CLIENT MOTIVATION

CLIENT SKILLS
Client doesn’t feel they need CONSEQUENCES
program though income-eligible

Client lacks time

Client’s preferred foods not covered management skills WEATHER
Easy to reschedule an
appointment
Uncomfortable using public service Poor organization leads to
forgetting appointments
Inclement
Vouchers difficult to use No penalty for weather: heavy
High-risk clients are missing an rain, snow, ice,
Lack of motivation often not reliable appointment etc. WIC
APPOINTMENT
Work schedule conflict No bus fare No texting system “NO SHOWS”
Other: child illness, household Unable to leave a
No private vehicle
emergency, competing demands reminder message

Parent working: difficult to bring Client lives in county and travel

involves time-consuming or Only clients with voice
child to appointment efficiently
complicated bus routes mail get reminders

Schedule conflict: other children

to care for and transport TRANSPORTATION Appointment
scheduled too far out

CLIENT BARRIERS
APPOINTMENT
SYSTEM