Change and Release Asset Management Configuration Life Technical Configuration Quality Management Service Desk View

View View Cycle View View View User assets

Presentation Project configurations
Schedules/plans Change Financial Asset, Asset Service Applications Asset and User configuration,
Layer Service Strategy,
Portal Request Status Change Status Reports Asset Application Configuration Changes, Releases,
Advisory Board agenda Statements and Bills Design, Transition, Environment Management Asset and
and License Management Operations configuration Test Environment Policies, Processes, Configuration item and
Asset performance baselines and Infrastructure Procedures, forms, related incidents,
templates, checklists problems,

Search, Browse, Store, Retrieve, Update, Publish, Subscribe, Collaborate

Knowledge Monitoring
Processing Performance Management Scorecards, Dashboards
Query and Analysis Reporting Modelling
Layer Forecasting, Planning, Budgeting Alerting

Business/Customer/Supplier/User – Service – Application – Infrastructure mapping

Information
Integration
Layer Service Portfolio Service
Service Catalogue Model Integrated CMDB Service Release Service Change

Common Process, Schema Meta Data Data Data Extract, Transform,

Data and Mapping Management reconciliation synchronization Load Mining
Information

Data Integration

Project Definitive Media Physical CMDBs

Documentation Library
Platform Software Discovery, Enterprise Applications
Filestore Configuration Tools Configuration asset Access Management
Data and Definitive
Eg. Storage Management Management Human Resources
Information Document Library CMDB1 Database and audit Supply Chain
Sources
Middleware Network tools Management
and Tools Structured
Definitive Multimedia Mainframe
Customer Relationship
Library 1 Distributed Desktop
CMDB2 Management
Project
Software Definitive Multimedia
Library 2 CMDB3

Example of a Configuration Management System

ITIL Version 3 Service Transition OGC