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Specialization Project On Survey On Employee Welfare Activities in CGS LTD
Specialization Project On Survey On Employee Welfare Activities in CGS LTD
Specialization Project On Survey On Employee Welfare Activities in CGS LTD
On
Survey on Employee welfare activities in CGS Ltd
Report submitted in partial fulfillment of the requirement for the award of
Post-Graduation Diploma in Management
(Session-2017-2019)
Submitted by
T.SHARUNPUSHPA
PGDM
26-053
Under Guidance of
K. Sreehari
Associate Professor
i
DECLARATION
I Ms. T.Sharunpushpa hereby declare that the project entitled “Survey on employee welfare
activities in CGS Ltd” is the original work done by me under the guidance of Mr. K. Sreehari,
Associate Professor, Siva Sivani Institute of Management.
I further declare that it is original work made by me as a part of my Post Graduate Diploma in
Management.
Date: Signature
Place:
ii
ACKNOWLEDGEMENT
I sincerely thank my faculty guide Mr. K. Sreehari for the help he has rendered in way of
suggestions and guidance.
Date:
Place: Name
iii
TABLE OF CONTENTS
iv
CHAPTER- I
INTRODUCTION
pg. 1
SUMMARY
The main objective of this chapter is to understand the meaning and importance of Employee
Welfare activities at CGS. Ltd. The formation of CGS Surveyors had been inspired by the idea
of perceived need of an independent specialist company to provide comprehensive range of
surveillance and supervisory services in line with modern concepts, quality assurance,
environmental protection and relying in integrity and experience.
pg. 2
employees best outcomes, ensuring that there are high performers, dealing with performance
issues, ensuring of personal and management practices to form various regulations.
Activities also include managing the approach to employee benefits and compensation,
employee records and personnel policies. Usually small business (for profit and non-profit)
must carry out these activities themselves because they can’t afford part or full time. However,
they should always ensure that employees are aware of personnel policies which conform to
current regulations. Polices are often in the form of employee manuals, which all the employees
have. We should make a note that some people distinguish between HRM (a major
management) and HRD (human resource development profession).
The HRM function and HRD profession have undergone major changes over the past
20-30 years. Many years ago, large organizations looked at the “personnel department”, mostly
to manage paper work around hiring and paying people. But in the present scenario,
organizations consider the “HR department” is playing an important role in training and helping
to manage people so that people and the organization are performing at maximum capability
in highly fulfilling manner.
Human resource management is the organizational function that deals with issues related
to people such as compensation, hiring, performance management, organization development,
safety, wellness, benefits, employee motivation, communication, administration and training.
A large part of this growth is the human resource department of these companies, who
are responsible for hiring the people with the knowledge to bring new technology into a
company to be successful in the automotive marker; these companies need highly skilled and
developed persons who are talented, and a having string partnership between management and
labour unions.
The backbone of any successful company is the HR department, and without a talented
group of people to hire, culture, and inform employees, the company is doomed for failure. The
HRM strategic management function proper management of personnel enhances the dignity by
satisfying their social needs professional significance can be done by providing healthy
working environment it promotes the teamwork in employees.
pg. 3
INTRODUCTION TO EMPLOYEE WELFARE ACTIVITIES
Welfare includes anything that is done for the comfort and improvement of employees
and is provided over and above the wages. Welfare helps in keeping the morale and motivation
of the employees high so as to retain the employees for longer duration. The welfare measures
need not be in monetary terms only but in any kind/forms.
Labour welfare includes various facilities, services and amenities provided to workers
for improving their health, efficiency, economic betterment and social status.
Welfare measures are in addition to regular wages and other economic benefits
available to workers due to legal provisions and collective bargaining.
Labour welfare schemes are flexible and ever changing. New welfare measures are
added to the existing ones from time to time.
Welfare measures may be introduced by the employers, government, employees or by
any social or charitable agency.
The purpose of labour welfare is to bring about the development of the whole
personality of the workers to make a better workforce.
The very logic behind providing welfare schemes is to create efficient, healthy, loyal and
satisfied labour force for the organization. The purpose of providing such facilities is to make
their work life better and also to raise their standard of living.
