Onorio (0.C.

) Colucci,
ONTARIO , CANADA Chief Administrative Officer

November 9, 2016

Dianne Flacks
Risk Management Clerk
Risk Management

Exceptional Customer Service Team Award - 2016

Dear Dianne:

Congratulations on being selected for the 2016 Exceptional Customer Service Team Award.
This award acknowledges corporate teams that have exhibited outstanding customer service
excellence.

Dianne, the Risk Management Team has been identified as a group that has continually and
collectively demonstrated an ability to provide excellent customer service to both the City of
Windsor residents and its staff. Although it may be said that it is your job to do so, the fact that
this team does so with such dedication does not go unnoticed.

Your professionalism plays a role in ensuring your customers have their needs met, even during
the difficult moments. The challenges are numerous, and the Risk Management Team has a
track record of meeting them head on in a competent and professional manner.

A positive approach along with collective expertise and knowledge are exhibited daily in the
Risk Management Department. Your team has demonstrated proficiency and integrity in the
workplace and often uses ingenuity and resourcefulness to get the job done. This truly
exemplifies the spirit of teamwork in our organization and each member plays an important part
in the team's overall success. We are pleased to give your achievements the recognition they
deserve.

Dianne, as a member of the Risk Management Team, please accept our sincere thanks for all
that you do to promote Exceptional Customer Service for the residents and staff of the City of
Windsor.

Onorio Colucci
Chief Administrative Officer

/lb

Cc: Rosanna Pellerito, Acting Manager of Risk & Insurance

Human Resources - Employee Docket

City of Windsor I 350 City Hall Square West I Room 201 I Windsor, ON I N9A 681
caodept @citywindsor.ca I www.citywindsor.ca