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DrewLinQ User Manual
DrewLinQ User Manual
DrewLinQ User Manual
User Manual
Copyright Information
Users are given permission to copy any part of this manual provided that the copy is used with the DrewLinQ
product and the "Copyright © 2016 Drew Technologies, Inc ." statement remain on all copies.
"DrewTech" is synonymous with "Drew Technologies, Inc." and is used throughout this manual.
Notices
The information contained in this document is subject to change without prior notice. DrewTech shall not be held
liable for technical, editorial errors, or omissions herein.
Warranties for DrewTech products and services are set forth in the express written warranty statements
accompanying the product. Nothing herein should be construed as constituting any additional warranty.
DrewTech assumes no responsibility for any damage resulting from the use, misuse, or negligent use of the
DrewLinQ hardware or any software application used with the DrewLinQ.
Acknowledgements
Microsoft™ and the various versions of Windows™ are U.S. registered trademarks of Microsoft Corporation.
Most OEM software applications are registered trademarks of their respective corporations and also carry
copyright notices.
Safety Information
The DrewLinQ is designed to be used by those trained in the diagnostics and reprogramming of vehicles and equipment.
The user is assumed to have a good understanding of vehicle electronic systems and the potential hazards involved while
working in a shop environment. There are numerous safety situations that cannot be enumerated or foreseen, so
DrewTech recommends that the user read and follow all safety messages in this manual, on all shop equipment, from
vehicle manuals, as well as internal shop documents and operating procedures.
1. Table of Contents
1. TABLE OF CONTENTS ............................................................................................................................................ 3
2. INTRODUCING THE DREWLINQ ............................................................................................................................. 5
2.1. OPERATING SYSTEMS SUPPORTED .................................................................................................................................... 5
2.2. TMC/SAE STANDARDS ...................................................................................................................................................... 5
2.3. PROTOCOLS SUPPORTED ................................................................................................................................................... 6
2.4. DREW LINQ LIGHT EMITTING DIODE (LED) INDICATORS ..................................................................................................... 6
3. INSTALLING THE DREWLINQ................................................................................................................................. 7
3.1. IF INSTALL DOES NOT RUN W HEN INSERTING THE CD INTO THE PC .................................................................................. 7
3.2. LATEST DRIVERS ................................................................................................................................................................ 7
4. ACTIVATING THE DREWLINQ ................................................................................................................................ 8
5. TROUBLESHOOTING THE DREWLINQ WITH VDA VALIDATION TOOL (VVT) ....................................................10
6. TROUBLESHOOTING RP1210 DEVICES ...............................................................................................................11
6.1. COMMON HD/MD CONNECTORS AND T YPICAL PROTOCOLS TO TEST .............................................................................. 11
6.2. VALIDATING A J1939 OR J1708 VEHICLE - SIMPLE TEST ................................................................................................................. 11
6.3. VALIDATING J1939@500K OR MULTI-CAN-CHANNEL VEHICLES - ADVANCED SETTINGS ...................................................................... 12
6.4. VALIDATION TEST RESULTS .............................................................................................................................................. 13
6.5. TROUBLESHOOTING SUGGESTIONS AND NEXT STEPS ...................................................................................................... 14
7. TROUBLESHOOTING J2534 DEVICES ..................................................................................................................15
8. HEAVY-DUTY AND MEDIUM-DUTY SOFTWARE COMPATIBILITY.......................................................................16
9. LIGHT-DUTY/MEDIUM-DUTY J2534 SOFTWARE COMPATIBILITY ......................................................................17
9.1. SETTING UP J2534-COMPLIANT APPLICATIONS ............................................................................................................... 17
10. SETTING UP COMMON APPLICATIONS FOR THE DREWLINQ ...........................................................................18
10.1. ALLISON DOC .............................................................................................................................................................. 18
10.2. BENDIX ABS DIAGNOSTICS........................................................................................................................................... 18
10.3. CATERPILLAR ELECTRONIC TECHNICIAN (CAT ET) AND NOTES ................................................................................... 18
10.4. CUMMINS INSITE ......................................................................................................................................................... 19
10.5. DANA DIAGNOSTIC TOOL .............................................................................................................................................. 19
10.6. DASHLOGIC - PASSTHRUSCOPE ................................................................................................................................... 19
10.7. DETROIT DIAGNOSTICLINK 8 ......................................................................................................................................... 19
10.8. EATON SERVICERANGER .............................................................................................................................................. 19
10.9. HINO DIAGNOSTIC EXPLORER (DX2) .................................................................................................................... 19
10.10. NAVISTAR SERVICEMAXX J1708 ............................................................................................................................... 20
10.11. NAVISTAR SERVICEMAXX .......................................................................................................................................... 20
10.12. NAVISTAR DIAMOND LOGIC BUILDER (DLB) .............................................................................................................. 20
10.13. MERITOR-WABCO TOOLBOX .............................................................................................................................................. 20
10.14. NOREGON JPRO(TM) PROFESSIONAL............................................................................................................................. 20
10.15. POCKETFLEET PF-DIAGNOSE....................................................................................................................................... 20
10.16. RA CONSULTING SILVER SCAN TOOL ........................................................................................................................... 20
10.17. VOLVO/MACK PREMIUM TECH TOOL (PTT) .................................................................................................................. 20
11. PRODUCT SPECIFICATIONS .................................................................................................................................21
11.1. DREW LINQ PHYSICAL AND ELECTRICAL........................................................................................................................ 21
11.2. DREW LINQ PINOUTS HIGH-DENSITY DB26 .................................................................................................................. 21
12. TECHNICAL SUPPORT AND RETURN MERCHANDISE AUTHORIZATION (RMA) ...............................................22
12.1. TECHNICAL SUPPORT ................................................................................................................................................... 22
The DrewLinQ supports both the Technology and Maintenance Council (TMC) RP1210 and the Society of Automotive
Engineers (SAE) J2534 application programming standards.