Welfare programs for workers focus special significance in country like India where
poverty is quite pervasive and where an employee, by himself, is generally not in a position to
pg. 4
create such welfare facilities that can make his life more pleasant. When the facilities are
provided by the employer, it helps in making the work place more congenial.
It is well known fact that many of the problems that arise in the field of IR such as
indiscipline, high employee turnover, excessive absenteeism, etc., may be caused by the mal
adjustment of the employees to work environment. Hence, the welfare activities not only
increase the comforts of employees and improve their standard of living but also help in
boosting the employees’ morale, in smooth adjustment to the environment, reducing
displeasure and friction.
It is axiomatic that a stable, well integrated and better satisfied workforce wills help in
speedier development and better utilization of resources. If the working and living conditions
are of the welfare measures, the employees will be malcontents and will contribute not towards
efficiency but towards problems.
Although the provision of better working and living conditions of earlier conceived on
humanitarian grounds, it was later realized that it leads increased productivity, better comment
to work, improved morale and industrial peace. This is the fundament al thesis that has led to
the intervention of state through legislation on employee welfare.
pg. 5
NEED FOR THE STUDY
In recent times, employees have recognized the importance of proving welfare facilities
to the workers, as workers bear a direct impact on the performance of the organization. So it is
the duty of the management to look after the welfare of their employees as their social
obligation.
Due to industrialization and liberalization, there is sheer cutthroat competition and the
mere existence of the organization is at stake. So welfare of labour has gained importance for
survival of the organization.
pg. 6
LIMITATIONS OF THE STUDY
pg. 7
INTRODUCTION TO THE SPECIALIZATION PROJECT
I have done my SIP at CGS Ltd. There I was allowed to study the statutory and non-statutory
welfare activities provided to the employees in the organization. My project titled as “An
Empirical Study on Employee Welfare Activities provided by the Employer to his/her
Employee” and to understand its effect on the employees in various organizations such as
Marine services, BPO, IT, Banking, Healthcare as a whole.
In 1984, Phil Friedman started CGS in New York City with five people, providing professional
IT services. Through organic growth and various acquisitions, CGS steadily grew its business
in the U.S. and expanded internationally.
More than three decades later, CGS has grown to over 7,500 employees across North America,
Latin America, Europe, The Middle East and Asia, delivering Business Applications,
Enterprise Learning and Outsourcing services to customers in 45 countries around the globe.
Our clients span across such industries as marine services, fashion, apparel, healthcare, retail,
financial services, hospitality, technology and telecommunications, among others.
Mission: Recognize the mission-critical nature of our clients’ challenges and approach each
with a “can-do” attitude.
Vision: Wholly focused on creating comprehensive solutions that meet our clients’ complex,
multi-dimensional needs.
Values: We believe value is best built through long-term partnerships with our clients—and
act accordingly.
Main businesses:
pg. 8
CHAPTER- II
LITERATURE REVIEW
pg. 9
Reference 1:
Employee Welfare Activities in Private Sector and Their Impact on Quality of Work Life
BY: Chandra Sekhar Patro (Department of Management Studies, VITS College of Engineering,
Visakhapatnam, Andhra Pradesh, India)
During the last few years the private organizations are playing an important role in the overall
development of the economy. In today’s competitive economy, the business organizations need to
focus explicitly on providing the welfare facilities to the employees as it results in their satisfaction
towards the organization and it results in improved quality of work life. The activity of nurturing
and nourishing constitutes in essence what is called “Welfare”. Welfare facilities enable the
employees to live a richer and more satisfactory life. Many organizations facilitate these welfare
activities to their employees to keep their motivation levels high. The basic purpose of employee’s
welfare is to enrich the life of employees and keep them happy and contended. A study was
undertaken in Visakhapatnam District at Andhra Pradesh, India to identify the various employee
welfare activities practiced by different private sector undertakings and its impact on the quality of
work life of the employees.
