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Store Operations
! Assessment of in-store labor activities focused on
Process Assessment: inventory management, merchandising and customer
service to simplify and streamline processes while
optimizing the labor budget.

client
A $16+ billion small-box discount retailer with over 10,000 stores in the United States.

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challenge
Client leadership recognized the
need to better understand and
optimize its in-store staffing
model, processes and labor
standards. The retailer
strategically operates with a very
lean store staff, therefore sought
to validate this approach and
focus labor on greater value-add
activities. The client wished to
identify opportunities to deploy
more efficient in-store processes
in order to optimize store
payroll spend.
parker avery solution
The Parker Avery Group performed an
evaluation of current in-store processes
across multiple store formats and
geographic locations, taking into
consideration the impacts of store size,
volume and other pertinent factors. The
studies were conducted over several weeks
to capture variances in store traffic. results
The project team devised specific Parker Avery’s recommendations
recommendations for improvement, focusing included short-term actions and
on areas that offered the greatest potential long term visions, as well as a
to streamline and simplify store processes: high level assessment of
implementation impacts and
• Front End (Checkout/Returns)
• Inventory Management business benefits. The client is
using these recommendations as
(Receiving/Stocking/RTV)
• Store Merchandising Activities input to an initiative to drive
Merchandising reset
(Resets/Promotions)
• Back Office/Management (Invoice/Cash improvements and optimize in-
store inventory management
Handling)
efficiencies.
This work effort included validating the
actual time required to perform store
activities and comparing those times with
existing engineered standards, identifying
key areas requiring improved process
design, performing a gap analysis against
leading practices, and developing a set of
prioritized opportunities both in-store and
upstream that offer the greatest potential for
efficiency gains.
Parker Avery's recommendations focused
on removing as much non-value work from
the store staff as possible by identifying Time Study Sample:
ways to optimize inventory and reduce Store Tasks Allocation
merchandising tasks.

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