Reliable services,

satisfied guests.
HiPath Hospitality Solutions.
www.siemens.com/hotel
 Increase your profitability
with innovative communications
solutions.
HiPath Hospitality Solutions.

As a property manager, you are faced every day with the

question of whether you have really done everything
to the best satisfaction of your guests. The creation of a
“lean“ cost structure and continuous optimization of work
processes are further variables whose handling makes the
greatest demands on management. We have now devel-
oped HiPath Hospitality Solutions to enable you to perform
your tasks even more efficiently and successfully in future.

Siemens offers everything from a single source, anywhere in the world.

We can help you reach your goals quicker, because we are one of the few companies
that can offer not only innovative solutions, but also the appropriate hardware, soft-
ware, reliable protection of systems and networks, and a complete range of services in
more than 190 countries around the world.

No other company has so much experience in the hospitality industry.

The competence of our workforce is also of great importance to our customers. The sum
of our experience from more than 2800 hotel projects around the world has been
incorporated into HiPath Hospitality Solutions. The global “Hospitality Line of Business”
is dedicated to the needs of this sector.

We guarantee an excellent return on investment.

HiPath Hospitality Solutions offer advantages that result in an early amortization.
These not only include improved utilization of personnel resources, lower communication
charges and simplified administration, but also greater customer loyalty resulting from
efficient processes and reliable services for guests.

Hotel-specific innovations protect your investments.

HiPath Hospitality Solutions are among the innovative applications that unfold
their full performance under any network structure. So it does not matter whether
your company has installed HiPath Real Time IP Systems, Hicom systems or
system architectures from other manufacturers.

2
• Looking for the
newest? Looking for
the best?
• Not yet found a
solution that meets all
your requirements?
• Then find out more
about the HiPath
Hospitality Service
Center.

Contents
P. 4 HiPath Hotel Standard –
Opportunities to profit from your
communication system.

P. 6 HiPath Hotel Advanced –

Greater economy through system
integration.

P. 8 HiPath Hospitality Service Center –

The innovative solution for efficient
guest services.

P. 12 Overview of HiPath Hospitality

Solutions –
The fast route to your ideal
solution.

3
 Set new standards of
efficiency.
HiPath Hotel Standard.

Larger hotels, residential homes, apartment hotels or other establishments

with similar structures have to meet complex demands with their communication
systems. That is why HiPath Hotel Standard offers you a unique variety of
functions that optimize your service and help you to reduce your costs.

4
Discover efficiency with the
Hotel Explorer.
HiPath Hotel Standard provides a clear,
easy-to-use Windows user interface
at one or more networked PCs. At the
check-in there is the Room Occupancy
Assistant and at check-out the Billing
Assistant. Each movement of guests is
registered and booked into the system –
up to 100 different items can be record-
ed including restaurant bills and sauna
charges. If the customer requires a
bill to be shown in two currencies, this
service can be provided with a single
mouse-click.
Not a single cent is unaccounted for.
HiPath Hotel Standard can easily keep
track of guests who change rooms or
make telephone calls from the hotel
telephone booths or cordless handsets
provided in the conference rooms,
because all charges are automatically
assigned to the correct guest account.
Wake-up calls in eight languages.
A wake-up call can be booked on the PC
at Reception or through the telephone
in the guest’s room. Guests will always be
greeted in the language that they have
requested.
Announcements save work
for Reception.
When linked to a voice mail system, the
system enables announcements for
various services, ranging from the prices
of different services to the menu of the
day in the hotel restaurant, to be called
up via the room telephone.
Complexities of special reservations
are handled with simplicity.
Special rates, company tariffs or various
flat rates for travel agencies are no pro-
blem – the Reservation Assistant presents
you with all individual room prices and
the complete occupancy plan. In addition,
trade shows can be superimposed on
the plan and color coding can be applied
to groups.
Problems solved for residential homes
for the elderly.
From settlement at the till to prepayment,
there are special features for rest homes
geared toward the long-stay requirements
of the guests. For example, telephone
charges can be billed automatically at the
end of each month or debited from a
prepaid account using the prepayment
function. The interface to the accounting
systems of the medical insurance com-
panies considerably simplifies payment
transactions.
HiPath Hotel Standard,
because first-class
communication services
are no luxury.
5
You already have a power-
ful front-office system.
But this investment can
only pay for itself if your
entire communication
system is also integrated.
HiPath Hotel Advanced
offers an intelligent solu-
tion that links these
two areas and provides
a host of functions
and modules. The result
is significantly greater
convenience for your
guests and a noticeable
reduction in the work-
load for your personnel.
The front office becomes
a center of
high-performance.
HiPath Hotel Advanced.
Standard interface for efficient
connection.
It does not matter which front-office
system you have installed, since HiPath
Hotel makes a standardized hotel inter-
face available to every supplier.
Perfect service up front.
The innovative Standard hotel interface
opens up the entire range of features
of HiPath Hotel Advanced. From check-in
with automatic activation of the room
telephone, entry of the name for caller
identification, wake-up call service in
eight languages, room and minibar status
control, to the administration of virtual
telephone numbers.
Functions that your guests
will appreciate.
Guests who seek peace and quiet can have
the “do-not-disturb“ function activated at
the front office. While this is in operation,
messages are reliably stored and indicated
by means of a “Message Waiting“ lamp.
If guests should start to check out before
they have listened to all their messages,
HiPath Hotel will alert you.
Numerous options for greater
convenience.
HiPath Hotel Advanced provides numerous
modules which can be integrated into the
overall system. For example, an extensive
alarm call module, voicemail module, fax
module or special call charge administra-
tion software that also records the inter-
nal charges.
Central administration – magic words
that save money for hotel chains.
Based on the Real Time IP System HiPath
4000, HiPath Hotel Advanced enables
several hotels to be networked – on a re-
gional, national or international basis.
Apart from the possibility of central admin-
istration, this offers a host of further
economic advantages and maximum trans-
parency, which allow optimum control
of management processes.