Reference 2:
The Study on Impact of Employee Welfare Measures in Automobile Industry
BY: G.Aarthi M.Phil, Management, Bharath Institute of Higher Education and Research
This study explores the importance of welfare rule structures for understanding the effects of the
firm compensation practices of the employee force. And by identify the areas to take timely correct
action to improve the welfare and satisfaction of the employees. Employee plays an important role
in the industrial production of the company. Hence, the organization should give cooperation to the
employees in order to increase the production and to earn higher profits. Employee benefits
constitute a major vehicle for the provision of income and security. It also helps in finding out the
employees relations between the management. Employees are the pillar of the organization. They
should be benefited by certain plans like pension plan, children education, Insurance etc. The social
evils prevalent among the employee such as substance abuse are reduced to a greater extent by the
policies.
Reference 3:
Employee welfare measures in Auto sector
BY: Poonam Salaria
Employee welfare “the efforts to make life worth living for workmen”. Employee welfare means
anything done for the comfort and improvement, Intellectual or social, of the employees over and
above the wages paid which is not a necessity of the industry.” Organizations provide welfare
facilities to their employees to keep their motivation levels high. The employee welfare schemes
can be classified into two categories viz. Statutory and non-statutory welfare schemes.
pg. 10
The statutory schemes are those schemes that are compulsory to provide by an organization as
compliance to the laws governing employee health and safety. The non-statutory schemes differ
from organization to organization and from industry to industry.
The basic purpose of employees’ welfare is to enrich the life of employees and keep them happy
and contended. Non-statutory benefits are the result of employer’s generosity, enlightenment and
philanthropic feelings. It is one of many ways for people to feel heard, cared for, to be informed and
to be involved. It is equally important to ensure that leaders and employees at all levels of the
organization are aligned to the culture of the organization, and living it.
Reference 4:
Employee Welfare Measures in Public and Private Sectors: A Comparative Analysis
BY: Chandra Sekhar Patro
Employees play a key role in the existence and growth of any organization, therefore their welfare
is essential. During the past few years, both public sector and private sector organizations have been
contributing towards the employee & benefits and also increase their efficiency. Employees; welfare
facilities include housing facilities, free medical facilities, retirement benefits, children and adult
educational benefits, welfare measures for the employees families, loan facilities, etc. If the
organizations do not bother about the employee benefits, but expect efficient and high performance
from them, it is a mere waste. So there is utmost need for the employee’s welfare in any type of
organization. Organizations have to provide welfare facilities to their employees to keep their
motivation levels high. A comparative study was undertaken to know the satisfaction level of the
employees on the enforceability of various welfare measures in both the public and private sector
organizations. The study also throws light on impact of welfare measures.
Reference 5:
Impact of Job Demands-Resources Model on Burnout and Employee’s Well-Being: Evidence from
the Pharmaceutical Organizations of Karachi.
This study investigates the impact of the job demands-resources model on burnout and well-being.
A sample of 352 responses is drawn from the pharmaceutical companies of Karachi. The JD-R
model includes the variables workload, autonomy, work–life imbalance, time pressure, and
feedback. The results show that only three JD-R variables (workload, autonomy and work–life
imbalance) have significant impact on burnout which in turn shows a significant negative impact on
employee’s well-being. This study makes a contribution by empirically testing the application of
the JD-R model, particularly in the context of pharmaceutical companies in Pakistan.
pg. 11
CHAPTER- III
RESEARCH METHODOLOGY
pg. 12
SUMMARY:
The aim of this chapter is to understand the process how the data and sampling of the data has
been done. I have used simple random sampling technique to analyze the data. The
questionnaire has be disturbed among three levels of employees in the organization and output
has brought using SPSS software. The estimated sample size is 80 but I have received 52
responses.
INTRODUCTION:
The research methodology is a science that studying how research is done scientifically. It is
the way to systematically solve the research problem by logically adopting various steps. Also
it defines the way in which the data are collected in a research project.
Sampling: Simple random sampling technique was utilized for the selection of participants of
the study. The estimated sample size is 80 respondents.
Primary data: The primary data are collected from the respondents (employee) of the study
directly to know their opinion about the benefits and welfare measures of the CGS Ltd. A
questionnaire has been prepared and distributed among the respondents (employee) for the
executives and non-executives.
Secondary data: The secondary data is that which have been already collected by someone
else. This has been passed through statistical data and can be categorized into two broad
categories named published and unpublished statistics. Various sources are available namely
documents, books, magazines, journals etc, and also collected from various files, personnel
manuals, annual reports and records of CGS.
