expanding environment.
 Ability to build relationships using effective interpersonal
skills is essential.
 The ability to facilitate and sustain change within and across
teams will be important.
Associate Compensation Director:
We lead our organization as a trusted advisor, business partner
and driver of change. Here, you’ll help attract, lead, support and
reward our most valuable asset: our high caliber people. Here,
you’re expected and empowered to be your best, to grow and to
develop your skills. Be prepared to move quickly, to engage
proactively, and to think strategically.
Associate Human Capital Partner:
This is a highly matrixed environment with a lot of moving parts
working at a very fast pace. We are growing, rapidly, around the
world and our HR teams are challenged to keep pace with the
demands of our business expansion. We’ll ask you to be
consultative with all levels of leadership on a variety of projects
and assignments. In this culture, you’ll need a strong willingness
to take appropriate risks, provide candid observations and
influence others to your point of view.

Director Employee and Labor Relations:

What kind of challenge measures up for you? If you said constant,
enormous and mission critical, we should be talking. At
UnitedHealth Group we lead our organization as a trusted
advisor, business partner and driver of change. Here, you’ll help
attract, lead, support and reward our most valuable asset: our
high caliber people.

Director Human Capital:

If you want to achieve more in your mission of health care, you
have to be really smart about the business of health care. Which
is why your performance and innovation will find a reception here
like nowhere else.
Company Culture

United Health Group is a great company to work for IF... you're on

their end of the many purchases, mergers, and acquisitions that
they make of smaller companies. They are basically a company
who through Optum Serve, swoops in, takes over contracts and
companies and eliminates the entire operation taking what's left
for themselves. Displacing, and hurting hundreds of people which
although I am certain that does happen naturally and normally in
their line of business. This type of business practice is still horrible
for the 150+ people in my department alone, let alone the
thousands of others who were lied to directly, up until the day
before they laid us all off about everything being fine, and there
being nothing to worry about. People made plans, purchased
major things like cars, and homes on the promise that we would
not be let go. They lied.

Support from management

Zero. Our management team originally came from Optum. They

knew, and all lied to us as well.
Teamwork

The teamwork that existed consisted of an upper level manager

dictation to us that we would be fine.

Internal Communication

Minimal to none and what is conveyed, obviously isn't the truth.

Gender Equality

They have some power women, and are LBGT friendly.

Attitude towards older colleagues

They have a few. I suspect the scattering of diversity is for legal

reasons as they do everything they do to protect themselves and
not really for anyone else.

Career Development

Overall compensation for your work

For that, they made good. They use national competitive pay
rates, pay them, and when they fired us, in the very least they
offered comfortable severance.

Office / Work Environment

Riddled with lies, confusion, and double talk.

Environmental Friendliness

Work-Life Balance

People bought homes and cars, only to be fired the next day.
Company Image

Images are often great as opposed to the truth in life. They are no
exception. They have an excellent image.

Job Security

Handicapped Accessibility

Workplace Safety

Challenging Work

Confusing. Never certain whether you were right, wrong, good, or

bad compared to others. It was a literal mess that they failed to fix
and instead just stomped us out like a fire.

Suggestions for improvement

Better communication, less lying, and pay attention to what you're

purchasing before you purchase a company so that you can
become an asset to it's purpose, rather than a problem for its
employees. We expected that you would help us. You didn't.
Health & Wellness
We offer competitive health and well-being options and we
significantly contribute to the cost of benefits for you and your
family. So, no matter where or when you begin a career with
UnitedHealth Group, you’ll find a far reaching choice of employee
benefits — choices that offer greater flexibility to tailor your
benefits to your individual needs.

Consumer-Driven Health Plans

Consumer-Driven Health Plans or Primary Care Plans allows you

to choose how to manage your health care. We offer a range of
options from consumer directed plans to primary care directed
plans to keep employees engaged in decisions about their health
care. In addition, we offer Vision and Dental Plans, Flexible
Spending Accounts and more!

Retirement & Savings

With UnitedHealth Group you can begin planning for the future
from the first day you begin your career. When you join our team
you will have the opportunity to take advantage of our 401(k)
Savings Plan, Employee Stock Purchase Plan, and to join the
UnitedHealth Group Credit Union.

Work & Life

At UnitedHealth Group we believe in making life work, which is

why we offer a variety of benefits for our employees and their
families. Paid Time Off (PTO), Paid Company Holidays,
Education Reimbursement, Adoption Assistance and more is
what you can look forward to as a part of the UnitedHealth Group
team.

Our mission of helping people live healthier lives extends to our

employees. UnitedHealth Group gives you the programs and
resources you need to take care of your health and manage
health care costs. Health and wellness benefits are available to
regular full-time and part-time employees working at least 20
hours per week.