Vehicle Power LED on, indicates power from the vehicle or external power.
STOP!!!
1. Log onto the PC as an Administrator. The account you log into must have Administrator privileges
to install the drivers.
2. Connect your PC to the Internet. Internet access is required to activate the DrewLinQ. The
DrewLinQ cannot be used until it is activated. You can run the install and then activate the
DrewLinQ at a later date, however it will not work until it has been activated. If you need to
activate it later, the instructions for doing so are in "Chapter 4, Activating the DrewLinQ".
3.1. If Install Does Not Run When Inserting the CD into the PC
If setup does not begin automatically, you ran manually run the install through the Windows Start Menu:
Start → All Programs → Drew Technologies, Inc. → Universal Activator → DrewTech Activator
Press the "Activate My Device!" button and the following screen will be displayed. Select the "DrewLinQ" entry
and press the "Continue" button.
The next screen will be displayed. Please fill out the form in its entirety and press the "Continue" button.
DrewTech uses this information for warranty purposes and not for unsolicited e-mails or telephone calls (SPAM).
We may send information from time to time about updates to drivers or other pertinent product information.
The next screen will be displayed asking which OEMs or component suppliers you provide service for and how
experienced you are at diagnostics and reprogramming. This allows us to send specific product bulletins. Please
select each OEM or component supplier and after filling in the data, press the "Continue" button.
The next steps ensure the DrewLinQ can be recognized by the PC after a disconnection (USB drivers properly
installed and working). Press the OK button after removing the DrewLinQ from the PC. After the activator sees
the DrewLinQ removed, it will tell you to reinsert it. After the activator sees the DrewLinQ, it will bring up another
dialog box. Press OK to continue.
After the activator has seen the DrewLinQ device disconnect and connect, it will send the information to a
DrewTech server and complete the product activation. Press the "Close Application" button to continue.
If the application you are running is having trouble using the DrewLinQ, read the chapter in this manual (Setting Up
RP1210 Applications) on configuring the application to use the DrewLinQ. If you have ensured the application is
configured properly, you can use the VDA Validation Tool(VVT) to troubleshoot the DrewLinQ. DrewTech encourages
DrewLinQ users to use VVT to ensure end-to-end communications before starting any application using the DrewLinQ.
1. Connect the DrewLinQ to the vehicle and ensure the Vehicle Power LED is illuminated.
1.1. Not seeing the Vehicle Power LED illuminated usually indicates the ignition key is not on. The PC will be able to
see the DrewLinQ, but the DrewLinQ will not be able to read messages from the vehicle databus.
2. Connect the DrewLinQ to the PC and ensure the Power LED is illuminated.
2.1. Not seeing the Power LED illuminated usually indicates an inoperative USB port (very common among heavily
used service-bay diagnostic PCs). Try another USB port until the LED becomes illuminated and you can hear
the "dah-ding" Windows "USB device found" sound.
3. Start the VDA Validation Tool (VVT) application using the icon on the desktop.
Connector
Connector 6-pin Deutsch 9-pin Deutsch J1939 Type I - Black 9-pin Deutsch J1939 Type II - Green Volvo 2013 and Newer (Modified OBDII)
J1708
J1708 J1708
Simple Test J1708 ISO15765
J1939 J1939
CAN
CAN on Channel 1/2, Auto Baud J1939 on Channel 1/2/3, Auto Baud
CAN on Channel 1/2/3, Auto Baud
Advanced J1939 on Channel 1/2, Auto Baud CAN on Channel 1/2/3, Auto Baud
None J1939 on Channel 1/2/3, Auto Baud
Settings Test ISO15765 on Channel 1/2, Auto Baud ISO15765 on Channel1/2/3, Auto Baud
ISO15765 on Channel 1/2/3, Auto Baud
IESCAN on Channel 1/2, Auto Baud IESCAN on Channel 1/2/3, Auto Baud
1) Select the DrewLinQ using the Vendor, Device, Protocol dropdown boxes:
3) The possible test results are described below in section "6.4. Validation Test Results".