Method of Interpretation
The data so collected has to be interpreted in the form of tables and graphs to get a
better idea about the final analysis. The results are then converted into percentages and are
represented in graphical format. The estimated Sample size is 80.
pg. 13
QUESTIONNAIRE
SELF-INFORMATION
1. Name:
2. Age:
3. Gender:
4. Education:
5. Cadre:
7. Service in years:
8. Salary drawn:
F) Crèches Yes / No
G) Canteens Yes / No
If yes, please give your opinion for the following questions given hereunder. Answer all of
them according to the response pattern as under:
pg. 14
E) Highly inadequate
E) Highly inadequate
E) Highly inadequate
E) Highly inadequate
E) Highly inadequate
7. How do you feel about the adequacy of food items served in the canteen?
E) Highly inadequate
8. Does the company provide the required number of crèches with all facilities?
11. Please state your overall satisfaction with the statutory welfare facilities provided by
the company
E) Highly dissatisfied
pg. 15
12. Does the company provide non-statutory welfare facilities such as the following?
If yes, please state your opinion for the following questions given here under.
E) Highly inadequate
14. How do you feel about the adequacy of educational facilities provided to the children
of employees?
E) Highly inadequate
E) Highly inadequate
16. How do you feel about the adequacy of household items available in the consumer
cooperative stores?
E) Highly inadequate
17. What is your opinion on the adequacy of loans lent by the cooperative credit society?
pg. 16
A) Very highly adequate B) Highly adequate C) Moderately adequate D) Inadequate
E) Highly inadequate
18. What is your opinion on the adequacy of coaching given for police and army
recruitments?
E) Highly inadequate
19. How do you feel about the adequacy of training given for self-employment?
E) Highly inadequate
A) Yes B) No
21. What is your opinion on the convenience and comfortability of housing quarters?
22. State your overall satisfaction with the non-statutory welfare facilities provided by the
company
E) Highly dissatisfied
23. Does CGS Surveyors provide social security benefits such as the following?
B) Gratuity Yes / No
C) Pension Yes / No
If yes, please state your opinion for the following questions given hereunder.
24. What is your opinion on the adequacy of pension to meet your monthly household
needs?
pg. 17
A) Very highly adequate B) Highly adequate C) Moderately adequate D) Inadequate
E) Highly inadequate
E) Highly inadequate
E) Highly inadequate
24. What do you think about the quantum of provident fund benefit?
29. Does the company settle all the terminal benefits within a time frame?
30. State your overall satisfaction with the social security benefits provided by the company
31. Does the provision of welfare and social security measures and their adequacy help in
increasing the productivity of the company or not?
32. Does the provision of welfare and social security measures and their adequacy help in
increasing industrial peace or not?
33. Does the provision of welfare and social security measures and their adequacy help in
controlling employee absenteeism or not?
Thank You
pg. 18
CHAPTER- IV
DATA ANALYSIS
pg. 19
pg. 20
Table1:
Age
Cumulative
Frequency Percent Valid Percent Percent
pg. 21
Interpretation
This question has been asked to the employees to know the age of employees in
organization.
From the above table shows employees age in the organization. the frequency
shows employees age in all department.
pg. 22
Table.2:
Sex
Cumulative
Frequency Percent Valid Percent Percent
120
100
80
frequency
60 percent
vaild percent
40 cumulative percent
20
0
1 2 Total
Interpretation:
This question has been asked to the employees to know the percentage of male and
female in the organisation.
From the above table we can understand male (1) percentage is more than the female
percentage.
pg. 23
Table.3:
Education
Cumulative
Frequency Percent Valid Percent Percent
120
100
80
frequency
60 percent
vild percent
40
cumulative precent
20
0
B.com Diploma Graduation post under Total
Gradution gradution
Interpretation:
This question has been asked to the employees to know the educational
qualification of employees in organization.
From the above table shows employees educational qualifications and levels t in the
organization. Post-graduation employees are very in every department.
pg. 24
Table.4:
Grade
Cumulative
Frequency Percent Valid Percent Percent
120
100
80
frequency
60 percent
valid percent
40 cumulative percent
20
0
Grade 1 Grade 2 Grade 3 Total
Interpretation:
This question has been asked to the employees to know the grades in
organization.