Virtual numbers for VIPs.

Regular guests can be assigned the same
virtual number by the front office when-
ever they are visiting, even if they occupy
a different room each time.
HiPath Hotel Advanced,
because the performance of intelligent
solutions outweighs their cost.

7
 There’s nothing better
HiPath Hospitality Service Center.
The HiPath Hospitality Service Center, the end-to-end communications and guest
service management system, is a conceptual breakthrough in the integration of
communication services and the management and monitoring of guest services.
This innovative solution helps you to map your business strategy onto consistent
guest services and thereby increase your profitability. The HiPath Hospitality Service
Center enables hotels to improve guest services and to work smarter, faster and
more efficiently. It also provides the property or hotel chain management with tools
to measure the quality of service delivered, as well as a wide range of useful
information and statistics.

The state-of-the-art communications The Multimedia Center for the specific

center based on your existing IT infra-
structure.
The HiPath Hospitality Service Center is
a PC-based client-server application speci-
ally designed for the requirements of the
hospitality industry. The intuitive Windows
user interface is structured exactly
according to your wishes using various
independent modules.
Service Tracking raises customer
satisfaction levels while at the same
time optimizing your deployment
of personnel.
The system monitors each individual
service request from the time it is submit-
ted to the time it is met. The personal
welcome in the central Guest Service Com-
munications Center maintains the “human
touch” and the sense of individual care.
All essential personnel resources in
the hotel are controlled centrally by this
system. This enables you to guarantee
your guests the greatest possible speed and
reliability in fulfilling their wishes, while at
the same time optimizing the deployment
of personnel. Efficient processes and
the best use of your human resources will
improve your financial figures. Your profit-
ability will be increased by guests making
return visits to your hotel.
needs of the hospitality industry.
Telephones, cellphones, PDAs and cordless
phones, Internet, Intranet, spreadsheet
and invoicing applications and building
management: in the HiPath Hospitality
Service Center all these concepts are inte-
grated to achieve significantly faster work
processes. Telephone calls to guests are
connected in a matter of seconds, guest re-
quests are forwarded immediately to the
appropriate service personnel.
The HiPath Hospitality Service Center
makes the transparent hotel a reality.
All the features necessary for smooth op-
eration are available on a single interface:
room status with name of guest, length
of stay, tariff, special requirements etc.,
services, restaurant and bar checks, minibar
status. “Do not disturb“ function or wake-
up call in eight languages – the operator
is always kept in the picture and can con-
trol all processes to the satisfaction of the
guest.

8
for your profitability.

Satisfied guests are the working

capital that you create with the HiPath
Hospitality Service Center.