2) Select the DrewLinQ using the Vendor, Device, Protocol dropdown boxes:
Selecting DrewLinQ and the J1939 Protocol (CAN Channel 1, Auto Baud Detect)
4) The possible test results are described below in section "6.4. Validation Test Results".
The green arrows between the picture of the PC and the picture of the DrewLinQ indicate that there was a
successful connection between the PC and the DrewLinQ device.
The green arrow between the picture of the DrewLinQ and the picture of the truck indicate that there were
messages seen on the vehicle.
The green arrows between the picture of the PC and the picture of the DrewLinQ indicate that there was a
successful connection between the PC and the DrewLinQ device.
The red arrow between the picture of the DrewLinQ and the picture of the truck indicate that there were no
messages seen on the vehicle using the selected protocol (and/or CAN channel).
It is possible the ignition is turned off, or the wrong protocol/CAN channel was selected.
The red arrows between the picture of the PC and the picture of the DrewLinQ indicate that there was a
failure connecting to the DrewLinQ.
Since connecting to the DrewLinQ failed, there were no attempts to read messages from the vehicle...
Try a different USB port on the PC. If that fails, reboot the PC and retry all USB ports.
If you get Green/Green (image on the top left), the DrewLinQ is working perfectly. Your focus should be on
configuring your application to use the DrewLinQ and/or select another protocol or CAN channel.
If you get Red/Blank (image on the top right), then there is something wrong with the USB port or drivers that
is keeping the PC from seeing the DrewLinQ. You should probably focus on USB ports.
If you get Green/Red (bottom image), then VVT could not see or provoke a response on the selected protocol
(and/or CAN channel). You should try another protocol, CAN channel, and ensure the ignition is turned on.
Following these instructions will probably resolve your problem, however if after trying all of the protocols
mentioned for your connector, don't hesitate to call our technical support personnel at (734) 222-5228; Option 3.
* See the addendum on CAT ET for special notes regarding this software.
** Supposedly PACCAR DAVIE is RP1210 compliant, but has not been tested.
Below are specialty apps, outdated apps, or are being replaced. The DrewLinQ should work with them as well.
If your OEM diagnostic/reprogramming software is not listed, it may still work. In the event it does not, a
DrewTech CarDAQ or a Mongoose product should work. Feel free to contact DrewTech with any questions.
DrewLinQ is able to diagnose and reprogram vehicles using the J1850VPW, J1850PWM, ISO9141, ISO14230, and
ISO15765 OBDII/J1979 protocols with the following exceptions:
DrewLinQ does not support the application of a programming voltage, nor grounding of pins, which are needed for
various reprogramming applications. For these vehicles, the CarDAQ or Mongoose is the best option. Feel free
to contact DrewTech with any questions.
DrewLinQ has been validated against the following applications using the following protocols:
Enable Dual Data Link. This checkbox should be checked for most cases. However, some older J1708
(ATA) only vehicles and industrial stationary equipment will not work with it checked. If ET does not connect,
uncheck this box.
The DrewLinQ product line does not support the CAT Data Link (CDL) protocol that is still common among
certain CAT off-highway vehicles and industrial stationary equipment. CDL is a proprietary protocol and
requires you go to your local CAT distributor and purchase a CAT adapter. To determine if you need to
purchase a CAT branded adapter, see "Appendix B - CAT Electronic Technician (ET) Compatibility".
If you want to define a DrewLinQ entry for J1708 and J1939 individually, you can repeat steps 1-4 and
name the entries based on the protocol, for example "DrewLinQ-USB - J1939 - RP1210A"
Volvo/Mack PTT is very finicky about VDA connections. Never press the "Connect" button. If you do the
connection usually fails. Just wait a few minutes for PTT to establish its own connection. If connection
doesn't occur, re-boot the PC.
Starting in model year 2013, Volvo/Mack introduced a new diagnostic connector for a Volvo/Mack chassis with a Volvo
engine. The connector is roughly based on the SAE standard J1962/OBDII connector commonly seen in automobiles. It
contains two separate CAN channels as well as J1708:
Below are the pinouts of the connector and the usage by Volvo as compared to the OBDII standard.
The underlying issue regarding special cabling is not because of J1708, the two CAN channels, or the Volvo PTT
application. The Volvo PTT application automatically handles the connections between CAN1 and CAN2 as well
as J1708. The issue is with component applications (i.e. transmission, ABS) and J1939 being on CAN2.