From the above table shows employees grades and levels t in the organization.
pg. 25
Table.5:
Cumulative
Frequency Percent Valid Percent Percent
120
100
80
60 frequency
40 percent
20 vaild percent
0 cumcentulative per
Interpretation:
This question has been asked to the employees to know the numbers employees
in various departments in the organization.
From the above table shows that overall employees in various departments in
the organization.
pg. 26
Table:6:
Service in years
pg. 27
35
30
25
frequency
20
percent
15 vaild percent
cumulative percent
10
0
1 10 11 12 14 15
Interpretation:
This question has been asked to the employees to know the service in the organization.
From the above table in operation department employee’s above 30% of the
employees responded that they are satisfied with the basic salary drawn facilities in the
organization.
pg. 28
Table.7:
Basic salary drawn
Cumulative
Frequency Percent Valid Percent Percent
pg. 29
30
25
20
frequency
15 percent
valid percent
10 cumulative percent
0
10000 12000 1375 15000 2,25,0 20000
Interpretation:
This question has been asked to the employees to know the basic salary drawn
by the organization.
From the above table in operation department employee’s above 25% of the
employees responded that they are satisfied with the basic salary drawn facilities in the
organization.
pg. 30
Table.8:
Conservancy
Facilities
1 Total
HR 0 1 1
Marine 0 16 16
Operations 1 27 28
Total 1 51 52
pg. 31
Interpretation:
This question has been asked to the employees to know the conservancy
facilities in the organization.
From the above table in operation department employees above 25% of the
employees responded that they are satisfied with the conservancy facilities in the organization.
pg. 32
Table.9:
First - Aid
boxes
1 Total
HR 1 1
100.0% 100.0%
Marine 16 16
100.0% 100.0%
Operations 28 28
100.0% 100.0%
Total 52 52
100.0% 100.0%
pg. 33
Interpretation:
This question has been asked to the employees to know the first aid box facilities
in the organization.
From the above table in operation department employees above 25% of the
employees responded that they are satisfied with the first aid box facilities in the organization.
pg. 34
Table.10:
Section/ department in which employed and rest shelter facilities
Rest Shelter
facilities
1 Total
HR 1 1
100.0% 100.0%
Marine 16 16
100.0% 100.0%
Operations 28 28
100.0% 100.0%
Total 52 52
100.0% 100.0%
pg. 35
Interpretation:
This question has been asked to the employees to know the rest and shelter
facilities in the organization.
From the above table in operation department employee’s above 25% of the employees
responded that they are satisfied with the rest and shelter facilities in the organization.
pg. 36
Table.11:
Section/ department in which employed and creches
Creches
1 Total
HR 1 1
100.0% 100.0%
Marine 16 16
100.0% 100.0%
Operations 28 28
100.0% 100.0%
Total 52 52
100.0% 100.0%
pg. 37
Interpretation:
This question has been asked to the employees to know the crèches facilities
in the organization.
From the above table in operation department employees above 25% of the
employees responded that they are satisfied with the creches facilities in the organization.
pg. 38
Table:12
Section/ department in which employed and canteen
Canteen
1 Total
HR 0 1 1
Marine 0 16 16
Operations 1 27 28
Total 1 51 52
pg. 39
Interpretation:
This question has been asked to the employees to know the canteen facilities in
the organization.
From the above table in operation department employees above 25% of the
employees responded that they are satisfied with the canteen facilities in the organization.
pg. 40
Table.13:
Section/ department in which employed and adequacy of
drinking water facilities
1 2 3 4 Total
HR 1 0 0 .0% 1
Marine 6 9 1 .0% 16
Operations 4 20 3 3.6% 28
Total 15 31 5 1.9% 52
pg. 41
Interpretation
This question has been asked to the employees to know the drinking water
facilities in the organization.
From the above table in operation department employees above 20% of the
employees responded that they are satisfied with drinking water facilities in the organization.
pg. 42
Table.14:
Section/department in which employed and adequacy of washing
facilities
1 2 3 4 5 Total
Section/ Administra 4 2 1 0 0 7
Department in tion
which Employed 57.1% 28.6% 14.3% .0% .0% 100.0%
HR 0 1 0 0 0 1
Marine 1 12 2 0 1 16
Operations 5 15 5 1 2 28
Total 10 30 8 1 3 52
pg. 43
Interpretation
This question has been asked to the employees to know the washing facilities in
the organization.