In future, your guests will only

have to press a single key to obtain
any service quickly and reliably.
Your guests will find it a welcome simpli-
fication that they now only have to
press a single telephone key – whether
they require reception, room service,
wake-up call or laundry service. Guests
receive competent information every time
and can be assured that their requests
will be promptly met.

Service-tracking monitors the processes

from order to completion.
Guest name, phone number and time are
displayed on screen as each call is received.
It is only necessary to click on one of the
predefined guest service request texts and
the order can be processed directly on the
PC or forwarded to the appropriate service
unit (e.g. housekeeping, catering, service
runners). It goes without saying that there
is also a possibility of entering plain text
comments. Each order is tracked on screen
with its status and time. No guest order is
mislaid or forgotten and everything is done
as quickly as possible by the most appro-
priate member of staff. The system tracks
the order in the background to ensure that
the customer requests are met on time.
11
for your guests.
Reporting functions for efficient
deployment of personnel.
All internal and external calls as well as ser-
vice requests are recorded and stored
with a time stamp in the central database.
The results are the basis of a high-efficien-
cy personnel management. You discover,
for example, when peak periods occur
causing bottlenecks in the provision of per-
sonnel. You also recognize immediately
where and when savings can be made in
personnel expenditure. Information that has
the potential for considerable savings.

Intelligent routing functions

automatically raise the level of service.
Guests or external callers are, even at peak
periods, connected immediately, because
it is possible to link additional PC agent
workstations from other areas automatic-
ally. In addition, calls can be controlled
in such a way that the guest is connected
immediately to the employee best able
to solve the problem.

Facility Monitoring creates

active security.
With the aid of sensors and motion de-
tectors the operator obtains information
for efficient building management. If an
emergency call is received, the appropriate
personnel group is alerted by means of
a group call, in order to avert damage in
advance or to repair it immediately. If an
emergency number is dialed anywhere in
the building, the system alerts the ap-
propriate members of staff by means of
a group call.

Shared services for hotel chains:

the central HiPath Hospitality Service
Center.
Our innovative solution enables a Service
Center to be set up centrally which is
available to any number of hotel proper-
ties – regional, national or international.
This creates the potential for enormous
savings, especially for hotel chains, while
at the same time optimizing the quality
of service. Seasonal differences, different
time zones or varying employment mar-
ket situations in the different regions can
all be exploited. For example, guests can
be attended by employees who speak the
same language, a qualified 24-hour
service is easily possible and a way can be
found around any bottlenecks in the
employment market.

10
 Communication solutions
that adapt perfectly to your
requirements.
HiPath Hospitality Solutions.

It does not matter at all how many beds your establishment has, or even whether
it is an independent hotel, a hotel chain a residential home, a health clinic or a
cruise ship – you still need an innovative solution which will support you in maintaining
the balance between maximum guest satisfaction and maximum profitability.
The solution that corresponds to your high requirements must be flexible, efficient
secure and reliable. With HiPath Hospitality Solutions you will always be making the
right choice.