RP1210 was developed before multiple CAN channels appeared on vehicles, so when an application connects to
"J1939", "CAN", or "ISO15765", the VDA directs the connection to CAN1. RP1210 was modified to allow
connecting to any CAN channel, and allowing the application to let the VDA do automatic CAN baud rate detection.
At the time of fielding this vehicle, PTT implemented scanning CAN channels and using automatic baud rate
detection, however some component applications still have not. There was no way other than special cabling to
place J1939 (CAN channel 2) on CAN channel 1 and to also to pass the J1708 protocol. This left two scenarios for
VDA vendors as far as cabling:
1) Create a special Volvo cable that crosses CAN1 to CAN2 and vice versa along with passing the J1708
protocol. Both PTT and the component applications work in this single cable scenario. However, the cable in
this solution is not OBDII compliant. If a customer wants to work on an OBDII vehicle, they have to purchase
a separate OBDII compliant cable.
2) Create an OBDII compliant cable that also passes J1708, and then create a second "crossover cable" that
crosses CAN1 to CAN2 and vice versa along with passing J1708. This allows the component applications to
work. It also allows the user to remove the crossover cable and work on OBDII compliant vehicles.
DrewTech chose the second way because the cost of the two OBDII connectors and small length of cable are far
less than the price of a second complete cable. This cost savings is passed along to our customers.
CBL-DL-VV-OBD-T2 CBL-DL-VV-XO
Volvo 2013+/OBDII Compliant Cable XOVER Cable
13.5. Using VVT to Test This Platform - J1939 (CAN Channel 2 - Auto Baud Detect)
Connect only the CBL-DL-VV-OBD-T2 to the DrewLinQ and set up VVT to the following:
13.6. Using VVT to Test This Platform - ISO15765 (CAN Channel 1 - Auto Baud Detect)
Connect only the CBL-DL-VV-OBD-T2 to the DrewLinQ and set up VVT to the following:
The DrewLinQ works on CAT engines and equipment that use the J1939 and/or J1708/J1587/ATA protocols.
o You may be able to use the standard DrewLinQ 9-pin Deutsch vehicle cable.
o You may have to purchase the DrewLinQ CAT cable (CBL-DL-CAT-EQ).
The DrewLinQ will not work on CAT engines and industrial stationary equipment using only the proprietary CAT
Data Link (CDL) protocol.
o If your CAT engine/equipment only uses the CDL protocol, then you will be required to purchase the
proprietary CAT adapter. Continue reading to determine if this is necessary.
The top illustration shows the SAE standard J1939 connector in contrast to the CAT Proprietary Connector below. The
DrewLinQ J1939 Type II cable (lime green) will fit both types (J1939 Type I, J1939 Type II). If the vehicle or equipment
with the CAT engine uses either one of these connectors, the DrewLinQ will work with that vehicle.
Note that the "A pin" has a keyway (see green arrow), whereas the CAT connector below does not.
Note that the Ground/Power pins on the CAT connector are reversed compared to the SAE standard. Cutting the
"A pin" key off of the standard DrewLinQ cable will not allow it to work because the J1708/J1587/ATA protocol
and the J1939 protocol are on different pins.
If you have the CAT Proprietary Connector and A/B (Power/Ground) and D/E (CDL) are populated, you need to purchase
the CAT branded diagnostic adapter and associated cabling from your local CAT dealership.
If A/B (Power/Ground) pins and F/G (J1939) or H/J (J1708/J1587/ATA) are populated, you can use your DrewLinQ;
however you will need the special DrewLinQ CAT cable(CBL-DL-CAT-EQ).
Currently there is only RP1210 sample source code in the C++ language.
If the product proves defective during this warranty period, contact DrewTech Technical Support in order to obtain
a Return Merchandise Authorization (RMA) number. The customer is responsible for shipment of the defective
product to DrewTech. When returning a product, the customer shall mark the RMA clearly on the outside of the
package and include all cables and accessories purchased with the DrewLinQ along with any proof of purchase if
available.
A DrewLinQ is warranted for 90 days after a warranty repair, or to end of the original factory warranty period (or if
an extended warranty was purchased, the extended warranty period), whichever is the longest.
DrewTech retains the exclusive right to repair or replace (with a new or newly overhauled replacement product) the
device or offer a full refund of the purchase price at its sole discretion.
SUCH REMEDY SHALL BE YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY BREACH OF WARRANTY.
17.3. Governance
The user agrees to be governed by the laws of the State of Michigan, United States of America, and consents to
the jurisdiction of the state court of Michigan in all disputes arising out of or relating to the use of this device.
17.4. Contact
Please direct all inquiries to:
Drew Technologies, Inc.
3915 Research Park Drive, Suite 10A
Ann Arbor, MI 48108
(734) 222-5228