From the above table in operation department employees above 15% of the
employees responded that they are satisfied with washing facilities in the organization.
pg. 44
Table.15:
Section/ department in which employed and adequacy of
conservancy facilities
1 2 3 4 5 Total
HR 0 1 0 0 0 1
Marine 2 12 2 0 0 16
Operations 3 18 3 3 1 28
Total 9 33 6 3 1 52
pg. 45
Interpretation
This question has been asked to the employees to know the conservancy
facilities in the organization.
From the above table in operation department employees above 12.5% of the
employees responded that they are satisfied with conservancy facilities, which is provided by
the organization.
pg. 46
Table.16:
Section/ department in which employed and adequacy of first-aid boxes
1 2 3 4 Total
HR 1 0 0 0 1
Marine 3 11 2 0 16
Operations 8 14 4 2 28
Total 16 26 8 2 52
pg. 47
Interpretation
This question has been asked to the employees to know the first aid box facilities
in the organization.
From the above table in operation department employees above 12.5% of the
employees responded that they are satisfied with the frist aid box facilities which is provided
by the organization.
pg. 48
Table.17:
Section/ department in which employed and adequacy of rest shelter facilities
1 2 3 4 5 Total
Section/Department Administrati 4 3 0 0 0 7
in which Employed on
57.1% 42.9% .0% .0% .0% 100.0%
HR 0 1 0 0 0 1
Marine 2 13 1 0 0 16
Operations 4 17 2 4 1 28
Total 10 34 3 4 1 52
pg. 49
Interpretation
This question has been asked to the employees to know the adequacy of frest
and shelter facilities in the organization.
From the above table in operation department employees above 15% of the
employees responded that they are satisfied with the adequacy of rest and shelter facilities
which is provided by the organization.
pg. 50
Table.18:
Section/ department in which employed and adequacy of food items
served in the canteen
1 2 3 4 5 Total
HR 1 0 0 0 0 1
Marine 2 12 2 0 0 16
Operations 5 16 3 2 2 28
Total 13 29 6 2 2 52
pg. 51
Interpretation
This question has been asked to the employees to know the adequacy of food
items served in the canteen.
From the above table in operation department employees above 15% of the
employees responded that they are satisfied and yes to adequacy of food items served in the
canteen facilities, which is provided by the organization.
pg. 52
Table.19:
Section/ department in which employed and adequacy of creches
provided with all facilities
1 2 3 4 5 Total
HR 1 0 0 0 0 1
Marine 0 1 15 0 0 16
Operations 3 5 15 4 1 28
Total 4 7 36 4 1 52
pg. 53
Interpretation
This question has been to the employees to know whether the organization
provide adequacy crèches facilities or not.
From the above table in operation department employees 12.5%of the
employees responded that they are satisfied and yes to adequacy crèches facilities, which is
provided by the organization.
pg. 54
Table.20
Section/ department in which employed and price of food items
1 2 3 4 5 Total
HR 0 1 0 0 0 1
Marine 3 8 5 0 0 16
Operations 2 15 6 4 1 28
Total 9 25 11 6 1 52
pg. 55
Interpretation
This question has been to the employees to know the satisfaction with the price
of the food items.
From the above table in operation department employees 12.5%of the
employees responded that they are satisfied with the price of the food items, which is provided
by the organization.
pg. 56
Table.21
Section/ Department in which Employed and Quality of food items
1 2 3 4 Total
HR 1 0 0 0 1
Marine 2 7 6 1 16
Operations 7 13 4 4 28
Total 14 21 11 6 52
pg. 57
Interpretation
This question has been to the employees to know the satisfaction with the food
item facilities.
From the above table in operation department employees 12.5%of the
employees responded that they are satisfied with food items, which is provided by the
organization.
pg. 58
Table.22:
Section/ department in which employed and please rate the overall
satisfaction with the statutory welfare facilities
3 4 5 Total
HR 0 0 1 1
Marine 0 14 2 16
Operations 8 11 9 28
Total 8 28 16 52
pg. 59
Interpretation
This question has been to the employees to know the overall satisfaction with
the statutory welfare facilities.
