Saikat Roy

AT: Fulia Colony-Township

Fulia Colony
PS: Santipur.
Nadia-West Bengal)
PIN: 741402
Mob: +91 9065655598
Email: saikat.ae09@gmail.com

Enthusiastic & results-driven management professional Diploma in Automobile Engineering with 4+ years of experience in LCV Customer service
support aspiring a career in a growth oriented organization to utilize acquired skills and knowledge in achieving organizational goals, while
attaining personal and professional growth. Seeking a challenging Service Assignment – Customer Service.

Presently working as Bodyshop Incharge At Vinayak Auto Trade-Bajoria Group

(TATA COMMERCIAL VEHICLES)
Profile at a Glance
* Over 6+ years of experience in Automobile sector.
• Well versed in managing overhauling, troubleshooting, and customer satisfaction.
ICICI LOMBARD G.I.C Ltd as Customer Service Manager-Motor Claims
* A result oriented professional with nearly 6+ years experience in Automobile service &insurance field
involves in Troubleshooting, Customer support, Technical support.
*A Keen performer with skills in taking process improvement - 5S, Kaizen, SOP
* Ability to work with customers and service professionals.
* Extensive knowledge of the automobile working principles and Service Practice.
* Good knowledge in CSI, JD Power survey and Warranty process.
* Familiar with various technical tools and applications.
* Exposure in proper deployment of service processes across the network.
•

Professional Experience
 ICICI LOMBARD G.I.C Ltd
Working as a C.S.M -Motor(01/03/2014 to 31/12/2016)
* Handling motor vehicle claims involves in spot survey, Initial survey, documents verification.
*Coordinating with surveyors, investigator and deputing them to carry out their respective jobs
* Interacting with dealers,wokshops and customers, court appraising them on the deficiencies in the claim and swoliciting
further documents/details.
* Extensive knowledge of the automobile working principles and Service Practice.
* Working closely ewith various departments to ensure efficient operations and disbursement of claim within the Turn Around
Time(TAT).
* Ascertained the cause of damage, evaluating the extent of loss, assessing liability to the insurance company under the
contract of insurance
* Involved in processing files & following up with branches for the submitted required documents.
Generated MIS reports with crucial data and submitting to the management.
Analyzing and visualizing of risk at the time of pre policy inspection.

KOLKATA AUTO AGENCIES-KOLKATA BAJAJ (Authorized Dealer of Bajaj Auto Ltd-3W.,)

Works Manager (01/08/2011 to 30/02/2014)

Highlights:
• Opening job cards through CRMDMS(AUTOSHOPPE 3.3)
• Allotting jobs to the respective technician
• Complaint Handling. Compliant analysis. Attending Complaint at customer site
• Technical seminar & presentation at customer’s site
• Service Marketing
• Giving proper estimate to the customer about vehicle
• Taking the trial of Vehicle after repairing
• Ensuring timely delivery of serviced vehicles to customer.
• Customer training for vehicle operations & vehicle care
• Trouble shooting Analysis.
• Maintaining R.O.L & ABC Analysisof Spare & Parts.
•

Training:
• Diesel Basic Training in RE445 & MEGAMAX at Kollkata R.T.C(Aggregate Wise)
• WMDP Training in RE445 & MEGAMAX in Bajaj Auto Ltd. at Waluj(Aurangabad-MH)

EAST INDIA BEARING CO LTD Ahmedabad. (Authorized Dealer of NTN BEARING Japan.,)
Service Engineer (01/04/2011 to 31/07/2011)
Highlights:
• Installation of industrial bearing with the customer execute the job done as per customer need
• To handle the Technicians
• To ensure the all job done in the machine as A.M.C
• Timely completion of Work.
• Ensure the work should be upto the customer satisfaction level

Training:
• Aggregate Training
• OEM Training
Professional
Diploma in Automobile Engineering from W.B.S.C.T.E Kolkata completed on 2011

Operating System: Windows 95,98,2000 & XP

Technical

O.E.M service(A.M.C) from E.I.B.C Ahmedabad for the period 3 Months

1 Month Special Course in NTN BEARING at ABD.GUJARAT
Education

10th (Secondary), W.B.B.S.E (2002)

12th(Higher Secondary), W.B.S.C.T.E(2004)
B.A(Hons) English( Kalyani University)
Personal Details

Father’s Name : Mr. Ratan Roy

Date of Birth : 30th April 1987
Marital Status : Single
Nationality : Indian
Religion : Hinduism
Language Known : Hindi, English, & Bengali