DEPARTMENTS AND FUNCTIONS

Major departments in Telenor and functions

 Finance
 Customer Services
 Commercial
 Technical
 I.T
 Human Resources
 Administration
 Legal Affairs

Finance Department
 Operations
 Corporate Accounts
 Bank reconciliation
 Treasury
 Budgeting and corporate affairs
 Credit and collection
 Procurement and contracts
 Payables
 Reporting and commissions

Customer service Department

Operations
 To facilitate and guide the customer
 To resolve customer’s queries, requests and provide optimal solution in minimum
turnaround time, keeping both companies and customer interest in focus.
 To inform and update customer about upcoming promos, AS and product.
 To minimize cost and increase revenue.

System

 The call center employees help solve the problems of customers on telephone.
 Identify and resolve root cause of chum and strive to minimize churn.

Marketing Department
 Develop and execute regular promotions
  Brand management
 Ensure successful new city product campaign launches
 Public relations
 International roaming
 Value added services
 Strategic planning and pricing
 Monitor competitor pricing and other activity and report back
 Market research
 Sales analysis

Sales Department
Indirect sales
 Manage the franchise network
 Ensure achievement of sales target of franchise
 Coordinate with other departments for development programs
 Training of franchise staff

Direct sale
 Meet assigned sales target throughout the year
 Maximize customer satisfaction and minimize churn
 Generate new accounts and manage old ones
 Strong follow-up

IT/Billing Department
 Networking
 Operating system
 Software development
 Resource applications
 Network security
 Billing

Internal Audit Department

 Audit internal system and processes
 Fraud prevention
 Revenue assurance
Technical Department
 Maintain and operate the GSM, 3G, LTE cellular network consisting of 900 base
transceiver sites and 9 mobile switching centers
 Plan and roll out network expansion as per the commercial target.
 Work closely with commercial and IT department to launch new services and cities,

Human resource Department of Telenor

Employee services
 Payroll information
 Leave and medical record
 Final settlements and provident fund
 Policies and procedures
 Employees record and recreation

OD and effectiveness
 Training plan
 Talent management
 Performance management
 Employees retention
 Orientation employee communication

Staffing and compensation

 Staffing plan and HR budgeting
 Management trainee and internship program
 Interviewing and selection
 Headhunters
 Compensation, benefits and incentive

Administration Department
 Stationary requirements
 Courier services vehicle maintenance
 Janitorial services
 Event management
 Cafeteria arrangement
 TELENOR’S HUMAN RESOURCE DEPARTMENT
STRUCTURE

CEO

Vice President
Strategy
Executive Vice President
Corporate & Regulatory Affairs
Safety and
Security
Regulatory & Legal Affairs
People Interconnect
Excellence &
Business Corporate
Public & Communicatio
Process Government
Improvement ns
Affairs ns

Organizational
Support
Services

Chief Finance Chief Chief Technical Chief

Officer / Vice Information Officer / Vice Marketing
President Officer / Vice President Officer / Vice
Finance President IT Technical President
Division Division Division Commercial
Division

Business Accounts Business Network Sales &

Planning & Support Planning & Distribution
Finance System Design

Procurement Treasury and IT Operations

Implementatio Marketing
Financial n
Operations
IT Security

Organizational Audit and Operations & Customer

Support Internal Maintenance Relations
Services Control

Real Estate & Segments &

Site Pricing
Acquisition
Credit Control

Products &
Platforms
“Telenor A Multinational Telecom provider where people make the future”

Telenor Pakistan HR Department which is known as Human Capital Division within Telenor.
The philosophy at Human Capital Division (HCD) is simple - "Creating Passion, Making a
Difference". They strive to enthuse their people with a passion to contribute to the growth of
Telenor Pakistan through their culture and environment which empower! This allows them to
make a difference at every level. Their customers are people who consistently add value to the
organization and are loyal, sensitive and respectful of their colleagues. They take their
responsibility towards these people very seriously and pledge the following: - Aspire to make a
difference within division, company and within the community in which they live. - Build a
culture which infuses passion for achievement and contribution and instils pride for the
Company. - Make Telenor Pakistan the best and the safest place for their people to work in. -
Embrace change & constant renewal and will always be available for their people.