INTRODUCTION

BUSINESS AND MANAGEMENT

Management, Eleventh Edition, Global Edition by Stephen P. Robbins & Mary Coulter ©2012 Pearson Education
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Why are Managers Important?
• Organizations need their managerial skills and
abilities more than ever in these uncertain
and complex.
• The quality of the employee/supervisor
relationship is the most important variable in
productivity and loyalty.

Management, Eleventh Edition, Global Edition by Stephen P. Robbins & Mary Coulter ©2012 Pearson Education
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Who Are Managers?

• Manager
– Someone who
coordinates and
oversees (control) the
work of other people so
that organizational goals
can be accomplished.

Management, Eleventh Edition, Global Edition by Stephen P. Robbins & Mary Coulter ©2012 Pearson Education
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Classifying Managers
• First-line Managers - Individuals who manage
the work of non-managerial employees.
• Middle Managers - Individuals who manage
the work of first-line managers.
• Top Managers - Individuals who are
responsible for making organization-wide
decisions and establishing plans and goals that
affect the entire organization.

Management, Eleventh Edition, Global Edition by Stephen P. Robbins & Mary Coulter ©2012 Pearson Education
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 Exhibit 1-1: Levels of Management

Management, Eleventh Edition, Global Edition by Stephen P. Robbins & Mary Coulter ©2012 Pearson Education
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Management and Leadership
• Managers sustain and control organizations
• Leaders try to change them
• Leaders have vision and inspire others to
follow it
• Managers follow an organization’s present
vision
• Management and leadership requirements
– Differs in different organizational positions
– Differs at different times in an organization’s
history

Management, Eleventh Edition, Global Edition by Stephen P. Robbins & Mary Coulter ©2012 Pearson Education
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Management and Leadership
(Cont.)

External environment

Stable Turbulent

Manager Leader

Management, Eleventh Edition, Global Edition by Stephen P. Robbins & Mary Coulter ©2012 Pearson Education
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Effectiveness and Efficiency

• Efficiency • Effectiveness
– Getting the most output – Attaining organizational
for the least inputs goals

Management, Eleventh Edition, Global Edition by Stephen P. Robbins & Mary Coulter ©2012 Pearson Education
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 Exhibit 1-3: Efficiency and Effectiveness
in Management

Management, Eleventh Edition, Global Edition by Stephen P. Robbins & Mary Coulter ©2012 Pearson Education
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Management Functions
• Planning - Defining goals, establishing strategies to
achieve goals, and developing plans to integrate and
coordinate activities.
• Organizing - Arranging and structuring work to
accomplish organizational goals.
• Leading - Working with and through people to
accomplish goals.
• Controlling - Monitoring, comparing, and correcting
work.

Management, Eleventh Edition, Global Edition by Stephen P. Robbins & Mary Coulter ©2012 Pearson Education
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Exhibit 1-4: Four Functions of Management

Management, Eleventh Edition, Global Edition by Stephen P. Robbins & Mary Coulter ©2012 Pearson Education
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Management Roles
• Roles are specific actions or behaviors
expected of a manager.
• Mintzberg identified 10 roles grouped around
interpersonal relationships, the transfer of
information, and decision making.

Management, Eleventh Edition, Global Edition by Stephen P. Robbins & Mary Coulter ©2012 Pearson Education
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Management Roles
• Interpersonal roles
– Figurehead (e.g greating visitor), leader, liaison (doing
external board work)
• Informational roles
– Monitor (reading periodically and reports), disseminator
(holding informational meeting), spokesperson (giving
information tomedia)
• Decisional roles
– Entrepreneur (developed a new program), disturbance
handler (org strategy that involve disturbance), resource
allocator (schedulling), negotiator (articipating in union
contract negotiations)
Management, Eleventh Edition, Global Edition by Stephen P. Robbins & Mary Coulter ©2012 Pearson Education
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 Luthan’s Research
• Luthans and partners: study for 450 manager,
They found 4 managerial activities:
– Traditional Management : POLC
– Commumunication: Changing Information and
document process
– Human Resource management : Motivation,
Management conflict, placement, training and
development
– Networking: Interaction with other people.

Management, Eleventh Edition, Global Edition by Stephen P. Robbins & Mary Coulter ©2012 Pearson Education
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Luthan’s Research
• Result of studies:
– Average managers
– Success manager
– Effective managers:

Management, Eleventh Edition, Global Edition by Stephen P. Robbins & Mary Coulter ©2012 Pearson Education
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Luthan’s Research

Management, Eleventh Edition, Global Edition by Stephen P. Robbins & Mary Coulter ©2012 Pearson Education
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Skills Managers Need
• Technical skills
– Knowledge and proficiency in a specific field such
as engeneering, accounting, etc
• Human skills
– The ability to work well with other people
• Conceptual skills
– The ability to think and conceptualize about
abstract and complex situations concerning the
organization

Management, Eleventh Edition, Global Edition by Stephen P. Robbins & Mary Coulter ©2012 Pearson Education
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The Importance of Customers
• Customers: the reason that organizations exist
– Managing customer relationships is the
responsibility of all managers and employees.
– Consistent high quality customer service is
essential for survival.

Management, Eleventh Edition, Global Edition by Stephen P. Robbins & Mary Coulter ©2012 Pearson Education
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The Importance of Innovation
• Innovation
– Doing things differently, exploring new territory,
and taking risks.
– Managers should encourage employees to be
aware of and act on opportunities for innovation.

Management, Eleventh Edition, Global Edition by Stephen P. Robbins & Mary Coulter ©2012 Pearson Education
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The Importance of Sustainability

• Sustainability -
a company’s ability to
achieve its business
goals and increase long-
term shareholder value
by integrating economic,
environmental, and
social opportunities into
its business strategies.

Management, Eleventh Edition, Global Edition by Stephen P. Robbins & Mary Coulter ©2012 Pearson Education
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Why Study Management?
• Universality of Management
– The reality that management is needed
• in all types and sizes of organizations
• at all organizational levels
• in all organizational areas

Management, Eleventh Edition, Global Edition by Stephen P. Robbins & Mary Coulter ©2012 Pearson Education
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 Exhibit 1-9: Universal Need for
Management

Management, Eleventh Edition, Global Edition by Stephen P. Robbins & Mary Coulter ©2012 Pearson Education
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