Resume

Sudhansu Suman
Experience: 7 Months
Dukhnadih, Garsanda
Jamui, Bihar-811305
Mobile- +91- 9717691644
E mail- su4sud@gmail.com

Career Objective
Work towards improving and sustaining the reputation and good will of concerned organization.

Exam Board/University Year

B.Tech in Information Technology from UPTU , Lucknow with 67.96%.
10+2 From Bihar Board, Patna with 50.54%.
10th From Bihar Board, Patna with 58.57%.

Previous Company
Company: Concentrix Daksh Services India Pvt
Designation: Desktop Support Engineer.
Payroll Company: Ixora Global services Pvt. Ltd.
Duration: 15 October, 2019 to 17 Feb, 2019

Previous Company
Company: Wipro Infotech Pvt. Ltd.
Designation: Desktop Support Engineer.
Payroll Company: Impact Infotech Pvt. Ltd
Duration: 30 April, 2016 to 15 July, 2016

Technical Support
Providing technical support to end user (local and Remote).
Troubleshooting of hardware, Software and Networking problem. IP phone configuration.
Hardware and Software Installation.
Installing and upgrading different OS (Windows vista, Windows7, Window 8.1 pro, window 10) &
Software.
Downloading & installing patches and updates as and when required for antivirus, and OS servers.
Installation Network Printer and Local Printer.
Supporting Planned Backup Management.
Backup of desktops and laptop
Backup of PST.

Responsibility:
Scrubbing Hard disk, Find out ping and tracert report.
Installing and maintaining Antivirus like Symantec, PGP, SSCCM,
Preparing PC’s /Laptop’s for new users.
Working with different platform of Windows troubleshooting:
Troubleshoot and resolve incidents (Hardware and Software) related to desktop and associated
peripherals.
Troubleshoot Network connectivity (LAN) issues.
Troubleshooting mail client MS Outlook, Gmail Configured
Computer Skills
Operating Systems, Applications, Hardware & Networkiing

Personal Details
Date of Birth : 10-09-1989
Father's Name : Sh. Pradeep Kumar
Gender : Male

Marital Status : Single

Language Known : English, Hindi

Declaration
I hereby declared that the above-mentioned information is correct up to my knowledge and I bear
the responsibility for the correctness of the above-mentioned particulars.

Place : Gurgaon
(Sudhansu Suman)