12
HiPath Cordless, for greater freedom.
Important people – from service personnel
to managers – are often not accessible
because they are needed elsewhere in
the building or on site. The standard
cellphone is an expensive way of solving
this problem. Adding HiPath Cordless to
your communication system, however, is
no problem at all and will pay for itself
in a very short time, by saving the cost of
mobile phone charges, callbacks and
working time. Service becomes faster be-
cause staff are on the scene quicker,
already knowing what has to be done and
with the ability to consult their superiors
at any time.
Cordless phones as an additional
service.
Many guests appreciate the ability to
remain in touch wherever they are in
the hotel – at the pool, in the bar or
the lobby. The Gigaset mobile handsets
are integrated as fully featured telephone
extensions into your communication
system and offer a comparable level of
convenience. In this way you can offer
your guests a mobile extension on which
they will be accessible on their direct
dial room number wherever they go.
HiPath Hotel Standard:
for hotels and residential homes with
up to 250 rooms.
The PC-based solution is available as a
standalone or multi-user system and raises
the efficiency of all work processes.
With its simple operation and maximum
clarity, the Windows interface speeds up
various work processes. The solution has
an impressive level of performance and
flexibility.
HiPath Hotel Advanced:
application server with communications
interface for front-office systems.
The intelligent solution for combining
communication system and hotel computer
system.
• Standard interface for smooth
connection of all commercially available
front-office systems.
• All the functions and features needed
for the fast processing of work proce-
dures in the hotel.
• Numerous expansion options.
• Enables hotel chains to manage all
their properties worldwide from a
central location.
• For maximum transparency and
economy.
HiPath Hospitality Service Center:
innovative client-server application for
meeting the highest requirements.
• Reflects your business strategy in the
quality of guest services delivered.
• Optimizes work processes by integrat-
ing telephone switching and software
applications.
• Uses Service Tracking for follow customer
requests through to their completion.
• Reporting functions for efficient
personnel management.
• At peak periods, routing functions
automatically raise the capacities and
connect guests with the most appro-
priate member of staff.
• Facility Monitoring and Emergency
Module for efficient building manage-
ment and active security.
• Service Center shared by a number
of hotels to achieve maximum potential
savings.
Integrated remote maintenance for
maximum security.
The Teleservice software ensures that the
HiPath Hospitality Solutions are connected
to the Siemens service department
24 hours a day. Faults and errors are de-
tected and cleared immediately, ensuring
reliable communication that is particularly
important in the hospitality industry.
13
Our strengths – your gain.
HiPath Hospitality Solutions offer the
right innovative communication solution
for every need. Intelligent functions
and modules improve quality of service
and optimize the working processes to
www.siemens.com/hotel
www.siemens.com/hipath
Siemens Information and Communication
Networks is a leading supplier of networks
and real-time applications for enterprises,
network operators and service providers.
We serve over one million enterprises and
350 carriers in more than 160 countries.
Seventy percent of the U.S. Fortune 500
companies put their trust in our solutions.
Our global footprint and our expertise in
voice and IP communication enable us to
deliver turnkey networks solutions of any
scale and complexity throughout the world.
Next Generation Networks
Next Generation Networks must seamlessly
deliver voice, data and video to meet any
needs of network operators, enterprises or
end users. Network operators can now in-
crease profitability by generating new rev-
enue streams at a lower cost. Enterprises
will be able to raise productivity by integrat-
ing our communication solutions into their
business processes. End users may enjoy the
benefits of new voice/data applications.
We focus on the most important Next
Generation Networking market segments:
IP Convergence, Broadband Access and
Optical Networking. We supply the follow-
ing essential building blocks that guarantee
our customers a safe and profitable migra-
tion from their existing networks to the
Next Generation Network:
Real Time Communications
We extend corporate data networks with
voice communication of proven quality and
functionality, thus allowing seamless inte-
gration into business applications, simplified
business processes and increased produc-
tivity.
ensure greater customer satisfaction,
while at the same time reducing costs.
A HiPath Hospitality Solution will soon
start paying for itself in your establish-
ment too.
Next Generation Switching
Our Next Generation Switching portfolio
provides a complete range of carrier-grade,
customized Voice over IP network solu-
tions – complemented by converged voice-
data applications.
Next Generation Access
Our Next Generation Access solutions give
carriers the flexibility to deploy, replace or
expand all voice, data and video services
in any network environment – today and
tomorrow.
Next Generation Optics
Our optical solutions deliver the capacity
required in metro and core networks to
transport all kinds of services with the high-
est efficiency. They are characterized by scal-
ability and seamless integration into existing
infrastructure, thus protecting previous in-
vestments.
Comprehensive Services
We offer our customers comprehensive
services for the whole value chain. Our
worldwide presence also allows us to ad-
dress customers’ needs at the local level.
Your Partner for Profitable Networks
We are the one company with unmatched
expertise in both carrier and enterprise
networks. We exploit this expertise to fur-
ther realize our vision of a seamless network
extending from the global carrier down to
the individual customer. As your partner,
we offer innovative solutions that deliver
fast return on investment, boost produc-
tivity, and help you explore new business
opportunities.
© Siemens AG 2003 • Information and Communication
Your continuing success is our priority. Networks • Hofmannstr. 51 • D- 81359 Munich
www.siemens.com/networks
Order No. A50001-N14-W12-3-7600
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general descriptions or characteristics of performance which
in case of actual use do not always apply as described or
which may change as a result of further development of the
products. An obligation to provide the respective characteristics
shall only exist if expressly agreed in the terms of contract.
Availability and technical specifications are subject to change
without notice. Printed in the Federal Republic of Germany.
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