From the above table in operation department employees 12.5%of the employees
responded regarding overall satisfaction with the statutory welfare facilities by the
organization.
pg. 60
Table.23:
Section/ department in which employed and medical facilities
Medical Facilities
1 Total
HR 1 1
100.0% 100.0%
Marine 16 16
100.0% 100.0%
Operations 28 28
100.0% 100.0%
Total 52 52
100.0% 100.0%
pg. 61
Interpretation
This question has been to the employees to know the whether the organization
provide medical facilities to employees.
From the above table in operation department employees 30%highly responded
regarding medical facilities provided to the employees by the organization
pg. 62
Table.24:
Section/ department in which employed and educational facilities
Educational
Facilities
1 Total
HR 1 1
100.0% 100.0%
Marine 16 16
100.0% 100.0%
Operations 28 28
100.0% 100.0%
Total 52 52
100.0% 100.0%
pg. 63
Interpretation
This question has been to the employees to know the whether the organization
provide educational facilities to employees.
From the above table in operation department employees 30%highly responded
regarding educational facilities provided to the employees by the organization
pg. 64
Table.25:
Recreational
Facilities
1 Total
HR 1 1
100.0% 100.0%
Marine 16 16
100.0% 100.0%
Operations 28 28
100.0% 100.0%
Total 52 52
100.0% 100.0%
pg. 65
Interpretation:
This question has been to the employees to know the whether the organization
provide Recreational facilities to employees.
pg. 66
Table.26:
Housing Facilities
1 Total
HR 1 1
100.0% 100.0%
Marine 16 16
100.0% 100.0%
Operations 28 28
100.0% 100.0%
Total 52 52
100.0% 100.0%
pg. 67
Interpretation:
This question has been to the employees to know the whether the organization provide
housing facilities to employees.
From the above table in operation department employees 30% highly responded
regarding housing facilities provided to the employees by the organization.
pg. 68
Table.27:
Section/ department in which employed and consumer co-operative stores
Consumer co-
operative stores
1 Total
HR 1 1
100.0% 100.0%
Marine 16 16
100.0% 100.0%
Operations 28 28
100.0% 100.0%
Total 52 52
100.0% 100.0%
pg. 69
Interpretation:
This question has been to the employees to know the Section/ Department in which
Employed and Consumer co-operative stores in the organization.
pg. 70
Table.28:
Section/ department in which employed and co-operative credit society
Co-operative
credit society
1 Total
100.0% 100.0%
HR 1 1
100.0% 100.0%
Marine 16 16
100.0% 100.0%
Operations 28 28
100.0% 100.0%
Total 52 52
100.0% 100.0%
pg. 71
Interpretation:
This question has been to the employees to know the new welfare activities are
introduction to the employees in the organization.
From the above table in operation department employees highly responded as
strongly agreed to organization provide Co-operative credit society for the employee welfare.
pg. 72
Table.29:
Section/ department in which employed and adequacy of medical
facilities
1 2 3 4 Total
HR 1 0 0 0 1
Marine 5 8 3 0 16
Operations 5 17 4 2 28
Total 16 26 8 2 52
pg. 73
Interpretation:
This question has been to the employees to know whether the organization is providing medical
facilities to the employees in the organisation.
From the above table in operation department employees highly responded as
strongly agreed to organization provide medical facilities.
pg. 74
Table.30:
Section/ department in which employed and adequacy of educational facilities
1 2 3 4 5 Total
HR 0 1 0 0 0 1
Marine 3 7 5 0 1 16
Operations 2 16 8 1 1 28
Total 9 27 13 1 2 52
pg. 75
Interpretation:
This question has been to the employees to know whether the organization is
providing educational facilities to the employees in the organisation.
From the above table in operation department employees highly responded as
strongly agreed to organization provide educational facilities.
pg. 76
Table.31:
Section/ department in which employed and adequacy of
recreational facilities
1 2 3 4 Total
HR 1 0 0 0 1
Marine 2 8 6 0 16
Operations 1 15 10 2 28
Total 7 25 18 2 52
pg. 77
Interpretation:
This question has been to the employees to know whether the organization is
trying to improve the recreational facilities in the organisation.
