1) MATCH THE WORDS WITH THE

DEFINITIONS

1 department NAME: OSCAR Molina VILLANUEVA

2 IT WRITE THE LETTER
3 Production 1-A
4 Payroll 2–G
5 Personnel 3–B
6 Marketing 4–I
7 Human Resources 5–E
8 CEO 6–F
9 COO 7–C
10 CFO 8-D
9–H
A—a part of a acompany with particular 10 – J
responsabilities. CHARACTERISTICS OF A TELEPHONE ETTIQUETTE
1 - Keep good mood
B- the person incharge of the company 2 - moderate voice tone and clearly
operations. 3 - Do not leave calls on hold
4 - it's not to keep long conversations
C – the part of a company responsible for a 5 - have patience
business´s employees

D- The president of the company.

E- the part of a company responsible for

creating the products the company offers.

F- the part of a company responsible for the

publicity of the products.

G- the part of a company responsible for the

internet in the company.

H- a business´s eemployee

I- The person in charge of the money in the

company.

J- the part of a company responsible for

distributing salaries.

2) WRITE 5 CHARACTERISTICS OF A
TELEPHONE ETTIQUETTE.