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Classwork: Service Design Workshop 1
Classwork: Service Design Workshop 1
SERVICE DESIGN
VERSION 2: September 2018
Teacher: Luwi Steve Ortega Subject: English Grade: Eleventh Term: First Month: August - September
Date grade A: Class Number Date grade B Class Number
2 4 7 9 12 2 4 7 9 12
22 24 27 29 31 03 05 07 1 6 11 22 27 28 29 03 04 05 10 1 6 11
3 5 8 10 13 3 5 8 10 13
Name:
With multiple
choice questions,
read the main part of the question first and underline
the key words.
a review, a notice, a letter, etc. and type of information © PET READING PRACTICE: https://flo-
Use: https://www.youtube.com/watch?v=1ShOoOd3FAo
HOMEWORK:
➢ Close – Up B1+ Book. Page 9. From Exercises A to D. ➢ Present simple or present continuous? Change the verb
a) I doesn’t likes this film. don’t like a) Are you having a motorbike?
c) Jim walk sometimes to school. c) I’d like to buy this coat. How much is it costing?
f) Tina not like computer games. f) This book is difficult. I’m not understanding it.
c) It’s 9.30 and the children _______ sitting at their desks. _______ (read) the “Guardian”.
d) Ken _______ like tea. In fact, he hates it. 2. Juan ________ (say) he _________ (do) a lot of fishing,
e) When it rains, _______ you take an umbrella? but he never _________ (catch) anything.
3. What __________ (you / watch) on the TV? I _________ ☺ How to do Part 2.
(watch) a programme about wildlife in the Artic.
The questions will often use different words from the
4. I ___________ (not know) which train to catch.
recording, so think about synonyms and paraphrasing.
5. ¡Look! The bus _____________ (come)
If you don’t hear the answer to one question, don’t worry
6. We usually ____________ (go) out to dinner on Saturday
about it. Keep focused or you could miss the answer to the
evenings.
next. Remember you always get two chances to listen to the
7. I _________ (not understand) the sign over there. What
recording.
__________ (it / mean)?
8. Things __________ (fall) to the ground because of gravity.
Before the recording starts, you get some time to read
through the instructions and questions, you should use this
9. We ___________ (paint) the flat at the moment.
to help you focus on and understand what you are likely to
10. Paul ___________ (live) in Hastings and _________
hear.
(work) as a civil engineer.
11. Why _______________ (that machine / not / work) now? ☺ How to do Part 3.
12. The President of the USA ___________ (not / live) in New When deciding on the answer, there are certain things you
York. will need to remember or do:
13. Why ___________ (you / wait) outside the door? The words you write will always be the same as you hear
14. This is a great party. I ___________ (have) a lovely time. on the recording. However, the words around the spaces
15. Sorry, Mary can’t speak to you. She ___________ (wash) may be different, so make sure you are ready to listen for
her hair. paraphrased texts.
16. That can’t be right! I __________ (not / believe) it!
Guess what kind of words you need to listen for. For
17. My nephew is a great cook! This cake ___________ (taste)
example, is it a verb, noun, adjective, adverb that is
wonderful.
missing? Is it a place name, address, location, number,
18. Where ___________ (you / go)? I haven’t finished talking
amount, or activity that’s missing?
to you.
☺ How to do Part 4.
19. I ____________ (not / take) the bus to school today.
20. Sophia _______ (prepare) a sandwich for herself at the
When deciding on the answer, there are certain things you
will need to remember or do:
moment, but I _________ (prefer) to eat salads.
Read the instructions first. They will tell you who the
speakers are and what they will talk about.
Know the answers can be at the start, middle or end of each listening.
recording. They might try to trick you by putting what could ➔ https://www.examenglish.com/PET/PET_listening.ht
be the answer at the start, when the key information is at ml
the end.
➔ Close – Up B1 Book. Page 10. From Exercises A to D.
You might need to listen for a lot of information, or
sometimes only one small detail. If a picture is quite
detailed, then you will have to pay extra attention to the
details.
Interact with the other candidate. Not everyone can get top
marks for grammar, vocabulary or pronunciation, but there's
At the start of the exam you will need to talk about yourself, no reason not to get a 5 for 'interactive communication'. This
people you know and places you go. mark is for initiating conversation, responding to what your
partner has said, and trying to move the discussion towards
Think about the things in your life you could talk about
an outcome.
before the exam. This will help you feel less nervous.
Try not to give short answers so think of extra information,
Acknowledge something the other candidate has said and
develop it – just like a conversation in the real world. Try to
descriptions or reasons you could include too.
avoid just giving stock phrases like "I agree with you" and
Tricks to help you feel confident then moving onto a different topic. Say why you agree (or
While you're waiting to go in, speak English to the people disagree) and discuss the point. For example, 'That's what
waiting with you. That way you're not going in "cold" – I think too because…'. You can ask the other candidate why
suddenly having to switch from your own language to they have that opinion too.
English. Think of it like doing warm up stretches before ¡Be yourself! It's OK to make jokes or use humour. Just
going for a run because it's an exam doesn't mean everything you say has
Forget about grammar and vocabulary today. Concentrate to be super serious. If your personality comes across, then
on answering the questions, listening to the instructions and it means the examiner is more likely to think of you as
your partner (for tasks where you have to interact with someone who expresses themselves well in English.
another student). If you've been studying for the exam for HOMEWORK: Answer in a long way these questions
months beforehand, you know all the grammar and from the list
vocabulary you're going to know. ¡So, there’s no point 1) Do you use social networking sites a lot? Why / Why not?
worrying about that on the day of the exam! 2) What are some of the things that your family usually do
If you make a mistake, correct it and move on. Don't let it together?
interfere with your fluency. You get marked down for 3) What are your plans for the future?
hesitation and long pauses. But, correcting your mistakes, 4) What kind of clothes do you like to wear?
or even, asking the examiner or the other candidate to 5) How do you usually celebrate your birthday?
repeat or clarify something can gain you marks. It's called a 6) Could you describe your house/flat and the rooms in it?
'repair strategy' and it's a sign of good communication skills. 7) What kind of weather do you like the most/the least? Why?
8) What do you normally have for your breakfast / lunch /
Tricks for success in the exam
dinner?
¡Be interesting! Remember the examiner has been going
9) How important is sport in your family?
through the same routine all day and he or she is bored.
10) What are your favourite TV programmes and why?
There are standard questions at the beginning of the exam
11) What are your favourite places for going out?
about where you live, your free time and school subjects,
12) What kind of holiday do you prefer and why?
for example. The examiner has probably heard the same
13) What do you like doing when you are on holiday?
answers all morning. If you're taking the exam in your own
14) Tell me how you imagine your life this time next year.
country, this is especially true as most candidates live in the
15) Tell me about the town where you live
same city. Before the exam, think of some interesting fact
16) Can you tell me about an object that is special for you? Why
about the place you live, or a hobby you have that is a bit
is it special?
different, or give an opinion about your school subject. Just
17) Where do you live? Tell me about your home
one or two sentences are enough to get the exam off to a
18) What is the best modern invention? Why?
good start.
o. We don’t go to _______ cinema very much these days. In
https://prezi.com/q-clhw7i2e8m/definite-and- fact, in _______ town where we live there isn’t _______
indefinite-articles/ cinema.
HOMEWORK p. Don’t stay in that hotel. _______ beds are very
uncomfortable.
➢ Close – Up B1+ Book. Pages 12. From Exercises A to F.
q. After I leave _______ school, I want to go to _______
➢ Use of English: Close – Up B1+ Book. Pages 13. From university.
Exercises A to D.