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We can divide the hiring process broadly into 3 stages

Pre-Application Application Post Interview

Stage 1
Pre Application
Encourage applications for job openings with either of the following methods.

Existing Database
If you want to revisit applications from your existing database of
candidates, simply trigger an outbound automated call with information
about the job openings and let the smart IVR do the magic.

Flow No: 1

1
For JD SMS with link
to JD & apply

2
To apply now Confirmation SMS
Outbound Smart
with application no.
Call IVR

3
If not interested Call disconnects

Advertise a Virtual No. For Application

Assign one virtual number (VN) for a specific job ID. This not only
helps to track the applications received but is also instrumental in a
streamlined hiring process.

Give a Missed Call to Apply for This Job

(Missed Call for Call Back)
Interested applicants will give a missed call on the advertised VN to
receive an automated IVR call back about the job details.

Flow No: 2

VN
Candidate

Callback with IVR

Call This Number To Start Your Application

(Incoming call with IVR)
Applicants will call on your advertised VN to be taken through a
detailed IVR with the job specifics.

Flow No: 3

1
SE 1

1
Development
jobs
2
VN
Candidate SE 2

2
Testing
jobs

1
SMS with link Job ID
to JD & apply

2
Confirmation SMS To apply now
with application no.

3
Call disconnects Not interested

Extension based numbers with Job #ID

By assigning and advertising extension numbers for different job IDs,
you will be able to manage all the applications under one VN and
also have a fair branching for different job IDs. This also saves time
and help candidates reach to a specific IVR unlike in flow no: 3

Flow No: 4

1
For JD SMS with link
to JD & apply

VN ID# 2
To Apply Now Confirmation SMS
08088919888,1732# with application no.

3
If Not Interested Call disconnects

Stage 2
Application

Candidate Applies On The Portal

When a candidate applies on your portal, an automated SMS is
triggered to them with the application confirmation ID

Flow No: 5

Applies
on Portal ATS
Confirmation
Application  SMS
¹ƑîČŒĿŠij¬NjƙƥĚŞ
Application ID
Company link

Application Screening- First Round

Once an application is received, an outbound call with a set of criteria is
triggered to assess if the candidate matches the job profile. This can
serve as a first level of application filtering.

Flow No: 6 Criteria 1

1
Car + DL

Outbound 2
Applies
IVR
Car

3
Education DL Experience

1 1
Qualified PG <1 Yrs
Congrats

2 2
UG 1-2 Yrs

Disqualified
3 3
Sorry
No Degree >2 Yrs

Qualified Candidates Interview

The candidates that are qualified in the previous round receive an auto-
mated call to choose a convenient time slot for the next round. A confir-
mation SMS is then sent with the slot and the interviewer details.

Flow No: 7

Confirmation SMS
1 Time ƙlot
Interviewer ēetails
10 AM - 1 PM

Qualified 2
1 PM - 3 PM

3
3 PM - 5 PM

Interview Scheduled
The candidate receives a call wherein they are given options to re-
schedule or cancel the interview. This ensures no-shows are eliminated.
Flow No: 8

Reminder
SMS

Scheduled 1 To confirm

2 To reschedule

Reminder
Čall
3 ¹ūČancel

Post Interview
Candidates receive automated Calls and SMS to solicit feedback about the
interview experience while the event is still fresh in their minds.

Feedback Post Interview

Post interview feedback is crucial to understand the candidate
experience and areas that have a scope for improvement. Candidates
can choose the voicemail option to provide a detailed feedback.

Flow No: 9

Confirmation SMS
with link to feedback.

Interview 1 Good
Ěnds

2 Bad

Confirmation
Čall
3 Voicemail

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