From the above table in operation department employees highly responded as
strongly agreed to organization provide recreational facilities.
pg. 78
Table.32:
Section/ department in which employed and adequacy of consumer goods
available at convenience stores
1 2 3 4 5 Total
HR 0 1 0 0 0 1
Marine 2 3 10 1 0 16
Operations 2 4 19 1 2 28
Total 7 10 31 2 2 52
pg. 79
Interpretation:
From the above table employees in operation department, above 20% of the
respondents responded as yes and 0% of the employees in HR department as no regarding the
Adequacy of consumer goods available at convenience stores.
pg. 80
Table.33:
Section/ department in which employed and adequacy of loans lent by
convenience stores
1 2 3 4 5 Total
HR 1 0 0 0 0 1
Marine 2 2 11 1 0 16
Operations 2 3 19 2 2 28
Total 8 7 32 3 2 52
pg. 81
Interpretation:
From the above table employees in operation department, above 15% of the
respondents responded as yes and 0% of the employees in HR department as NO regarding the
Adequacy of loans lent by convenience stores.
pg. 82
Table.34:
Section/ department in which employed and adequacy of traoning for self -
employement
1 2 3 4 5 Total
HR 0 1 0 0 0 1
Marine 2 4 10 0 0 16
Operations 1 23 1 1 2 28
Total 6 32 11 1 2 52
pg. 83
Interpretation:
From the above table employees in operation department, above 25% of the
respondents responded as yes and 0% of the employees in HR department as NO regarding the
sufficiency of the adequacy training for self-employment.
pg. 84
Table.35:
Section/ department in which employed and does your company provide housing
quarters
1 2 Total
HR 0 1 1
Marine 2 14 16
Operations 6 22 28
Total 10 41 51
pg. 85
Interpretation:
From the above graph 25% of the respondents responded as company
provided housing facilities to the employees. Employees in operation department are highly
responded.
pg. 86
Table.36:
Section/ department in which employed and row 1
Row 1
1 2 3 4 5 Total
HR 0 0 1 0 0 1
Marine 0 1 14 0 1 16
Operations 2 5 12 6 3 28
Total 3 7 31 7 4 52
pg. 87
Interpretation:
From the above table employees highly respondents responded in
marine department and very low in administration department.
pg. 88
Table.37:
Section/ department in which employed and please rate the overall
satisfaction with the non-statutory welfare facilities provided by the
company
2 3 4 5 Total
HR 0 0 0 1 1
Marine 0 1 14 1 16
Operations 3 6 11 8 28
Total 3 7 27 15 52
pg. 89
Interpretation:
This question is asked to know the Section/ Department in which Employed and
Please rate the overall satisfaction with the Non-statutory welfare facilities provided by the
company.
From the above table 12.5% of the employees in marine department highly
satisfied regarding the non-statutory welfare facilities provided by the company.
pg. 90
CHAPTER- V
CONCLUSION
pg. 91
CONCLUSION:
Here from the above survey in CGS ltd male percentage is more than female percentage
and in that, most of the employees completed their post-graduation.
30% of the operation department employees respond that they are satisfied with basic
drawn facilities.
25% of the employees are satisfied with the conservancy facilities, first aid box facilities,
rest and shelter facilities, canteen facilities, drinking water facilities and washing
facilities in the organization.
Only 15% of the employees replied that they are satisfied and said yes to the adequacy of
the food items served in the canteen.
Though thus organisation is providing various facilities like creches, canteen, education,
medical and other facilities to their employees the satisfied employees for this facilities
are relatively less.
Organisation should mainly concentrate on maintenance of the existing facilities rather
than implementing new facilities this can help in retaining employees for some extent
ANNEXURE
pg. 92
The data has been collected from following sources
http://search.ebscohost.com
shodhganga.inflibnet.ac.in
https://www.tutorialspoint.com/index.htm
http://www.yieldopedia.com/paneladmin/reports/6d096f154426ef4a35ba0cd0a690761
3.pdf
http://www.yieldopedia.com/paneladmin/reports/6d096f154426ef4a35ba0cd0a690761
3.pdf
http://www.cgsltd.com
pg. 93