SocialMiner Chat - Customers wait for an agent, but no agent ever respo... http://docwiki.cisco.com/wiki/SocialMiner_Chat_-_Customers_wait_for...

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Problem Customers are submitting requests and waiting for agents to respond, but agents are not
Summary notified that there are chats waiting.
Error Message None
SocialMiner cannot send HTTP notification about incoming chat contacts to Unified CCX.
Possible Cause The URL configured in the notification created by Unified CCX may be wrong. There may
also be an issue with the firewall configuration or with connectivity.

Make sure the Unified CCX Tomcat server is up.

Sign in to the Unified CCX Appadmin and go to Subsystems -> Chat -> SocialMiner
Configuration.
The status indicators should be green.
Open the SocialMiner user interface and navigate to Administration -> Notification
Recommended gadget.
Actions Find the HTTP notification that Unified CCX created.
Hover your mouse over the status indicator for more details.
Check the URL field of the HTTP notification created by Unified CCX. Ensure
that it is a valid url to reach Unified CCX.
Check the connectivity between SocialMiner and Unified CCX. Use the ping
command and check for firewalls.

Release Release 9.0(x), 10.0(1), 10.5(1), 10.6(1)

Associated
None
CDETS #

Rating: 5.0/5 (2 votes cast)

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_Customers_wait_for_an_agent,_but_no_agent_ever_responds"
Category: Cisco SocialMiner

This page was last modified on 8 December 2014, at 14:28.

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2 de 2 07/11/2017 02:13 p. m.